Hacienda Encantada Resort & Residences

Recent Reviews: 9582

• User:Michael G

  Trip type: Couples

  Hacienda at its best

  06 Jun 2026

  Food & Beverage:Candelaria & Jose manage all the restaurant choices at this all-inclusive resort. Well trained, receptive, and, flawless staff, both inside and outside kitchen!!!Favorite servers, Isabel, Blend, Angel, & Ingrid🙌

• User:TFNJ2015

  Trip type: Family

  Patio Bar service

  06 Jun 2026

  Juan and Omar at The Patio Bar were so attentive and helpful. Always making sure we had what we needed, and remembered our drink orders every time.

• User:fernandar175

  Trip type: Family

  Not what I expected.

  05 Jun 2026

  It was an ok experience, nothing extraordinary. This resort is missing a lot from other properties in Cabo these days.I requested a high floor and they gave me first floor! And right next to Eden so every night was pretty noisy despite the fact that the resort was almost empty. There was a lot of miss communication between the whole operation, front desk didn’t knew I purchased AI then they told me it didn’t include alcohol then at the pool they said it was included and finally they gave me AI for more days because apparently they forgot to activate it the system the first day, very frustrating to get all different answers all over the place. The rooms are full of mosquitoes!! Definitely need to take care of that. I was at the spa, sadly the view is being blocked by the construction of a new resort right in front, also there is an alarming amount of bees around the spa-pool area, not enjoyable experience. Food is ok. Servers treat you ok. I can only mention Olivia and Rosa from the spa which they genuinely made us feel welcomed and happy with the service. Humberto Millan, General Manager at Hacienda Encantada Resort & Residences, responded to this review Dear Guest,Thank you for your kind feedback. We’re delighted to hear that you enjoyed the beautiful property, amazing food, and friendly service. A special thank you for recognizing David at Concierge and Felipe—they will be thrilled to know they made a positive difference during your stay.We look forward to welcoming you back again soon.Warm regards,

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• User:D L

  Trip type: Family

  The place is beautiful. Amazing food and very nice staffs. Special thanks for David at the Concierge

  05 Jun 2026

  The service is amazing. Staffs are very helpful and nice. Thanks to David at the concierge. As well as to Felipe. Humberto Millan, General Manager at Hacienda Encantada Resort & Residences, responded to this review Dear Guest,Thank you for your kind feedback. We’re delighted to hear that you enjoyed the beautiful property, amazing food, and friendly service. A special thank you for recognizing David at Concierge and Felipe—they will be thrilled to know they made a positive difference during your stay.We look forward to welcoming you back again soon.Warm regards,

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• User:Skegeewoman

  Trip type: Family

  Best Bellmen Ever!

  04 Jun 2026

  Felipe and Roman took excellent care of us. They were so friendly and professional. We really appreciate them going above and beyond to make sure we had everything we needed. Humberto Millan, General Manager at Hacienda Encantada Resort & Residences, responded to this review Dear Guest,Thank you for your kind words. We’re delighted to hear that Felipe and Roman took such excellent care of you. Their friendly, professional service truly reflects our commitment to going above and beyond for our guests.We hope to welcome you back again soon.Warm regards,

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