Hampton Inn & Suites by Hilton Los Cabos

Recent Reviews: 675

• User:Tim L

  Trip type: Solo travel

  Good off-beach option for a night or two, with a few caveats

  14 Jan 2026

  This is a perfectly fine hotel if you don't need to be by the beach, with a nice rooftop pool and a great upscale food court with two bars a few steps away. Staffers were helpful and the room was quiet and comfortable. With a few drawbacks. Although the pool is on the roof, you have to come all the way down to the lobby to sign out a towel, plus you can't charge anything to your room from the bar there--you have to bring a credit card. Also, Fox News is blaring at high volume all the time in the lobby, creating a lot of tension in what's supposed to be a vacation spot. Plus I felt sorry for the Mexican front desk crew who has to listen to insults about them and their country all day long at high volume.

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• User:Pete M

  Trip type: Couples

  Great Service

  14 Dec 2025

  What set this Hapden Inn above others We've stayed at were the staff. We checked in late at night and the desk satff Jone and Antonio were brilliant- very helpful. Everything else was to or above what youd expect - Room clean, good breakfast etc. Foodmall 2min walk away for Dinners woth a good range of food.

• User:Gigi T

  Trip type: Family

  Not a safe experience due to spreading mold

  01 Oct 2025

  This hotel is plagued by mold and our portable carbon monoxide detector alarm kept going off. The staff was friendly and allowed the shortening of the reservation as pictures confirming the problem was sent to corporate. LUIS M, at Hampton Inn & Suites by Hilton Los Cabos, responded to this review Dear Gigi,Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you describe during your stay. We are glad to hear that our team was able to assist you promptly and offer a solution.Regarding the issue you mentioned, we did experience damage caused by unusual humidity and weather conditions in the area, which affected the ceiling. Following your visit, the affected section was fully repaired and is now completely restored.At Hampton Inn & Suites Los Cabos we strictly follow the safety, cleanliness, and maintenance standards required by Hilton. We regret that you had to witness part of the repair process, as our goal is always to provide a comfortable and safe environment for our guests.We truly appreciate your comments as they help us improve. We would be pleased to welcome you again and provide you with the quality experience that represents us.Sincerely,Luis MirandaGeneral ManagerHampton Inn & Suites Los Cabos

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• User:Elaine C

  Trip type: Solo travel

  Absolutely wonderful service and experience at SJD Hampton Suites on my return trip.

  06 Sept 2025

  This is the second visit to the Hampton Suites in SJD and ALL of the staff are simply amazing. from front desk to food to cleaning. EVERYONE was/is absolutely fantastic. I was recovering from surgery from neighboring Hospital and I was extremely well taken care of over and above by the staff at Hampton Suites. Highly recommend.In particular, the front desk Antonio and Miguel were a pleasure to spend my 11 days around. They went over and above to make my medical recovery as pleasant as possible. Elaine, Canada LUIS M, at Hampton Inn & Suites by Hilton Los Cabos, responded to this review Dear Elaine,Thank you very much for taking the time to share your experience with us. It was truly a pleasure to welcome you back, and we are delighted to know that your stay was comfortable during such an important stage of your recovery.Your kind words about our team mean a great deal to us. Antonio and Miguel, as well as our housekeeping and food service teams, will be very happy to know that they were able to support you and make your stay as pleasant as possible. We are proud of our staff and their dedication to caring for our guests.We sincerely appreciate your recommendation and look forward to welcoming you again soon—hopefully under much healthier and happier circumstances.Warmest regards,Luis MirandaGeneral ManagerHampton Inn & Suites Los Cabos

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• User:chriscL611XR

  Trip type: Couples

  Rude front desk staff

  12 Apr 2025

  We've stayed at this property in the past, and have had good experiences. This last visit was not the case. Woman at front desk was rude and apathetic!! They actually tried to over charge us for a room we had already paid for. We paid for a one bedroom and they tried to give us a standard room. Roof top pool is like taking a polar plunge!! Hot tub is always having issues. One luggage cart for entire property!! Morning breakfast setup had spaghetti and meatballs!! Unfortunately, after this experience, we will not be returning to this property!! If your looking for a helpful staff, this isn't the place anymore!! We won't be returning!! LUIS M, at Hampton Inn & Suites by Hilton Los Cabos, responded to this review Dear Chris, Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet the expectations set by your previous visits. We are especially concerned to hear about your experience with our front desk team, room assignment, and the breakfast setup.Please know that your comments have been shared with our management and staff to ensure improvements are made. Our goal is always to provide a welcoming and seamless experience for all our guests, and we regret that we fell short during your visit.We truly appreciate your past patronage and hope you might consider giving us another opportunity in the future to provide the excellent experience you previously enjoyed.Warm regards,Luis MirandaHampton Inn and Suites Los CabosGeneral Manager

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