Hyatt Ziva Los Cabos

Recent Reviews: 14292

• User:Denali C

  Trip type: Family

  Great Fun Experience

  25 Sept 2026

  Had a Great experience. Each day we were given our daily itinerary from our butler, Trinidad. Each day was full of fun activities, food and drinks, relaxing by the poolside, being waited on by awesome staff, and Great dinners and shows to wrap the night up. I highly recommend the foam party and karaoke.

• User:Sherpa781679

  Trip type: Friends getaway

  Below expectation

  25 Sept 2026

  Our first visit to this hotel was a major disappointment.Check-in experience:We were traveling as a group of six couples, but our check-in was handled by a single associate, one guest at a time. As a result, the entire group had to wait until each person’s check-in was completed then rooms were assigned. This was extremely inefficient, especially since several other front-desk associates were available and there was no line. Guests were left standing around in a hot lobby with no air conditioning while waiting for the process to finish.Rooms and facilities:Most of our group was assigned rooms on the second floor of Building 3. The rooms on this floor are old, heavily used, and had an unpleasant smell.The elevator situation was also unacceptable. There are four elevators in the building, but three were out of service. The only working elevator was small and outdated, with broken floor tiles and no AC. Its condition was more consistent with a two-star motel than a resort of this class.The hotel was reportedly only at about 26% occupancy during our stay. Given the low occupancy, management had an excellent opportunity to upgrade first-time guests to better rooms and create a positive first impression. Instead, we were assigned rooms and facilities that left us with a very poor impression of the property.Dining:Because of the low occupancy, there was no regular dinner buffet except on Friday, when a seafood buffet was offered. We arrived on Friday but were not informed about the buffet, so we unfortunately missed the only dinner buffet available during our stay.There are several restaurants and bars on the property, but only a limited number are open at any given time, apparently on a rotating schedule. The food was generally okay, and the restaurant and bar staff were friendly and helpful.Other amenities:Ocean swimming was not possible because of large waves. However, the hotel has a very large pool that provides a good alternative. The entertainment was also acceptable.Service:The front-desk staff clearly need better training in guest service and hospitality. There was very little sense that anyone was making an effort to welcome or take care of arriving guests. For example, our group did not receive welcome drinks, even though we saw other guests receiving them. This inconsistency in service was disappointing, particularly when we were arriving as a large group.Overall:This property—especially Building 3—needs significant renovation and maintenance to live up to its advertised rating and class. Paying resort-level prices for rooms on the second floor of Building 3, along with facilities in such poor condition, was not worth the money.Unfortunately, our first experience at this Hyatt left us with a very negative impression. Based on our stay, we will not be returning and would not recommend this resort to others considering a stay in Cabo.Furthermore our planned trip to the Hyatt Ziva in Cancun will also be reconsidered.

  Read more

• User:Scenic06218351277

  Trip type:

  Disappointed Hyatt name! (Ziva Los Cabos)

  23 Sept 2026

  Hyatt Ziva was a disappointment for our trip. We selected it over other resort even though we knew that the beach is not an option because of the water and strong current.Check-in/Check-out process was terrible! Staffers at the lobby were not helpful and uninformative. Resort is basically an open air with very limited air-conditioning room. Restaurants are not cool enough with 90+ degree + humidity.Only one cramped, outdated, working elevator in Building 3. Pros:Pools are big and nice!Food is good!Cons:Minimum air conditioned in restaurants to cool off.Mostly open air Lobby is big but too hot to hang outTerrible Check-in/Check-out experienceStay again?Definitely NO.

  Read more

• User:Pablo G

  Trip type: Couples

  Fantastic Stay

  13 Sept 2026

  Our experience was great. What made it better was the welcoming and kind staff. Every morning Margarita would greet us kindly for breakfast find us a great seat and make us feel so welcome. Alberto would make me my Pina colada on the rocks before I even asked. Pedro made amazing drinks at the bar and Santiago was an amazing host while we were at the cabana. All around 10/10.

• User:Roxanne M

  Trip type:

  Birthday Vacation

  12 Sept 2026

  I loved every minute of this vacationThe staff at Hyatt Ziva made the trip 5 stars The hotel offers activities , great food and the fitness center offers classes and has lots of options Elizabeth Soler, Marketing at Hyatt Ziva Los Cabos, responded to this review Dear Roxanne M,Thank you so much for sharing your experience with us! We’re thrilled to know you loved every minute of your birthday vacation and that our team helped make your stay a 5-star experience. It’s wonderful to hear you enjoyed our activities, dining options, and Fitness Center classes. We hope your celebration was filled with special moments and memories to take home with you.We can’t wait to welcome you back to Hyatt Ziva Los Cabos for another unforgettable getaway!Sincerely,Elizabeth SolerSocial Mediaelizabeth.soler@hyatt.com

  Read more