El Cid Castilla Beach Hotel

Recent Reviews: 8573

• User:trafelerwannabe

  Trip type: Couples

  Disappointing Day Pass Experience

  24 Jun 2026

  If you're thinking about a day pass here, you might want to rethink it. Sure, the resort has a huge, pretty pool and super nice staff, but honestly, that's where the good stuff ends.Everything else is pretty disappointing. The buffet food is really bad, and the cocktails are basically just flavored water. And if you're hoping to chill on the beach, forget it – there's no seating! The beach area is tiny, and even though there are palapas for shade, you won't find any lounge chairs or anything to sit on right on the sand. So, with the bad food, weak drinks, and no beach seating, a day pass here just isn't worth it. Joshe Arellano, Propietario at El Cid Castilla Beach Hotel, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback about your day pass experience. While we are sorry that several aspects of your visit did not meet your expectations, we truly appreciate your recognition of the elements you did enjoy.We are delighted to know that our pool stood out as one of the highlights of your visit. Creating inviting spaces where our guests can relax and enjoy their day is one of our priorities, so it is wonderful to hear that you found the pool to be beautiful and enjoyable. We are equally grateful for your kind words about our staff. Providing warm, attentive, and genuine hospitality is something our team takes great pride in, and your acknowledgment of their friendliness means a great deal to all of us.At the same time, we sincerely regret that the buffet, cocktails, and beach setup did not meet your expectations. We understand how important these elements are to the overall enjoyment of a day pass experience, and we appreciate you bringing your concerns to our attention. Please know that your comments have been shared with the appropriate teams, as guest feedback plays an essential role in helping us evaluate and improve the quality of our products and services.Thank you once again for your valuable feedback. We hope you will consider giving us another opportunity in the future, so we may provide you with the complete experience we strive to deliver.Warm regards,El Cid Resorts

  Read more

• User:Angela C

  Trip type: Family

  Amazing Family Resort!

  16 Apr 2026

• User:Shell1384

  Trip type: Couples

  Great vacation at El Cid Castilla

  07 Apr 2026

• User:Dwight K

  Trip type: Solo travel

  El CID Terrible All Inclusive

  03 Apr 2026

  So I’ve been here for 2 weeks and leave tomorrow. So let’s start. First off I booked an all inclusive at the Granada. 14 days all inclusive direct from Edmonton. Price was very fair I thought. As we boarded the busy there was no option for the Granada, just the Beach, Moro, and Castillo. Being here before I got on the Castillo bus and once arrived I was just going to walk across the road when the bell boy told me the Granada was closed. “News to me”. So I checked in and asked to be upgraded because I didn’t want the absolutely packed poos at the other resorts. I wanted a laid back resort. Well get a 4 hr wait I got a room ground floor 15 ft from the pool at the El Moro, 15 ft from the stereo, yoga was 1.5ft from my deck. Yes not what I wanted. Do I thought I would make the best of it which was fine until you tried to figure out the all inclusive and the 59 colors of wrist bands. Went for lunch to be told sorry you came dine here, went for a drink and told the same. Finally four a bar and got draft beer. Guy beside me got a can?Got into the room, not a bad room. It was loud but whatever. I went to have a beer in the deck but guess what? No fridge in the room at all? 2 bottles of water that they replaced “once” in 14 days. Went to the buffet for dinner and let’s be clear I’ve eaten camp food for 26 years. The slop they serve is the worst I’ve seen in 26 years ov vacations. It tasted ok, it it all was “slop” in some sauces that you had to guess what you were eating. Lunch was worse. Breakfast was better if you could wait in line for an hour to get eggs cooked to your liking. No bacon but you could get a pork chop for breakfast. LolCould not get a seat in the lobby bar. They had 1 for all 3 resorts (1000 rooms). It maybe sat 30 people.Now the staff worked hard and are not the problem. I say to management and owners if you don’t want to be an “all inclusive” then don’t be. I will not return to the El CID, Mazatlán is great and if you want a real “all inclusive” go farther out to the Riu. Joshe Arellano, Propietario at El Cid Castilla Beach Hotel, responded to this review Dear Dwight,Thank you for taking the time to share such a detailed review. While we are pleased to know you found our staff hardworking, we sincerely regret that many aspects of your stay did not meet your expectations.We apologize for the confusion regarding your reservation at Granada and the reassignment upon arrival, as well as the room location that did not align with your preferences. We also regret the inconvenience you experienced with the all-inclusive program, including access to restaurants and bars, wristband identification, and beverage service consistency. Your comments regarding the room amenities, food variety and presentation, as well as seating availability in common areas, are taken very seriously and have been shared with our management team for review.We truly value your feedback, as it helps us identify areas where we must improve. We regret not delivering the experience you were expecting and appreciate the opportunity to address these concerns internally.Kind regards,El Cid Resorts

  Read more

• User:U-dub-el-U

  Trip type: Couples

  Our fifth time at EL CID-the best yet

  30 Mar 2026