Service is awesome servers Always kind. Speak English and Spanish
Joshe Arellano, Propietario at El Cid Granada Hotel - All Inclusive, responded to this review
Dear Jade,Thank you so much for celebrating such a special occasion with us. We are delighted to know that you had a great birthday experience and that our team made a positive impression on you.It is wonderful to hear that you found our service to be awesome and that our servers were always kind and attentive, communicating comfortably in both English and Spanish to ensure a pleasant stay.We truly appreciate your kind words and look forward to welcoming you back for many more memorable celebrations!Warm regards,El Cid Resorts
User:Dave F
Trip type: Family
Vacation at Mazatlan
10 Mar 2026
Another nice vacation in Mazatlan, we have stayed at the Elcid hotel 22 times in the last 18 years, the hotel location is partly the reason. (beachfront, food, cleanliness, atmosphere etc.) But the main reason is the service from the waiters and waitresses of whom which we have now become friends with. I would like to give a special thanks to. Lobby bar: IVAN, YUKARYBreakfast: (La Pergula) CEASAR, FABIANLunch (La Alhambra) RUDOLFO SIADDinner (La Pergula) REUBEN, MANUELAnd also LATISHA and RUBERTO (supervisors)Captain LUISFor the exceptional service.I hope the management of the Elcid hotel appreciates your service as much as we did.Thanks
Joshe Arellano, Propietario at El Cid Granada Hotel - All Inclusive, responded to this review
Dear Guest,Thank you for sharing such a wonderful review about your recent vacation in Mazatlán. We are truly honored by your loyalty and delighted to know that you have chosen to stay with us 22 times over the past 18 years. Your continued preference means a great deal to our entire team.It is wonderful to hear that you enjoy our beachfront location, the food, cleanliness, and overall atmosphere. Most of all, we are very pleased to know that the warm and attentive service from our team continues to make your visits so special. Creating genuine connections with our returning guests is something we truly value.We sincerely appreciate you recognizing **Iván, Yukary, César, Fabián, Rodolfo, Said, Rubén, Manuel, Leticia, Roberto, and Captain Luis** for their exceptional service. Your kind words will certainly be shared with them and with our management team, as they will be very happy to know their efforts helped make your stay memorable.Thank you again for your continued trust and support. We look forward to welcoming you back to El Cid Resorts for many more wonderful vacations in the years to come.Kind regards,El Cid Resorts
User:Justina M
Trip type: Couples
Feels like family
06 Mar 2026
Everyone is always wonderful and when you’re here at el cid Castilla, you’re treated like family. Lobby bar supervisor Ivan Corona, all the waiters and waitresses throughout the resort had been amazing. Thai was our 12th year here and we look forward to coming back every year.
Joshe Arellano, Propietario at El Cid Granada Hotel - All Inclusive, responded to this review
Dear Justin,Thank you very much for your wonderful review and for your continued loyalty to El Cid Resorts. It truly means a great deal to us to know that after 12 years you continue choosing El Cid Castilla for your vacations.We are delighted to hear that our team makes you feel like family during each stay. Your kind recognition of our Lobby Bar Supervisor, Ivan Corona, along with the waiters and waitresses throughout the resort, is sincerely appreciated. We will be very happy to share your comments with them, as they will surely be proud to know they helped make your visit so special.It is always a pleasure to welcome you back, and we look forward to many more years of memorable vacations together.Warm regards,El Cid Resorts
User:NorthStar10878958473
Trip type: Couples
El Cid Castella Beach... Mazatlan
10 Feb 2026
Lots of daily activities offered such as Bingo, Black Jack, darts, bowling. Entertainment was better than we have experienced elsewhere. The Italian restaurant (a la carte) was very good and we strongly recommend this dining experience. Rooms were clean; however, we did have to request extra towels and face cloths. Staff are all friendly and accommodating.Overall our experience was great
Joshe Arellano, Propietario at El Cid Granada Hotel - All Inclusive, responded to this review
Dear Guest,Thank you very much for taking the time to share your detailed feedback about your stay in Mazatlán.We are delighted to know you enjoyed the variety of daily activities such as Bingo, Black Jack, darts, and bowling. It is especially rewarding to hear that you found our entertainment program to be better than what you have experienced elsewhere — our team works hard to create engaging and memorable moments for our guests. We are also pleased that you had such a positive experience at our Italian à la carte restaurant and appreciate your strong recommendation.At the same time, we regret that you had to request extra towels and face cloths. While we are glad our team responded, this should have been properly replenished without the need for a call. Please be assured that your comments will be shared with our Housekeeping team to reinforce consistency and attention to detail in room preparation.We truly appreciate your recognition of our friendly and accommodating staff. We hope to have the pleasure of welcoming you back soon for another enjoyable stay in Mazatlán!Warm regards,El Cid Resorts
User:Kaite G
Trip type: Couples
Top notch experience
10 Feb 2026
Had the best time! Staff was awesome and the city is amazing! Gerry is a great vibe! Went and visited the shrimp ladies! Loved playing the activities with everyone around the pool! Food was amazing!
Joshe Arellano, Propietario at El Cid Granada Hotel - All Inclusive, responded to this review
Dear Guest,Thank you for sharing your top-notch experience with us! We are absolutely delighted to know you had the best time and enjoyed everything our resort and beautiful Mazatlán have to offer.It is wonderful to hear that our staff made such a positive impression and that Gerry helped create a great vibe during your stay. We will gladly share your kind recognition with him and the entire team. We are also happy you enjoyed the pool activities, the local experience with the “shrimp ladies,” and, of course, our food offerings.Your enthusiastic feedback truly motivates us to continue delivering memorable vacations filled with fun, flavor, and outstanding service. We look forward to welcoming you back very soon for another amazing getaway!Warm regards,El Cid Resorts
Mazatlan, Mazatlan
About El Cid Granada & Country Club
User Rating & Reviews
05 Apr 2026
10 Mar 2026
0204 505 9777