El Cid

Recent Reviews: 30

• User:Pepe O

  Trip type: Family

  Bad experience

  17 Dec 2025

  Terrible experience, the walls were full of dampness, the finishes were rusty, dirty, the photos they upload really have nothing to do with reality.

• User:Compass58573592473

  Trip type: Couples

  Terrible hotel

  29 Oct 2024

  Bad service. If the price was 0€ it would be expensive. Initially he said he had no rooms, only luxury rooms for 800 Pesos. I booked a standard room on booking for 400! There is no hot water, unprofessional employees. Rooms lacking cleanliness. Old hotel, the photos are deceiving. Gestor de Experiencia, Guest Services / Front Office at Hotel El Cid, responded to this review Gentile Compass58573592473, ci dispiace sinceramente sapere che la sua esperienza presso Hotel El Cid Mérida non è stata all'altezza delle sue aspettative. Le sue osservazioni sul servizio e sulla pulizia delle camere sono state attentamente prese in considerazione e verranno utilizzate per migliorare i nostri standard. Ci scusiamo per l'inconveniente riguardante la disponibilità delle camere e ci impegniamo a garantire che le tariffe siano chiare e coerenti. La soddisfazione dei nostri ospiti è fondamentale per noi e speriamo, in futuro, di avere l'opportunità di offrirle un soggiorno migliore. La ringraziamo per il suo feedback e ci auguriamo di poterla accogliere nuovamente per mostrarle i miglioramenti apportati.

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• User:janmar2007

  Trip type:

  Don’t believe the pictures!! Not as advertised!!

  17 Oct 2022

  The hotel and rooms look nothing like the video or pictures online. 98% false advertisement!!! I have attached pictures. We could not even sleep with the faded spreads on the bed. Mattress covers, sheets and towels stained. Pool area was out of service.

• User:marinsanborn

  Trip type: Family

  10 night stay

  28 Jun 2017

  The hotel was clean and we felt very safe. We were first given a room with a bad air conditioner. They quickly moved us into a larger room and we were very happy the rest of the time. Safe locked car lot for our rental car. No coffee or breakfast but it was fine. Dark and quiet rooms and we slept wonderfully. Zoo within walking distance.I loved this place!

• User:HappyTravelsNZ123

  Trip type: Couples

  Sufficient for what we needed

  11 Jan 2017

  This hotel was relatively basic but had what we needed. Staff were lovely and helpful if we had questions. Bed waa comfy but I'm not a fan of plastic mattress protectors which seem to be common in many Mexican hotels. Good air con in the bedroom. 1 power socket in room which the tv was plugged into - which meant charging devices was a 1-at-a-time deal. Close enough to town to walk... but uber is good in this town so we ubered to places when we felt lazy :)

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