First room they gave us faced a brick wall with no light. We complained and they provided us with a first floor room facing the street. The rooms have no mini fridges or microwaves and are quite small. The bed was comfortable. The cleaning staff burst in early with no time between knocking and entering. We would not return.
Wyndham Mérida, Director General at Wyndham Merida, responded to this review
Dear Jet320926,Thank you so much for sharing your experience and giving us the opportunity to improve our service. Please don't hesitate to contact us, as we would love to welcome you back and provide you with a pleasant experience. It's always a pleasure to hear from our valued guests who are returning.I apologize for not being able to provide you with the best stay and service, and I hope to hear good news about your return to your home away from home, Wyndham Mérida.It was a pleasure to serve you,
User:Venture00458620848
Trip type: Friends getaway
Weird place. Nice staff. Napoleon manager.
07 Nov 2025
The hotel is a little strange. It's built into an old hacienda, but instead of preserving the charm they chose to pack in as many rooms as possible, so half the rooms have a balcony right next to a wall (and that's your only view). It's not well-maintained (maintenance man is super nice and everything was clean, but they obviously don't spend money to keep things up so the shower heads were old and rusted, the fish tank pump was broken, things like that). The "continental breakfast" was one piece of bread and a coffee, so make plans to eat elsewhere. The staff were all great, especially the young women at the front desk. I didn't catch her name but we checked in with a young Black lady who was very helpful through our stay. However, we watched her manage (a middle aged, short man who was starting to lose his hair and has a very big Napoleon complex) openly mistreat her and the other female employees for trying to give us good service. This man is a huge HR and PR risk, Wyndham. I know it's hard to fire people in Mexico, but he's worth paying severance to get rid of. He's destroying your culture with how he treats employers and guests. He yelled at someone for trying to allow us into our room before 3pm (it was 2pm and we confirmed with multiple people that the rooms were already ready). No guest should be forced to wait in the heat because he doesn't want them to use an hour's worth of electricity by checking in a little early. Soooo tacaño.He's also destroying your property by being such an obvious cheapskate. I would be embarrassed to have my company name on this property under his "care".
Wyndham Mérida, Sales at Wyndham Merida, responded to this review
Estimado huésped,Agradecemos mucho haber tomado el tiempo de compartirnos su experiencia, porque eso sin duda nos ha ayudado a implementar medidas que nos aseguren el buen trato con todas las personas, no únicamente con nuestros huéspedes, colaboradores o proveedores. Lamentamos mucho que se haya topado con esta experiencia, que para nada representa nuestro deseo al recibir a usted en nuestro hotel.Deseamos la oportunidad de recibirle nuevamente y transformar su estancia en una grata e inolvidable experiencia, por lo que saber de usted en un futuro cercano será una noticia alentadora para todos quienes formamos este equipo.Nuevamente agradeciendo su tiempo, nos despedimos a sus apreciables órdenes.Cordialmente,
User:Jose J
Trip type:
Very nice hotel, eat elsewhere.
07 Sept 2025
Nice small hotel, good location and the employees are very friendly and helpful. The restaurant is hit or miss, somedays good some days bad. so I would eat elsewhere. Rooms are always clean, towels a little like sandpaper, but they will dry you. Service by employees great!
Gerencia Frontdesk Wyndham Merida, Guest Services / Front Office at Wyndham Merida, responded to this review
Thank You very much for your comments, as they helps a lot to improve in the areas in wich Wyndham Merida needs to improve.Next time You visit us, i guarante You will be more than happy whit our menu.As a I said before thank very much for your commentsSee You soon
User:Helen E
Trip type: Family
Great family vacation.
09 Jun 2025
We have a wonderful time at this Hotel! My family and I were very satisfied totally recommend. 🙏🏾 desde🇩🇴 Republica Dominicana. I felt safe and it was a great Hotel to enjoy Merida the pool and bedrooms were very clean, and the employees were very friendly.
Miguel Solorio, Director General at Wyndham Merida, responded to this review
Dear Miss, HelenePlease accept our warmest regards and deepest gratitude from all of us at Wyndham Merida. At Wyndham Merida, we strive to make your stays pleasant and ensure your visit is the best experience of your trip.Thank you for taking the time to write to us, but above all, we appreciate our work!We look forward to seeing you soon in your home!Warm Regards
Merida, Merida - Yucatan
About Wyndham Merida
User Rating & Reviews
07 Apr 2026
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07 Nov 2025
07 Sept 2025
0204 505 9777