We are on our second day of our Mexican vacation and are staying at the El CID Marina Beach hotel. We have been at the beach all morning and are having such a relaxing time. The staff have been amazing, especially our palapa server, Raymundo, who has provided exemplary service. Raymundo is friendly, attentive and efficient. The supervisor, Juan Diego, also gets props for his professionalism, friendliness and service. These kind of employees create a lasting, positive memory, that will last long after our vacation is over. Both should be commended for their being Ambassadors of Goodwill.
Joshe Arellano, Propietario at El Cid Marina Beach Hotel, responded to this review
Dear Guest,Thank you very much for taking the time to share your experience with us. We are delighted to know that you are enjoying a relaxing vacation and that your time at the beach has been so pleasant.It is especially rewarding to hear your kind recognition of Raymundo and Juan Diego. We will be sure to share your wonderful comments with them, as they will be truly proud to know they made such a positive impact on your stay. Team members like them are indeed a reflection of the service and warmth we strive to provide every day.We truly appreciate your feedback and hope the rest of your stay continues to be just as enjoyable. We look forward to welcoming you back for another memorable experience.Warm regards,El Cid Resorts
User:Passport44762653161
Trip type: Family
Terrible all inclusive
03 Apr 2026
The experience was terrible not enough food amenities to manage the amount of people that are there very poor customer service and lack of attention tocustomers very inconsistent. I would not recommend this hotel. Lack of staff, unable to get a drink poolside they would take an order and never return with your drink.
Joshe Arellano, Propietario at El Cid Marina Beach Hotel, responded to this review
Dear Guest,Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations.We apologize for the concerns regarding food availability, service consistency, and the attention provided by our team, particularly around the pool area. This is not the standard we strive to deliver. Your comments have been shared with our management team for review and improvement.If you would like to share more details about your experience, please feel free to contact us at [onlinereviewquestions@elcid.com.mx](mailto:onlinereviewquestions@elcid.com.mx) so we can follow up properly.We appreciate your feedback and hope to have the opportunity to welcome you again and provide a better experience.Kind regards,El Cid Resorts
User:jsredzinski
Trip type: Family
This place has gone downhill
29 Mar 2026
I have been a loyal customer for over 10 years. We are traveling with my adult children who's plane was delayed (we have 2 rooms). I wad not allowed to check into my room because the other party was not here (the plane was delayed until tomorrow). We spent three hours arguing to even be allowed to check into our room. This trip and rooms have already been paid for, and they would not let us check into our room.
Joshe Arellano, Propietario at El Cid Marina Beach Hotel, responded to this review
Dear jsredzinski,Thank you for your continued loyalty over the past 10 years. It truly means a great deal to us, and we sincerely regret that this experience did not reflect the level of service you have come to expect from us.We completely understand how frustrating it must have been to face this situation upon arrival, especially after your family’s travel delay. After a long journey, you should have been able to settle in smoothly, and we regret the inconvenience caused by the check-in process and the time spent trying to resolve it.Please know that your feedback is very important to us. We will be reviewing this situation with our Front Desk team to reinforce clearer communication and ensure a more flexible, guest-focused approach in similar cases moving forward.We truly value your loyalty and hope to have the opportunity to provide you with the seamless and positive experience you deserve on a future visit.Kind regards,El Cid Resorts
User:U3309QOcarolg
Trip type: Couples
LOVED IT!!
27 Mar 2026
We loved this hotel! The rooms are beautiful, food is excellent especially in the restaurants. activities are super fun and the hosts are great. We will be back for sure!
Joshe Arellano, Propietario at El Cid Marina Beach Hotel, responded to this review
Dear Carol,Thank you so much for your amazing review!We are truly delighted to know how much you loved your stay, especially our beautiful rooms, excellent food, and the fun activities led by our team. It means a lot to us to know you had such a great experience.We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay!Warm regards,El Cid Resorts
User:Cade T
Trip type: Family
My experience with the hotel
20 Mar 2026
Everything about the trip was such a good time! The food was great and the service was also great! Everyone is so kind and happy.
Joshe Arellano, Propietario at El Cid Marina Beach Hotel, responded to this review
Dear Guest,Thank you so much for sharing your experience with us!We are thrilled to hear that you had such a great time and that you enjoyed both the food and the service. It is especially rewarding to know that our team’s kindness and positive attitude made your stay even more enjoyable.Your kind words truly motivate us to continue delivering memorable experiences to all our guests.We look forward to welcoming you back very soon!El Cid Resorts
Mazatlan, Mazatlan
About El Cid Marina Beach
User Rating & Reviews
08 Apr 2026
03 Apr 2026
0204 505 9777