One Word would be relaxing, nice food selecton, nighly entretainment.
Tesoro Ixtapa, Director General at Tesoro Ixtapa, responded to this review
Dear Mr. Cirilo M Thank you for your visit and for taking the time to share your kind comments and for letting us know you enjoyed your stay. We look forward to welcoming you back for your next vacation at your home away from home, Hotel Tesoro Ixtapa.
User:Janet M
Trip type: Couples
Fabulous
28 Feb 2026
We come back here because of the staff and the clean and great location
Tesoro Ixtapa, Director General at Tesoro Ixtapa, responded to this review
Daer Mrs. Janet M, We are grateful once again for your trust in choosing us for your vacation, and we also appreciate the recognition of our staff, who strive every day to make you feel at home. We look forward to welcoming you back for your next vacation at your home away from home, Hotel Tesoro Ixtapa.
User:Eduardo L
Trip type: Family
Not a high quality all-inclusive Mexican resort
16 Feb 2025
I have stayed in many, many hotels, high end and not so high end, through out Mexico, so take my review with this knowledge. I made the mistake to allow a family member make the reservations because he recommended it and I quickly knew something was different when I checked in. At check in, we had to wait for another person to welcome us and was an intermediary between us and the front desk staff. I never got the official definition, but looks like this hotel is partially privately owned and managed by an agencies like Enna Inn Apartments, basically an Airbnb. By booking through them, you get the bare minimum, a room or apartment with some essentials, like "counted" towels, dishes and utensils and internet. Now, the property is very nice and well kept, but the private apartments not. Also, if you book through Enna, you are treated as a second class guest, no bellboy service or room service. You also cannot charge to your room, everything is paid cash or credit card, including the pool bar. Aside from the method you booked, I found their rules very ridged, such as we could not drink nor eat near the pool, the security guards kept warning us that we had to go far away from the pool for that, and very rude as well. Overall I say this about this property, if you are on a tight budget, this might be a place for you, but have low expectations. If you are used to high quality and service as an all-inclusive Mexican resort such as, mmm let me think, Moon Palace Resorts or RIU, this is definitely NOT a place for you, you will be highly disappointed.
Tesoro Ixtapa, Director General at Tesoro Ixtapa, responded to this review
Dear Eduardo L,Thank you for taking the time to send your comments and I am sorry to hear that your stay was not to your total satisfaction. I would like to let you know that you booked on a private property, which is independent from the hotel. Therefore, I would recommend you to send your comments to Enna In on the same platform where you booked. And so they can provide you with an adequate response, as you did not stay with us, we are unable to provide you with a response to your comments.Warmest regards.
User:Gustavo M
Trip type: Couples
my first wedding
25 Nov 2024
The mood of lobby's personal, sometimes. The rooms very good, pool very good, my family was very exited, you have to improve only the attention of personal, the team of wedding planner Made the diferente, Socorro AND Alexis were the Best. Thanks
Tesoro Ixtapa, Director General at Tesoro Ixtapa, responded to this review
Dear Mr. Gustavo I appreciate the time you took to give your kind comments and choose us for an event as important as your marriage. For us, it was a true honor to be part of a moment as magical as your wedding. On the other hand, we will hold it very dear. Consider the areas of opportunity provided to improve our service.I hope you give us the opportunity to receive you again in this your home Hotel Tesoro Ixtapa
User:Rebecca R
Trip type: Family
0/10. Do not stay here
03 Apr 2024
Checked in at 3:00 pm for what was supposed to be 6 days of relaxation and fun. Checked out exactly one hour later after check in. Room was filthy, mold on the ceiling, unidentified stains on the sheets. Hotel staff at front desk completely unprofessional. I booked through Priceline and Priceline would try to get a hold of them and the front desk staff would pick up and hang up. We asked to see another room and they showed us the room next door that was in the exact condition. I have asthma and suffer from heart disease. Unnecessary stress from what is supposed to be a vacation. Do yourself the favor and don’t book here. The place reeks of fish as soon as you walk in. DO NOT BOOK. Don’t make the same mistake that I did, hotel won’t even offer a refund and I didn’t even spend a single night. Nos registramos a las 3:00 pm para lo que se suponía que serían 6 días de relajación y diversión. Salimos exactamente una hora más tarde después del check in. La habitación estaba sucia, había moho en el techo y manchas no identificadas en las sábanas. El personal del hotel en la recepción es completamente poco profesional. Reservé a través de Priceline y Priceline intentaba comunicarse con ellos y el personal de recepción contestaba y colgaba. Pedimos ver otra habitación y nos mostraron la habitación de al lado que estaba en las mismas condiciones. Tengo asma y sufro de enfermedades del corazón. Estrés innecesario por lo que se supone que son unas vacaciones. Hazte el favor y no reserve aquí. El lugar apesta a pescado tan pronto como entras. NO RESERVES. No cometas el mismo error que yo, el hotel ni siquiera ofrece un reembolso y ni siquiera pasé una sola noche.
Salvador Andrade Solorzano, Director General at Tesoro Ixtapa, responded to this review
Dear Miss. RebeccarZ3130XHI appreciate the time you took to give your comments and at the same time I am sorry to know that we did not meet your expectations, we are working on areas of opportunity, to improve every day and offer a better service, we hope you will give us the opportunity to receive you again in this his house in Ixtapa.
Ixtapa, Ixtapa - Zihuatanejo
About Tesoro Ixtapa
User Rating & Reviews
21 Mar 2026
28 Feb 2026
16 Feb 2025
03 Apr 2024
0204 505 9777