GR Solaris Lighthouse Los Cabos

Recent Reviews: 1318

• User:1Elaina

  Trip type: Couples

  Beautiful place, but wrought with deferred maintenance and disrepair.

  11 Apr 2026

  We completed a 4-night, 5-day stay from 4/6 through 4/10. The resort is in a nice location, but the neglected condition made it extremely challenging for us to relax and enjoy. On Day 1, we were assigned a room with a completely broken shower. The handle was so damaged that when I touched it, the entire fixture fell off. I immediately called the front desk requesting assistance. After being told someone would call me back and hearing nothing for 15 minutes, I walked to the front desk myself. Since it was already dinner time, I asked if we could simply be reassigned to another room.The front desk agent initially said they might not have another room in the same class available. However, I checked Expedia while standing there and could clearly see multiple rooms still available for our dates. After more discussion, they finally offered us another room—but said it still needed cleaning and would not be ready for an hour, even though it was already nearly 7 PM.We went to dinner without being able to shower and finally moved rooms later that evening. After 9 PM, I discovered the replacement room had its own major issue: the shower drain was completely clogged, causing dirty water to rise while showering. When I got out, my feet were dirty and I had to rinse them off in the sink. The next morning, maintenance unclogged the drain and housekeeping cleaned the shower floor.On Day 3, while getting ready for dinner, we discovered the water had been shut off entirely in both the shower and sink with no notice provided. When we contacted the front desk, they had no information about what was happening. About 40 minutes later, water service returned, but the water was dirty brown. I reported to the front desk with videos and photos and was told a pipe burst and was repaired. I was directed to run the water for 10 minutes. The water remained dull brown for the next entire day of our stay. We reported the continual problem and were again told to run the water. The staff was kind and always smiled, but never provided any solutions. We were very frustrated by that time, but understood they truly did not have resolve for the disrepair of the place. Beyond our major room issues, the entire resort shows obvious signs of neglect and disrepair. Concrete throughout the property is cracked and worn, tiles are missing around the pool, pool chairs are dirty and deteriorated, the elevator on our end of the tower was out of order for the duration of our stay and every ice machine on every floor of our tower was either broken or removed completely. We travel extensively—spending 6 to 8 weeks each year in Mexico and the Caribbean—and this is by far the most poorly maintained resort we have experienced in 20 years. We booked because the price seemed appealing, and after reading reviews beforehand, I saw nothing that accurately reflected how badly this property is being maintained. Based on our experience, I strongly feel other guests are encountering many of these same issues. Customer Service GR Solaris Lighthouse Los Cabos, Guest Services / Front Office at GR Solaris Lighthouse Los Cabos, responded to this review Dear 1Elaina,Thank you for taking the time to share such a detailed account of your recent stay.We are truly sorry that your experience did not meet expectations and for the multiple inconveniences you encountered, particularly regarding your room conditions, water service, and overall maintenance. This is certainly not the standard we strive to provide, and we sincerely apologize for the frustration caused.We are especially concerned about the issues you described with the shower, water quality, and lack of timely solutions. Please be assured that your feedback has been escalated to our management and maintenance teams, as it highlights critical areas that require immediate attention and improvement.While we are glad to know our staff remained kind and attentive throughout your stay, we regret that we were unable to provide a prompt and effective resolution during your visit.Your comments regarding the condition of the facilities are taken very seriously, as we are continuously working on maintenance and renovation efforts to enhance our guests’ experience.We deeply regret the impression left during your stay and truly hope you might consider giving us another opportunity in the future to provide you with the quality experience we are committed to delivering.Warm regards

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• User:BnJJ

  Trip type: Solo travel

  Here for the second year in a row - I would come again.

  11 Apr 2026

  I was here in March 2026 for my second stay, first was in February 2025.Everything was generally good and as it was the prior year. The coffee at the morning buffet is still extremely weak - like coloured water - and they don't offer cream or milk for the coffee, only packets of Coffee Mate. Yuck. You can go inside the buffet to add milk to your coffee if you want but they don't set any out in the self-serve coffee areas. Dorotea at the omelet bar is a gem.The food quality and selection was as it was last year - not great but not terrible. All that matters to me is that I don't get sick and that I don't go hungry. I could aways find something to eat at the buffets. Chips, pico, and guac, and a little bit of fruit were all I ate from the pool snack bar. The other food at the snack bar did not appeal to me but plenty of people at the chicken wings, bugers, hot dogs, etc., every day.The main pool entertainment staff are very friendly. My room was clean and the water was always well stocked. The grounds are kept very well and there are a lot of seating areas so you have options other than just lying on a beach lounger all day every day - which is very hard on my back so the seating areas with acutal chairs were appreciated.The resort is a 10 minute or so walk to La Comer, La Comer City Market, and Chedraui. Oxxo, several pharmacies, and taco places are with a 10 minute walk as well.I would stay here again. Customer Service GR Solaris Lighthouse Los Cabos, Guest Services / Front Office at GR Solaris Lighthouse Los Cabos, responded to this review Dear BnJJ,Thank you for your continued trust and for sharing your detailed feedback following your second stay with us.We are pleased to know that you enjoyed our friendly team, well-maintained grounds, and clean accommodations. Your special recognition of Dorotea at the omelet station is truly appreciated and will be shared with her.At the same time, we value your comments regarding the coffee and food variety, as they help us identify areas for improvement.It is wonderful to know that you would stay with us again, and we look forward to welcoming you back for an even better experience.Warm regards,

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• User:Explorer59087807280

  Trip type: Friends getaway

  Raphael is king

  10 Apr 2026

  We had the best time on a girls weekend. Lovely beach and weather. Raphael, Guadalupe, and Orlando made it an especially memorable experience with special attention to detail and service. These people are top notch! Highly recommend!

• User:Jennifer K

  Trip type: Friends getaway

  Bartenders and sushi were amazing!

  10 Apr 2026

  Rafael and Guadalupe were amazing bartenders and Orlando with the suggestion by Rafael gave us an amazing personalized sushi experience. We are so grateful!

• User:Kelsey C

  Trip type: Friends getaway

  Outstanding service.

  10 Apr 2026

  I had an awesome time! Guadalupe (members bar), Rafael (members bar) and Orlando (sushi chef) made our stay incredible. When Rafael heard that we missed out on the sushi restaurant, he contacted Orlando, who made us a specialized sushi dinner. Guadalupe was kind and attentive. 15/10 for these beautiful souls.