Holiday Inn Merida

Name: Holiday Inn Merida
Address: Av. Colon : 498 Entre Paseo, Merida - Yucatan, mexico
Telephone: +44-204-505-9777
Rating: 3.7

Merida, Merida - Yucatan, Mexico

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About Holiday Inn Merida

location

This elegant hotel is located in the leisure district of Mérida, only a few minutes walk from the centre with countless bars, shops, restaurants and nightlife venues. Links to the public transport network are located directly in front of the hotel. The beach can be reached within 36 km.

facility

16 suites, 3 apartments, 53 single rooms and 142 double rooms are located on 5 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, satellite television, a radio, an alarm clock and WiFi are provided as well. A turndown service provides guests with additional comfort in the evening hours. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. A sun terrace is a great place to while away the hours. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including tennis, a gym and aerobics. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Dining facilities include a non-smoking restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals. The hotel also offers snacks. Alcoholic beverages are available.

Amenities at Holiday Inn Merida

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Wifi
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Reception
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  Sun Deck
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Room service
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
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  Events

Location

Around this property:

Public Transport

30 m

Golf Course

30000 m

Beach

36000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

118

Very Good

176

Average

Poor

Terrible

Recent Reviews: 449

User:Matthew M
Trip type: Couples
Avoid this IHG Property
11 Jul 2026
I am an IHG Diamond Elite member who usually stays at IHG properties as a frequent traveler around the U.S. and Mexico primarily, perhaps once per month on average, but I would strongly recommend travelers avoid this specific property. Soci Assist, Other at Holiday Inn Merida By IHG, responded to this review Hi Matthew,We’re sorry to hear about your experience and appreciate your loyalty as a Diamond Elite member. Your feedback is important to us, and we’re committed to addressing any concerns to improve our services. Please feel free to reach out to us directly so we can better understand and resolve the issues you encountered.- The Staff at Holiday Inn Merida
User:FrequentTraveller921
Trip type: Couples
Good recovery
10 Feb 2025
We stayed here one night after arrival from Mexico City. Our stay began in a difficult way. The room we were assigned had a very bad smell indeed and was not, frankly, clean. The staff at reception were very helpful and resolved the problem - allowing us to check several rooms to find a room that was clean and that had good air conditioning. Breakfast was very good with a wide selection of produce both hot and cold. Whilst not perfect, this hotel is fine. Certainly it could do with some renovation but I’ve seen a lot worse.
User:lmlmlm
Trip type: Family
Run down, terrible service
17 Mar 2023
Run down hotel. Desperately needs a refresh. Hotel rooms actually have no windows but rather a skylight. Is bizarre. Front desk staff is awful. Asked for change to tip bellman and said they had none and to go to bar. Bar had none, restaurant had none. So then when back to front desk and they actually did. Ridiculous. Way better smaller boutique hotels in Merida. Skip this one (and I say that as an IHG Diamond Elite member). Pamela G, Propietario at Holiday Inn Merida By IHG, responded to this review Thank you for taking the time to tell us about your experience at our hotel. We apologize for the inconvenience you suffered during your accommodation as this does not represent our usual standards. We will share your opinion with our staff as thanks to this, we can always improve our service.Our guests are the most valuable to us, therefore we always try to support our guests when they have a need, in this case I am very sorry that at the first moment you passed by we did not have the amount of money you needed to change; Always thinking of solving situations that are a priority for our guests, the front desk staff requested the change to be able to change the money you required, which is why we were able to support you with your request at the time you returned to the reception. We wish we could have had it sooner so you didn't have to wait and we could deliver it on time. I reiterate a sincere apology for the misunderstanding since our intention has always been to support all our guests.We hope you will stay with us again and give us the opportunity to serve you again.As an IHG® One Rewards Diamond Member, we truly value your opinion.Thank you and any request I am at your service.
User:Ronald M
Trip type: Couples
Could use a refresh, but great location...
14 Nov 2022
This hotel is in a great location, but could use an update/refresh. That said, the staff was extremely friendly and helpful. The breakfast buffet was really good and the pool and gym was nice. Definitely would stay here again given the location. IHG Service, Owner at Holiday Inn Merida By IHG, responded to this review Hi Ronald M,Thank you for your stay at Holiday Inn Merida. Our hotel offers a quality stay in a space to relax in an environment of simplicity. I saw your remarks, and I'm sorry for the discomfort during your stay. I shared your message with our local area managers and took action to prevent this from happening again. When you have time, come and visit us. You will enjoy the new changes.Warm wishes,Oscar C.Case ManagerIHG Service
User:abrelascajas
Trip type:
Excellent service
16 Mar 2022
If you are coming to Holiday Inn Merida, located at Avenida Colon # 498 in Merida, Yucatan, Mexico, then your looking has stoped completely because this is a full service hotel where the gym and the swimming pool at located on the first floor while the restaurants and the bar are located in the lobby.If you have any questions about housekeeping, then please contact them and have them put you in contact with Cindy where she will make sure that your room is made to your liking. ENRIQUE NOH, Propietario at Holiday Inn Merida By IHG, responded to this review Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.