Looking at your web site, I feel totally misled, After traveling almost 10 hours to arrive, the hotel was nothing like we expected. It looks beautiful on the website but this is clearly an older version. Instead of beautiful, we found a hotel in mid-renovation with no pool (beautiful in the website), no restaurant and no bar! DEFINITELY NOT AN ALL INCLUSIVE HOTEL!!Rooms were decent but the fan was not working, the shower was not fully functioning and the bathroom door did not close well. In addition, a family of 4 had not place to sit and play games (other than the coffee table in the lobby). We could not even organize ourselves at the small 2-person table because the ashtray was glued to the middle of the table. Frankly the only positive thing about the hotel at this point is its location.
Danyael Tenorio , Guest Services / Front Office at El Encanto All Inclusive Resort at Hacienda Encantada, responded to this review
We sincerely appreciate your candid feedback regarding your recent stay. It is important for us to hear from our guests to ensure we are maintaining the professional standards and quality of service that we strive to provide.We regret to hear that our current facilities and the condition of your room did not meet your expectations. Providing a seamless and high-quality environment is our priority, and we understand your disappointment regarding the availability of our pool, restaurant, and bar area during this time. Your comments regarding the maintenance of the fans, showers, and common spaces are invaluable as we work to improve our guest experience and ensure our online representation is accurate.We hope to have the opportunity to welcome you back in the future to provide the truly effortless experience you deserve.
User:Nomad65289627640
Trip type: Couples
Norberto Arroyo
07 Apr 2026
Norberto Arroyo was an incredible help he was very intentive and help us tremendously when my wife misplaced her phone
Danyael Tenorio , Guest Services / Front Office at El Encanto All Inclusive Resort at Hacienda Encantada, responded to this review
Gemini ha dichoIt is truly heartwarming to hear that you had such a positive experience during your stay! We are delighted that the professional atmosphere and attentive care we strive to maintain provided the support and peace of mind you deserve.We are especially proud of Norberto Arroyo; knowing his incredible help and attentiveness made such a tremendous difference, particularly in assisting your wife with her phone, is a true testament to our commitment to excellence. We will be sure to share your kind words with him, as he will be thrilled to know his dedication turned a stressful moment into a seamless one.We look forward to welcoming you and your wife back to your home away from home soon!
User:DropTheMike
Trip type: Family
This Place is Great
05 Apr 2026
I’ll try not to repeat everything already covered in other reviews, but I’ll start by saying the grounds, views, food, and staff are fantastic. We booked a 2-bedroom suite through JetBlue Vacations for our family of four (kids 13 and 16), and overall had a really great experience.I booked a room in El Encanto, but we were placed in Vista Encantada, which is the building furthest from the ocean. At the time, I didn’t realize there was a difference and I’m glad I didn’t, because I might have pushed for a change. The room itself was huge, spotless, and really beautiful. The only downside was the view. We were on the first floor, and due to ongoing construction, the ocean view was basically eliminated. Construction started around 8am and was literally right behind our room, but the noise wasn’t a problem during our stay. At some point I imagine it will be an issue. The hotel did offer to relocate us, but we decided against the hassle of moving and potentially ending up in a less desirable room. Instead, we asked for a credit, and they ultimately removed the taxes and fees from our bill (about $120 for our 5-night stay), which I was okay with.One of the highlights was having a butler. Elder was fantastic. We communicated mostly via text, which made everything incredibly easy. No waiting on hold or standing in line, just text him and he handled it quickly. He was extremely responsive and made the stay much more convenient.We visited during spring break and had no real issues getting pool chairs with umbrellas, which was a pleasant surprise. I expected we’d need to wake up early to reserve spots, but we were heading down around 9:30–10:00am after breakfast and still found plenty of availability.I saw this mentioned in other reviews, but the all-inclusive option is really the only way to go. You'll sign a check for every purchase you make. Like dining at a restaurant or ordering at a bar, you add a tip and sign. Some reviewers complained about this, but it’s honestly not a big deal. At the end of your stay, the charges are essentially waived, and you’re primarily covering tips and any applicable fees.That said, the menu prices at the restaurants are quite ridiculous. We went to Los Ricos one night for an “international buffet,” and despite no one in our family of four drinking alcohol, the bill came out to over $350. Aside from bringing one round of drinks, we handled everything ourselves, so we left a $10 tip. When the waitstaff was more involved, we typically tipped in the $20–$25 range.All in all, despite the construction affecting the view, the quality of the room, the service, and the overall experience made this a very enjoyable stay. I wouldn’t hesitate to return.
Danyael Tenorio , Guest Services / Front Office at El Encanto All Inclusive Resort at Hacienda Encantada, responded to this review
It is truly heartwarming to hear that you and your family had such a very enjoyable stay! We are delighted that the spacious room, our culinary offerings, and the professional atmosphere we strive to maintain provided the high-quality experience you deserve.We are especially proud of Elder; knowing his responsive service as your butler made your stay so much more convenient is a true testament to our commitment to excellence. We are also pleased that you found the pool accessibility to be a pleasant surprise during your spring break visit.We sincerely appreciate your candid feedback regarding the construction impact on your view and our billing procedures. Providing a fair and transparent experience is our priority, and we are glad our team could assist with a credit to ensure your satisfaction. Your comments regarding dining prices are also invaluable as we work to ensure our offerings provide clear value for all our guests.We look forward to welcoming you and your family back to your home away from home soon!
User:beachvacationgirl
Trip type: Couples
Better Cabo Resorts!
02 Apr 2026
Rooms-Old,musty, smelled like smoke. I had to go around and spray my perfume it was really bad. Food-Breakfast-terrible, not very good serviceLunch-good options, but you had to wait forever.Bar service-slowDinner-edibleLobby bar-GreatShuttles service within the resort was hit or miss.Downtown restaurants that were part of all inclusives were not worth the time in going.Pools were kept clean.Probably wouldn’t return there are a lot better options in Cabo!
Danyael Tenorio , Guest Services / Front Office at El Encanto All Inclusive Resort at Hacienda Encantada, responded to this review
It is truly heartwarming to hear that you enjoyed our lobby bar and found our pools to be well-maintained! We are delighted that these aspects of our property provided a positive note during your stay, as we strive to maintain a clean and professional environment for all our guests.We sincerely appreciate your candid feedback regarding the condition of the rooms and the pace of our service. Please be assured that providing an exceptional experience is our priority, and we regret that the atmosphere and efficiency did not meet your expectations. Your comments regarding the dining variety and shuttle consistency are invaluable as we work to refine our operations and ensure our guests feel well looked after in every area of the resort.We hope to have the opportunity to welcome you back to your home away from home to provide the truly elevated experience you deserve.
User:Megan P
Trip type: Friends getaway
Gustavo was excellent!
01 Apr 2026
Gustavo was an excellent, attentive server! We genuinely enjoyed his presence and appreciated having him as our server twice during our visit!
Danyael Tenorio , Guest Services / Front Office at El Encanto All Inclusive Resort at Hacienda Encantada, responded to this review
Dear Guest,Thank you for your wonderful feedback. We’re delighted to hear that Gustavo provided excellent and attentive service and that you enjoyed having him as your server during your stay. He will be very happy to receive your kind words.We hope to welcome you back again soon.Warm regards,
Corredor, Los Cabos
About El Encanto Resort At Hacienda Encantada
User Rating & Reviews
09 Apr 2026
07 Apr 2026
02 Apr 2026
0204 505 9777