Pictures on the sound before booking details for a wonderful signature which I’ve been accustomed to being Bill nice this resort was nothing from what thepicture showed. I am a world of hype. Member was not even reading as that had a special dinner for my fiancé. they had no clue the dinner that I played well in advanced when we checked in the first room tiles were broken in the bathroom went outside to the pool that swimmingpool Head tiles work out there Boddy said Ware just not very good at all I had a very, very bad experience that was not up to a secret level.
User:travelwithjena
Trip type: Couples
Extremely Disappointing Experience at Secrets Huatulco
04 Jun 2026
Extremely Disappointing Experience at Secrets HuatulcoFrom the moment we arrived at Secrets Huatulco, our experience has been nothing short of disappointing. This hotel has unfortunately not lived up to its advertised standards, and I would never recommend it to anyone. A one-star review is the best I can give.Upon arrival, we were sat down with no clear instructions regarding the resort amenities or restaurant options. The Preferred Club was quite underwhelming—a small, uninviting room with appetizers that appeared to have been sitting out for ages. We were quickly disappointed to find our room was small and had broken flooring in the bathroom. The swim-up pool was in a deplorable state, covered in bird droppings, with bugs floating in the water. The umbrella was rusted, bent, and torn. The next day, we were upgraded to a nicer room, but the issues persisted: the umbrellas remained in poor condition, and the landscaping around the hotel was unkempt.The gym was tiny and overlooked a scene of weeds and disarray, and the spa felt old and neglected. As for the food, I would rate it one star as well. During our room transfer, my expensive hat was crumpled and ruined because the staff carelessly shoved it into a bag. We also never received the promised bottle of tequila for our room.The primary reason for our stay was to celebrate our engagement. My boyfriend had arranged a special proposal overlooking the ocean, but when we arrived, the staff had no knowledge of our plans. We were seated at a table that wasn't ready, and the romantic setup we envisioned was poorly executed. The pool area had broken tiles and litter, and it seemed like the workers were just standing around rather than maintaining the space. Additionally, the beach was closed during our stay, and there were broken lounge chairs scattered about. What struck me the most was that no one here seems to enjoy their job; I haven’t seen a single guest smile during our stay. Service was lacking in friendliness and efficiency—this morning, we were confused about breakfast arrangements only to find the restaurant was closed with no prior notification.We are booked here for seven nights, and I feel embarrassed for my fiancé, who wanted this trip to be memorable for our engagement. Instead, it has been a source of stress and frustration. I will attach some photos to illustrate our experience, but overall, this entire stay has been a major disappointment.
eConcierge Dreams Huatulco, Marketing at Secrets Huatulco Resort & Spa, responded to this review
We sincerely appreciate you sharing your feedback about your stay. We regret that your first impression wasn't what you expected and understand the importance of this trip to you. We want to assure you that all the departments involved are aware of each of the issues mentioned and are following up to address them with the seriousness they deserve.The concierge department is providing close and personalized support to ensure the rest of your stay is enjoyable and that you can experience the services and hospitality that distinguish us. Regarding the bottle of tequila you mentioned, it has already been sent as agreed. Regarding the photos of staff in break areas, it's important to clarify that, in accordance with the Federal Labor Law in Mexico, we have designated spaces for work breaks, which is part of national regulations and ensures the well-being of our staff, allowing them to provide better service.Our commitment is to work diligently to address every detail mentioned and make your experience even more satisfying. We trust that, with the monitoring that is being carried out, they will be able to fully enjoy the rest of their stay and take away positive memories of this very special trip.Viridiana Hernándeze-Concierge
User:Sightseer650114
Trip type: Couples
Secrets huatulco and the ultimate vacation club nightmare
03 Jun 2026
Let’s start with the cons, as they seemed to heavily outweigh the pros. My husband and I came to secrets huatulco back in January following a purchase of a 3 night stay through ultimate vacation club- an absolute SCAM of a program.We attended the program 2 years ago and after a 2.5 hour presentation where they basically promised the best of the best vacation packages for the cost of a mortgage per month and signing over our first born, we declined and dodged all the levels of offers until they finally offered us one last option- which we gullibly paid for ($700 for a 3 night stay at what was supposed to be the best of their best hotels - with top of the line service/ amenities and room with a view sounded like a deal we couldn’t pass up). **Lesson learned to always read the fine print**Out of a total of maybe 10-15 hotel options on the certificate we purchased (despite the whopping 145 options they claimed to be partners with, we decided on secrets Huatulco- one of the few adults only getaways. After check in, we were brought to our room, and were extremely disappointed. The room was just ..okay.. and really showed the age of this of this resort. There was chipped paint on the wall, oddly designed wooden plank tiles in the shower, a toilet with a glass door enclosure (with no lock)- left little to the imagination. Our room had two double beds… why does an adults only hotel even have double beds?? The mattress on the bed was clearly aged (read: fifty shades of brown) and should have been changed years ago. Definitely not comfortable. The jacuzzi right outside our room was covered in a layer of grime. When we requested an upgrade (politely) we were declined, lest we chose to pay an upgrade fee. The hotel was definitely not at capacity from what we later observed. Felt like this was a small accommodation that could have been made to improve our stay. The layout/ design of the entire resort was dated and not guest friendly at all. There were lines of people waiting to get on the elevators, almost at all times. The elevators were constantly in a state of repair (pretty sure we saw three repairs in three days). If you choose to take the stairs, you’re faced with winding staircases, which have also seen better days and the walls could definitely use fresh coat of paint, as it looked like we were descending into a restaurant basement and not the pool deck.No one expects five-star meals three times a day at a resort like this, but the food was terrible. The breakfast buffet had very little selection. The lunch buffet somehow had even less. There was no variety. Breakfast and lunch had the same exact items available day after day and none of it looked particularly fresh. You also couldn’t serve yourself most of the hot food which was behind a glass barrier. You had to wait for one of the staff to wander over and they were never in a hurry to get to you. Dinner at the restaurants was hit or miss. You could wind up with a decent dish but if you did, the serving would be absolutely tiny. Desserts were so small, they looked like they were made in an Easy Bake Oven. The spa/gym was located on the opposite side of all the room, on a cliff (which if you decided to walk and not call for a ride, you’ll really regret not challenging yourself on a treadmill incline more)The sky bar rooftop bar was also located in an obscure location, that I’m sure 90% of guests didn’t even realize existed because the staircase to reach it was incredibly steep and slanted on the diagonal (definitely not ideal for anyone under the influence of anything, let alone anyone who chooses to wear anything over a 1” heel!) There are a few infinity pools.. though unlike the name suggests, they look out onto very finite views- a lovely collection of unkempt bushes and rugged palm trees. Pro’s: The bay view is very pretty. The sand is on the coarser side, but fairly well kept/ clean on the immediate property. There’s a bunch of activities (kayaking, pickleball, archery, beach volleyball just to name a few). The Bartenders at the marlin poolside bar were fantastic, they really hustled in making drinks and are very accommodating and overall knew what they were doing. Room service was ordered through the Hyatt app, and thankfully arrived in a timely fashion. Though again, the food was just OK. The staff were all incredibly polite and helpful when needed. Additional grievances: A letter to the Unlimited vacation club: If you’re going to promise prospective members all the bells and whistles of this elitist membership, and you want to offer a sample stay, please reconsider offering your lowest tier hotels. Additionally, don’t make empty promises that we don’t have to attend another one of your presentations and then put it in the fine print that we do, lest we want to accrue a penalty fee.We had to attend another 120 minute presentation (about 50 minutes of which were wasted having lunch with the presenter) interfering with our already limited time to “enjoy” the resort.Secrets huatulco is in dire need of a rebrand.
eConcierge Dreams Huatulco, Marketing at Secrets Huatulco Resort & Spa, responded to this review
We sincerely appreciate you taking the time to share your experience. We regret that several aspects of your stay did not meet your expectations and that your perception of the facilities, food, and operational processes fell short of what you anticipated. Your feedback allows us to identify areas for improvement and strengthen our quality standards.We are pleased to learn that, despite the issues mentioned, you were able to enjoy the beauty of the bay, activities such as kayaking, pickleball, archery, and beach volleyball, as well as the friendly attention of our staff and the service provided in the pool area. We recognize the efforts of our team members, who always strive to provide friendly and professional service.Our commitment is to continue improving every detail so that future stays reflect the hospitality and quality that distinguish our brand. We hope you will give us the opportunity to host you again and provide you with an even more satisfying experience.Viridiana Hernándeze-Concierge
User:Chevon C
Trip type: Couples
Archery and Volleyball experiences on the beach were so fun!
02 Jun 2026
Antonio, Aimee, and Amir have done a great job at making us feel included and we had a lot of fun. They explained things well to us and made sure we had fun while learning. They gave us multiple chances to participate!
eConcierge Dreams Huatulco, Marketing at Secrets Huatulco Resort & Spa, responded to this review
We appreciate you taking the time to share your experience with us. We're delighted to read you enjoyed the archery and volleyball activities with Antonio, Aimee, and Amir, whose positive attitude and professionalism consistently make our guests' experiences the best.We look forward to seeing you soon for more fun activities!Viridiana Hernándeze-ConciergeSecrets Huatulco Resort & Spa
User:Jenny L
Trip type: Couples
Archery activity
01 Jun 2026
Archery was such a great activity!! We had a a lot of fun competing and playing as teams!
eConcierge Dreams Huatulco, Marketing at Secrets Huatulco Resort & Spa, responded to this review
We sincerely appreciate your kind comments and are delighted to hear that you enjoyed the archery lesson organized by our entertainment team. Every activity is carefully designed to provide fun and memorable moments, always with the enjoyment and well-being of our guests in mind.Viridiana Hernándeze-ConciergeSecrets Huatulco Resort & Spa
Bahia de Conejos, Huatulco
About Secrets Huatulco Resort & Spa
User Rating & Reviews
06 Jun 2026
03 Jun 2026
02 Jun 2026
0204 505 9777