Very clean and responsive and grand hotel! Great food and benefits and great location! Very nice rooms and helpful staff and attentive.
Hyatt Regency Merida, at Hyatt Regency Merida, responded to this review
Great to hear! We take pride in our rooms and dining, and we're glad they met your expectations. We hope to see you again soon!
User:Surendra-khandelwal
Trip type:
A very Bland Experience
26 Feb 2026
A very bland hotel, not 5-star by any standard, the staff are very unresponsive. A simple request for a packed breakfast (we had already paid for the breakfast) owing to an earlier checkout was met with three different responses: yes, no issues, maybe- please check a night before, and finally, absolutely not unless you pay $ 50, for the privilege of packing our paid Breakfast.
Hyatt Regency Merida, at Hyatt Regency Merida, responded to this review
Thank you for your feedback. We’re truly sorry for the confusion and inconsistent responses regarding your breakfast request; we understand how frustrating that must have been. Your comments are very important to us, and we will review this internally. We hope to have the opportunity to provide you with a better experience in the future.
User:Joshua T
Trip type:
Excellent experience
26 Feb 2026
Location was a 20 minute drive from the airport and is close to downtown. The atmosphere was clean and opulent. Rooms were comfortable and clean. The value of the room and amenities were very good. The noise level of the lobby and restaurants could be loud depending on if there was an event occurring but the rooms were quiet. The service was good and the amenities were plentiful.
Hyatt Regency Merida, at Hyatt Regency Merida, responded to this review
Thank you for your review. We’re glad you enjoyed the location, comfort, value, and amenities during your stay. We appreciate your feedback and hope to welcome you back soon!
User:yorxicana
Trip type:
Wonderful Stay — Outstanding Staff, But Noise Can Be an Issue
23 Feb 2026
We thoroughly enjoyed our stay at Hyatt Regency Mérida. The hotel is about a 20-minute walk to the historic center, with several excellent restaurants just 5–10 minutes away. Mérida itself offers incredible history, culture, and fantastic food. If you rent a car, we highly recommend visiting the flamingos in Celestún, the relaxed beach town of Progreso, and the many cenotes and Mayan ruins within 1–1.5 hours’ drive.What truly stood out was the staff. Everyone was warm and helpful, especially the restaurant and Regency Club lounge teams. The lounge food variety was excellent — noticeably healthier than many other Hyatt lounges. As Globalists, we appreciated having lounge access and recommend requesting the 17th floor for convenience.The only downside was noise. Our north-facing room (overlooking the pool) experienced constant road traffic, which we managed with a noise machine and earplugs. However, one evening pool event was exceptionally loud — the room was vibrating until 11pm, likely due to single-pane windows. Guests on the opposite side also mentioned frequent loud music.We would return in a heartbeat if this issue were addressed. Improved soundproofing or stricter event volume control would make a significant difference.One additional suggestion: adding two-bed suite options would greatly benefit guests who prefer suites but do not want a king bed.
Hyatt Regency Merida, General Manager at Hyatt Regency Merida, responded to this review
Thank you for sharing such a detailed review. We’re delighted you enjoyed our location, the Regency Club, and the warm service from our team.We truly appreciate your feedback regarding the noise and suite options; your comments are very valuable and help us identify areas for improvement. We hope to welcome you back soon for an even better experience.
User:nalala2022
Trip type: Friends getaway
Perfect location and great service
17 Feb 2026
The hotel is perfectly located as it is right next to Colon 60, an office/hotel/restaurant complex where many tour companies make a stop. If you are riding the bus from the airport (modern buses and only 3usd each way) this is your stop as well. Staff at the front desk, housekeeping and the cafe were super attentive and helpful. Then you are 1.5 mile walk from downtown, a straight shot on Calle 60, and also a few steps from Paseo Montejo
Hyatt Regency Merida, at Hyatt Regency Merida, responded to this review
Thank you for sharing your experience! We’re glad you enjoyed our convenient location and the attentive service from our team. It’s great to know our proximity to key spots made your stay even better. We hope to welcome you back soon!
Merida, Merida - Yucatan
About Hyatt Regency Merida
User Rating & Reviews
10 Mar 2026
26 Feb 2026
0204 505 9777