Sleep Inn Mazatlan

Recent Reviews: 36

• User:Jorge F

  Trip type: Couples

  Lousy service.

  30 Aug 2024

  Lousy service made a Reservation and they never respected it, the person named Juan Carlos behaved rudely and despotically and deliberately wanted to sell a walk in even though the reservation was already paid. 0 recommended there are better accommodation options before that hotel Originally submitted in Spanish on www.tripadvisor.com.mx. View originals.

• User:larrybennettgjco

  Trip type: Solo travel

  Dump

  30 Jan 2018

  This place is a dump. It's under construction it's 6:30pm and the jackhammers are still going. No parking lot, just a gravel pad. The rooms are small and it's dirty. TV didn't work but maintenance fixed it. I would not put my in-laws at this place and to top it off it was $175.00 a night. I no problems with the money I just wanted a nice place. Not a word on there website about construction. I paid $45 last night in Navojoa, it's twice the place this is. Never will I stay here again.

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• User:MerriM328

  Trip type: Couples

  Just Okay

  21 Aug 2017

  It was clean and very convenient on our way north. The room was small and the bed was rock hard, which is typical for Mexico. The "free" breakfast was awful - really?! No one puts hotdogs in scrambled eggs! SIhotelscorporativo, Propietario at Sleep Inn Mazatlan, responded to this review Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will ensure that your complaints are transmitted to everyone. On the other hand, I will personally supervise compliance.

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• User:KellenKellen

  Trip type: Friends getaway

  New and Convenient Hotel

  14 Jun 2017

  We stayed here for one night choosing to stay AWAY from the Carnaval crowds in February. We enjoyed the newness of the facility and the amicable service from all of the staff. While I missed being near the ocean for the sunset, this location served it's purpose well. There is the large mall in close proximity. (I took photos of the empty land on the backside of the hotel knowing one day very soon, it will be built up.) Everything in the room worked perfectly. I was pleasantly surprised at the complimentary breakfast. It offered decent chilaquiles as well as the typical cereal and fruit. The parking lot size is rather tight. I would stay here again under any circumstances of where we needed to avoid Carnaval or if my other first choice hotel was booked...than this would be a good Plan B. We were given permission and were able to view the sunset from the rooftop. Got to chit chat with their security as we all bonded over the vistas. SIhotelscorporativo, Propietario at Sleep Inn Mazatlan, responded to this review Dear Customer. I appreciate your comments about our hotel. It makes us proud that they meet the needs of our customers in the best way we can. If you are going back to our location, do not hesitate to call us.

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• User:rmaldonado2015

  Trip type: Family

  Good relation cost - service

  29 Nov 2016

  The location is around 10 min to the Zona Dorada and Malecon, The room was clean and the bed was very comfortable. Breakfast is simple but with good flavor , and the welcome snacks are a nice touch, good relation cost - service.