The Residences at Hacienda Encantada

Recent Reviews: 2039

• User:Cosmopolitan20913

  Trip type: Family

  Fabulous!!

  25 Sept 2026

  Monse is amazing!! Attentive to all of our needs, friendly, all around awesome! I request her every time we go??

• User:Banana_anna1

  Trip type: Family

  Best vacation

  25 Sept 2026

  Again, the best week spent the Hacienda Encantada. We stayed in the residences and had Monse as our concierge. She was always a text away! Had everything we needed and more. Juan and Julio at Il Forno, are our favorite server and bartender. Anticipating our needs and always making sure we leave full. Til next time, thank you ??

• User:Pals1976

  Trip type: Family

  Fantastic Review for Guillermo Justo at Hacienda Encienda

  17 Sept 2026

  Our stay at Hacienda Encantada in Cabo was truly unforgettable, and a big part of that was due to Guillermo Justo’s exceptional service. From the moment we arrived, Guillermo went above and beyond to ensure our visit was nothing short of perfect. He thoughtfully stocked the refrigerator with waters, soft drinks, Tecate, and Dos Equis XX beverages, making us feel right at home. Each day, Guillermo checked in to see how we were doing and made dinner reservations for us, taking all the hassle out of our planning. He also arranged for a seamless checkout and transportation to the airport, making our departure just as smooth as our stay.What truly touched us was Guillermo’s attention to detail for my wife’s birthday. He and the housekeeper arranged for rose petals and heart-shaped decorations, creating an incredibly romantic and memorable celebration. Guillermo’s dedication, warmth, and genuine care made our vacation truly special. We will cherish these beautiful memories for years to come, and we are grateful for Guillermo’s efforts in making our trip so extraordinary. Highly recommend! Marlenne Bello, Director General at The Residences at Hacienda Encantada, responded to this review Dear guest,Thank you so much for sharing such a heartfelt review of your stay at Hacienda Encantada. We’re delighted to hear that your vacation was truly unforgettable and that Guillermo Justo played such an important role in making every detail seamless and special.From ensuring your favorite refreshments were ready, to assisting with dinner reservations, daily check-ins, and departure arrangements, Guillermo’s dedication and thoughtful attention truly reflect the personalized service we strive to provide. We’re especially touched to hear how he and our housekeeping team helped make your wife’s birthday celebration so romantic and memorable.Your kind words about Guillermo’s warmth, care, and commitment mean a great deal to us, and we will be delighted to share your recognition with him. Thank you for your wonderful recommendation, and we look forward to welcoming you back to Hacienda Encantada for many more extraordinary memories!Warm regards.

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• User:Betina B

  Trip type: Couples

  Outstanding service and unforgettable hospitality at The Residences

  12 Sept 2026

  Our stay at The Residences was phenomenal, and a huge part of that is thanks to the incredible team.Guillermo and Daniel were amazingly helpful at every single moment. Their dedication, warmth, and constant attention to our needs truly elevated our experience. We also want to give a special shoutout to Alejandro Castillo for his wonderful support during our stay—his assistance made everything seamless and stress-free.The level of service here is top-notch, and we are so grateful to the entire team for making us feel so well cared for. We will definitely be back! Marlenne Bello, Director General at The Residences at Hacienda Encantada, responded to this review Dear guest,Thank you so much for sharing your wonderful experience at The Residences! We’re delighted to hear that your stay was phenomenal and that our team made such a meaningful difference.Your kind recognition of Guillermo and Daniel for their dedication, warmth, and attentive service means a great deal to us. We’re also thrilled to hear that Alejandro Castillo helped make your stay seamless and stress-free. We will be sure to share your compliments with all three of them.Thank you for trusting our team to take such good care of you. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay!Warm regards

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• User:schlette75252

  Trip type: Couples

  Our Butler made all the difference!

  12 Sept 2026

  Had a flawless experience here at the residences in Villa 2529. Mostly due to the efforts of Guillermo our Butler, who provided a tremendous experience. We will certainly be back and we will certainly ask for Guillermo again when we arrive. Marlenne Bello, Director General at The Residences at Hacienda Encantada, responded to this review Dear guest,Thank you so much for sharing your wonderful experience at The Residences! We’re delighted to hear that your stay in Villa 2529 was flawless and that Guillermo played such an important role in making it truly exceptional. His dedication, attentiveness, and personalized service are exactly what we strive to provide, and we’ll be sure to share your kind words with him. We truly appreciate your loyalty and look forward to welcoming you back soon, with Guillermo ready to make your next stay just as memorable!Warm regards

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