NH Collection Merida Paseo Montejo

Recent Reviews: 364

• User:Jasmine m

  Trip type:

  Mérida 2026 friends trip

  29 Mar 2026

  Great location 2nd time staying at this hotel and I loved everything it’s walkable if you like to go for a drink or eat or just walk at paseo montejo that it’s right behind this property also there’s restaurants and entertainment right below of the hotel Mariana Adam Castro, Guest Services / Front Office at Hotel NH Collection Merida Paseo Montejo, responded to this review Dear Jasmine,Thank you for returning to stay with us and for sharing such kind feedback. We are delighted to know our location enhanced your visit and that you enjoyed the nearby dining, entertainment, and Paseo Montejo.It is wonderful to hear that your experience was consistently enjoyable. Providing a convenient and welcoming stay is central to our service philosophy.We appreciate your loyalty and look forward to welcoming you again soon.Best regards,Marena RomeroGuest Relations NH Collection Mérida Paseo Montejo

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• User:rchap

  Trip type:

  An enjoyable one week stay

  12 Jan 2026

  Our flight was cancelled by WestJet so we were one day late in arriving. The first nice thing was that the reception did not charge us for the missed day. Shout out to Diana on the desk. The bell boy Elmer was charming and helpful. We had a junior suite. The quality of the bed and the linen was first rate. The layout of the room was a bit strange. The TV was on a central divider which could be swivelled 180 degrees either to face the bed or the sofa behind the divider. The TV was fully enclosed so we were not able to connect our Chromecast. There is no balcony or window so you rely on the A/C to circulate air, but the room was able to be blacked out at night and was bright during the day. In the bathroom one of the sinks was draining very slowly and the other had a weak flow of water. We called the desk and within five minutes two maintenance men arrived and totally fixed both problems.Several reviews mention hot water. We found that by turning taps all the way to the left and then up was the way to access hot water which was hot as anyone would want it.The best single feature of this hotel is the outstanding variety, presentation and quality of the buffet breakfast, one of the best we have encountered in our travels.The location is right near the Paseo Montejo and above a Courtyard that has half a dozen restaurants and food outlets. It is about a 40 minute walk to the Plaza principal and cathedral, or an 8 minute drive Mariana Adam Castro, Guest Services / Front Office at Hotel NH Collection Merida Paseo Montejo, responded to this review Dear Guest,Thank you for sharing such a thoughtful review of your recent stay. We are delighted that our front desk team and bell staff made a positive impression, and we appreciate your kind mention of their hospitality.It is wonderful to hear that you enjoyed the comfort of the junior suite, especially the bed and linens, and that our maintenance team responded promptly to assist. Your notes about the room layout and television setup are appreciated, and we are pleased that you found the room restful and bright at the right times of day.We are especially glad that the breakfast selection stood out as a highlight. Providing a memorable start to the day is an important part of our service philosophy, and it is gratifying to know it enhanced your experience.Our location is indeed well-situated for exploring the city, and we are pleased it suited your plans. Thank you once again for choosing us.We look forward to the pleasure of welcoming you back on your next visit.Marena RomeroGuest Relations NH Collection Mérida Paseo Montejo

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• User:rh46rh

  Trip type: Friends getaway

  A Poor Experience in the NH Collection Hotel in Merida

  04 Dec 2025

  We stayed for 4 nights. We were assigned to Room 321. The bathroom had several issues that were never resolved. The sink had a leak and only lukewarm water. The shower was fine. The front desk staff was polite and sent someone to inspect the sink. He did nothing. So we spent 4 miserable nights. Generally speaking the hotel looks fine but our room did not. Do not recommend. Will never stay there again. Mariana Adam Castro, Guest Services / Front Office at Hotel NH Collection Merida Paseo Montejo, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet expectations and that your room experience fell short of the comfort and quality we strive to provide.We appreciate your comments regarding the bathroom and the courtesy of our front desk team. Your perspective is valuable to us, as it helps us uphold the high standards our guests expect.We hope you will consider giving us another opportunity in the future to provide a stay that reflects our commitment to excellent hospitality.Marena RomeroGuest Relations NH Collection Mérida Paseo Montejo

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• User:StanCerny

  Trip type:

  Mold & Mildew

  22 Oct 2025

  Staff was great, but so many failures in the room - lost AC, leaking fridge, leaking coffee maker, failed TV, no iron. Room smelled so badly of mold & mildew it permeated our clean clothes. There is definitely a problem with management of the property, including quality assurance checklists and guest relations. Mariana Adam Castro, Guest Services / Front Office at Hotel NH Collection Merida Paseo Montejo, responded to this review Dear StanCerny,Your feedback is invaluable and we regret to hear that your recent stay did not meet your expectations. Our goal is always to provide a seamless and enjoyable experience, and it's clear we fell short in this instance.While our team is pleased to have been of service, we understand that the issues you faced in your room significantly marred your stay. A pleasant, comfortable and well-equipped room is part of the ideal experience we aim to deliver to each guest.We also take note of your comments regarding the unpleasant odor. Cleanliness and hygiene are of utmost importance to us and we strive to maintain a fresh and welcoming atmosphere in all our rooms.Your insights into the management of our property are also appreciated. As a hotel, we are committed to continuous improvement and value all feedback that can help us elevate our services.Thank you once more for sharing your thoughts. We hope you'll afford us another opportunity to serve you better in the future.Best RegardsMarena RomeroGuest Relations

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• User:David S

  Trip type: Friends getaway

  Comfortable

  10 Oct 2025

  The stay was awesome, the restaurante at breakfast was perfect. And the mall where is located offers good options fast. Mariana Adam Castro, Guest Services / Front Office at Hotel NH Collection Merida Paseo Montejo, responded to this review Dear David, It's heartwarming to read about your wonderful experience at our hotel. We strive to create a comfortable and enjoyable atmosphere for our guests, and it's delightful to see that we met your expectations. It's great to know you found our breakfast at the restaurant exceptional. We always aim to start your day off right with a delicious meal. We also appreciate your mention of our convenient location near the mall. Proximity to such amenities indeed adds to a seamless stay for our guests.We look forward to having the pleasure of welcoming you back in the near future. Best regards.Marena RomeroGuest Relations

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