We had a great time at El CID Beach Resort. Our waiter Ramon was very attentive and new when we needed another round. The pool staff was very engaging and fun. I even won the football toss for a bottle of tequila. The room was very spacious and had a huge deck. We watched the sunset multiple times. We had an 8 person room and we never felt cramped.
Joshe Arellano, Propietario at El Cid El Moro Beach Hotel, responded to this review
Dear Guest,Thank you very much for sharing your wonderful experience with us! We are delighted to know that you had a great time at El Cid and that you enjoyed our engaging pool activities.It is especially rewarding to hear your kind recognition of Ramón; we will be sure to share your compliments with him, as he will be thrilled to know he made your stay even more enjoyable. We are also glad that you found your room spacious and comfortable, and that you were able to enjoy those beautiful sunset moments from your deck.We truly appreciate your feedback and hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,El Cid Resorts
User:Vanessa G
Trip type: Family
A good stay.
30 Mar 2026
The location is excellent central to a lot of restaurants and shopping. The rooms could use an upgrade but otherwise clean and the staff is very friendly.
Joshe Arellano, Propietario at El Cid El Moro Beach Hotel, responded to this review
Dear Vanessa,Thank you very much for sharing your experience with us.We are pleased to know you enjoyed our convenient location, as well as the cleanliness of our facilities and the friendliness of our staff. Your kind comments truly mean a lot to our team.We also appreciate your feedback regarding the room upgrades. Please rest assured that your observations are very important to us, and they will be shared with the appropriate team as we continuously work to enhance our facilities and guest experience.We hope to have the pleasure of welcoming you again soon and provide you with an even better stay!Warm regards,El Cid Resorts
User:Cathy K
Trip type: Friends getaway
Beautiful!!!
29 Mar 2026
We just got back to Winnipeg, from a 1 week stay...we had a great time, the food and service was Excellent! We loved ordering on the patio...shrimps are so yummy with variety! Lunch around the pool served with smiles from our servers!! A big shout out to Ignacio for his phenomenal service, as our Bartender around the pool, and service on the beach...Wow he can Run miles !! Thank you for your hospitality, Maria for keeping our Suite Clean. Keep up the great food menus and service...we'll be back!
Joshe Arellano, Propietario at El Cid El Moro Beach Hotel, responded to this review
Dear Cathy,Thank you so much for your wonderful review! We are truly delighted to hear that you had such a beautiful and enjoyable stay with us.It is fantastic to know that you loved the food and service, as well as the experience of dining on the patio and by the pool. We are especially grateful for your kind recognition of Ignacio for his phenomenal service—he will be thrilled to know he made such a positive impact—as well as Maria for taking great care of your suite.Your comments about our team’s hospitality and the enjoyment of our food offerings mean a great deal to us. We will be sure to share your kind words with everyone mentioned.We look forward to welcoming you back soon for another memorable stay!Warm regards,El Cid Resorts
User:Jenny D
Trip type: Friends getaway
💯 Customer Service
25 Mar 2026
The customer service was phenomenal! The concierge, Pedro, went above and beyond the whole trip. He found me the right product I was looking for and truly cared about our experience the whole trip.Our pool/beach servers were incredible!! Gorge and Tomas made us feel at home and catered to the very first day. Ramón Guzmán was our poolside server most of the trip by our request from a previous trip. He was fast, kind, generous, and made our trip the best! I can’t wait to come back, based on the customer service alone ❤️
Joshe Arellano, Propietario at El Cid El Moro Beach Hotel, responded to this review
Dear Jenny,Thank you so much for your wonderful review!We are truly delighted to know that our team made such a positive impact on your stay. It is fantastic to hear that Pedro, Jorge, Tomás, and Ramón Guzmán provided such attentive and personalized service, making you feel at home throughout your vacation. We will be sure to share your kind recognition with them—they will be thrilled to know how much they contributed to your experience.Your words mean a lot to us, and we are honored to know you are looking forward to returning.We can’t wait to welcome you back for another exceptional stay!Warm regards,El Cid Resorts
User:Sal J
Trip type: Family
Great service
25 Mar 2026
My third time staying at Moro and each time our service from Alejandra Campos has always been exceptional. From checking us in at Vista Lounge first two times to now being in charge of housekeeping at Moro, Alejandra is always on tops of things and makes sure all our needs are met and vacation goes smoothly.
Joshe Arellano, Propietario at El Cid El Moro Beach Hotel, responded to this review
Dear Guest,Thank you so much for your continued preference and for sharing your experience with us!We are truly delighted to know that each of your stays has been enjoyable, and especially grateful for your kind recognition of Alejandra Campos. It is wonderful to hear how her dedication and attention to detail have consistently made your vacations smooth and memorable. We will be sure to share your thoughtful comments with her—she will be thrilled to know the positive impact she has made.We look forward to welcoming you back for your fourth visit and many more memorable stays!Warm regards,El Cid Resorts
Mazatlan, Mazatlan
About El Cid El Moro Beach Hotel
User Rating & Reviews
08 Apr 2026
0204 505 9777