Hacienda Uxmal

Name: Hacienda Uxmal
Address: Antigua Carretera Mérida-Campeche Km.78 Zona Arqueologica 97844 Uxmal Yucatán, Merida - Yucatan, mexico
Telephone: +44-204-505-9777
Rating: 4.4

Uxmal, Merida - Yucatan, Mexico

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About Hacienda Uxmal

location

Located amidst wonderful tropical gardens, this hotel lies within 300 m of the entrance to the spectacular Maya temples.

facility

The resort has 72 rooms. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A fax machine is available for guests' business needs.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Other amenities available include a washing machine, an ironing set and a trouser press. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer is also provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms and non-smoking rooms.

sport

The outdoor area features 2 pools. A sun terrace, sun loungers, and parasols are available. Refreshing drinks are served at the poolside snack bar. Those who wish to stay active while on holiday can enjoy tennis and horse riding. For a fee, cycling/mountain biking is also available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, badminton, billiards, darts and aerobics. The wellness area's offerings provide pure relaxation and include a spa and a solarium. For a fee, massage treatments is also available. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Catering options include bed and breakfast, half board and full board. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and children's meals can be prepared on request. The resort also offers special catering options.

Amenities at Hacienda Uxmal

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Garage
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  Playground
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  Pets
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  Ironing services
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Outdoor Furniture
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  Picnic area
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Packaged meals
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Barbeque
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Cycling
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  Outdoor sports
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Closet
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  Mosquito Net
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  Room service
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  Toiletries
Security
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Table Tennis
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  Billiards/Snooker
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  Darts
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  Tanning Studio/Solarium
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  Events
Transfers
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  Airport Transfers

Location

Around this property:

Airport

75000 m

Centre

80000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

613

Very Good

309

Average

Poor

Terrible

Recent Reviews: 1058

User:hugo72
Trip type: Couples
Lot of Charme, but needs a major overhau
31 Jan 2026
It seems like this place has existed for a long time. Great location close to the Maya site, beautiful surroundings, pictures of times gone by, very nice pool, trees and birds, very nice breakfast, spotlessly clean … but this place needs a major overhaul, especially at the price they are charging. The rooms are dated and yes, the mattresses are hard, it feels and looks old - with some Charme, yes, but this place could be so much more. We were the only one staying there in January (60 rooms), restaurant was closed (we had to go to the sister hotel close by), bar was closed, not really any personnel on site except for cleaning. For one night, it was ok, but with all the other newer hotels close by, it seems like they really have to do something.
User:MARGIE D
Trip type: Family
We stayed in Jackie O's room!
03 Jun 2025
I loved the fact that we stayed in the same room Jackie Kennedy Onassis stayed in when she was researching Uxmal and the area. She obviously was serious about her travels to archeological sites and she stayed here back in the late 1960s. The outdoor areas were impeccably clean, tile floors, nice rocking chairs, stained glass lighting that paid homage to the corn farmers (we do that back in TX), & the mojitos were top notch! We enjoyed the museum areas and the pool was so refreshing. We were steps away from the Chocolate Museum and just walking around the grounds was so peaceful. We visited Uxmal both day and night. This is a hidden gem in Yucatan. We even found a little community in the jungle that believed in fairies....There was a hole in the ground that you could climb down in to see altars paying homage to them. My niece told me not to go down there....plus there were honeybees zipping in and out of the opening with only a ladder to work yourself down into the little cave. This was a few miles from Hacienda Uxmal--a little north and then a small road took us to the west to find this little spot in the jungle. We drank coconut milk fresh from the coconut. We did this while we waited for our room to be ready. Great place to stay and reasonably priced.
User:Daydream796539
Trip type: Couples
Gem in the Yucatán
25 Jan 2025
We’re on a bird watching trip and staying here for 2 nights. It’s a very nice hotel but has no restaurant on the premises. The restaurant is less than 1/4 mile away at the newer fancier hotel. My only criticism is minor: no towel racks and the beds are rock hard.
User:happyhols2009
Trip type: Couples
What a disappointment!
19 Mar 2024
The Hacienda promises great things on the website but is extremely disappointing in reality. Location & sense of history are great & the room size spacious but that’s its only positives. As we checked in, the guy at reception tried to charge our credit card in US dollars rather than Mexican pesos, then just gave us the keys and we were left to find our own way to the rooms, no help, or information given at all. Walking up the grand staircase to our rooms, we were met with a pile of furniture all in wraps as if waiting for the removal van to arrive. All the tiled floors looked like they needed a good scrub & housekeeping staff had left all the dirty towels, sheets & bags of garbage in piles along the corridors giving a less than good first impression. We spent the first hour of our stay having the safe & coffee machine changed as neither worked. The TV had only 2 channels, both of which were like looking at a snow storm, the a/c fan was broken, the picture window was filthy inside and out, the bath mat was a rather revolting off white grey colour, the bathtub was so slippery it made having a shower quite a challenge, the lighting was grim and the fridge froze everything we put in it! Breakfast was a complete rip off, by far the most expensive & least appetising one we’ve had on this trip, served by surly & apathetic staff. Needless to say, we chose a different place to have breakfast the next two days of our stay which were half the price & so much better. With decent management & a bit of TLC, this hotel would be amazing!
User:nicola C
Trip type: Family
Wonderful experience!
13 Mar 2024
The Hacienda is fabulous, clean and comfortable. Fantastic location to explore the ruins just a few steps away. Steeped in history, Hacienda Uxmal and the Choco Story are amazing. Plenty of hot water in the shower. Continental breakfast was delicious and the coffee hot. 100% recommend staying here. Martha Lara, General Manager at Hacienda Uxmal Plantation & Museum, responded to this review We are pleased to learn that you enjoyed your stay at our historic Hacienda Uxmal. Thank you for your visit and review of the resort facilities and service. Safe travels!