DoubleTree by Hilton Mazatlan

Name: DoubleTree by Hilton Mazatlan
Address: Av. Camaron Sabalo 905, Zona Costera, Mazatlan, mexico
Telephone: +44-204-505-9777
Rating: 3.5

Mazatlan, Mexico

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About DoubleTree by Hilton Mazatlan

location

This hotel is located in Mazatlan, right on the beach.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Everyday necessities can be purchased at the supermarket. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, room service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of refreshing drinks await guests at the pool bar. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, golf, a gym, aerobics, a spa and a sauna.

meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at DoubleTree by Hilton Mazatlan

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Parking
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  Smoke detector
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  Wifi
Beauty and Spa
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  Spa
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  Steam and Sauna
Business Center and Conferences
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  Business Center
Common Area
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  Reception
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Hairdryer
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  Minibar
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
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  Events

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

115

Very Good

Average

Poor

Terrible

Recent Reviews: 267

User:8642w5789
Trip type: Couples
Call before booking.
02 Mar 2026
March 2nd. Just checked in. Balcony room. Opened the curtain. The beautiful swimming pools on the website are all EMPTY ! !. The website says nothing about this at all. Bogus. Checking out right now. What a way to start our vacation.
User:955jefferyl
Trip type: Couples
Very quiet and relaxing
21 Feb 2026
Very good hotel, very quiet and relaxing, great breakfast with really good waiters. Room was nice, great views. Only complaint would be the towels need to be available when the pool opens.
User:Scarlett W
Trip type: Couples
Uncomfortable, poor service
23 Jan 2026
Location was good, rooms are fresh and modern however lightbulbs were burnt out in nightlight and make mirror. Only had wifi on the first day. Next 4 days none in the room. Maid service was poor. Missing cream and sugar first day, second day she did not replace the bar of soap for the sink. Toilet had not been cleaned. No ice machines. Had to go to the restaurant to get it. Phones in the room did not work for calls to the front desk or service. Happy hour was only from 2 until 4. No tables and chairs outside by the pool so nowhere for us to gather to play cards for our happy hour at 4 to 6. Could not get the happy hour prices after 4. All 4 pools were shallow. No deep end . No where for us to gather for a night cap because there was no bar and no where for us to gather to even have our own drinks. It was very uncomfortable for the 4 of us. I would never recommend this hotel to anyone
User:gilf435
Trip type: Couples
Paradise On The 15th Floor
11 Jan 2025
Stayed two nights at the Double Tree celebrating our wedding anniversary. An over-the-top effort by the staff to help kick things off, very much appreciated. Very spacious and comfortable room with a fabulous ocean view provided a great vantage point to watch the sun go down from the chair set on the balcony. A beautiful five pool terrace has a stairway down to the beach. The kicker was that I brought a laptop to watch the Chiefs game on Netflix by connecting it to the widescreen TV but packed the wrong power cord. Luckily their IT guy had on that fit. All went well on every front.Highly recommend and hope to return someday soon. DoubleTree by Hilton Mazatlán, Owner at DoubleTree by Hilton Mazatlan, responded to this review Dear Gilf435,Thank you very much for the time you took to give us your feedback. Your comments are the most important thing for us.We appreciate you having placed your trust in DoubleTree by Hilton Mazatlán to celebrate such a special occasion as your anniversary.We are more than happy to know that you enjoyed your stay at our hotel; from the facilities to the service of our colleagues, who take care of every detail in order to provide an unforgettable experience.We are glad that we have been part of your celebration, it will be an honour to have you back.Sincerely,DoubleTree by Hilton Mazatlán Team
User:Omar C
Trip type: Couples
Amazing stay in mazatlan
02 May 2024
Great stay in mazatlan ! We booked a suite on the 17th floor and the views were amazing. Only downside is the wait times of the elevators during prime check in and check out times. Other than that our stay was amazing ! Plenty of local spots nearby walking distance and the beach/ pool area was easy to access ! Roberto and Geraldine at the front desk were super helpful and accommodating DoubleTree by Hilton Mazatlán, Owner at DoubleTree by Hilton Mazatlan, responded to this review Dear Omar,Thank you for providing us the opportunity of hosting you at DoubleTree by Hilton Mazatlán and for taking the time to share your experience with us.We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for DoubleTree by Hilton Mazatlán to have you back and offer you our sincere hospitality on your next visit.Kind regards,DoubleTree by Hilton Mazatlán Team