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Homemexico

Camino Real Polanco Mexico

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Camino Real Polanco Mexico

locationCentro, Mexico City

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About Camino Real Polanco MexicoAbout Camino Real Polanco Mexico

Location

This luxury hotel is located between Chapultepec Park and the Zona Rosa, near the up-market quarter of Polanco and directly next to the Anthropology Museum. Links to the public transport system are only 100 m away. The property is just few steps from Paseo de la Reforma Avenue.

Facility

The hotel has 14 junior suites, 22 suites, 446 single rooms and 266 double rooms, which are located on 5 storeys and are reachable by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a cloakroom, baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Parking facilities available to guests include a garage and a car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard amenities of some rooms. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. The kitchenette comes with a refrigerator and a mini fridge. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

Sport

Guests can strike that perfect balance between exercise and relaxation in one of the 2 heated indoor and outdoor pools. A sun terrace, sun loungers, and parasols are available. For guests who wish to keep active, tennis and golf are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon, massage treatments and a solarium. Entertainment options and leisure facilities include an entertainment programme and a kids' club.

Meals

Dining facilities include a dining room, a breakfast room, a café, a bar and a pub. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Bed and breakfast is offered as a catering option. A continental breakfast buffet gives guests many delicious reasons to get out of bed in the morning. At lunch and dinner, there are plenty of tempting options at the buffet or à la carte. Lunch is also served as a set menu. Special meals, including diet meals, are also available. In addition, special catering options and snacks are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Camino Real Polanco Mexico Amenities at Camino Real Polanco Mexico

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Pub(s)

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Lunch Buffet

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Centre

5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1312

Very Good

790

Average

485

Poor

231

Terrible

161

Recent Reviews: 2979

  • User:regracia

    Trip type:

    Outstanding Hotel

    rating07 Jun 2026

    You will love this Hotel- Access is fantastic. The room with view to the Garden are amazing, Room and extraordinary and very well kept hotel. Did I mention it is very quiet? well it is you will sleep fantastic! Leislie Salinas, Atención al huésped/Recepción at Camino Real Polanco Mexico, responded to this review Dear guest, I would like to thank you for the time you took to write to us about your recent experience at the Camino Real Polanco hotel in Mexico City, I do value your feedback. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments.At your service any time!Rosalinda GonzalezDirector of Operations

  • User:erickatm25

    Trip type:

    Excellent Location

    rating01 Jun 2026

    This place is a gem in Mexico City, great location at a walking distance from the best restaurants and shops. Leislie Salinas, Atención al huésped/Recepción at Camino Real Polanco Mexico, responded to this review Dear guest, I would like to thank you for the time you took to write to us about your recent experience at the Camino Real Polanco hotel in Mexico City, I do value your feedback. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments.At your service any time!Rosalinda GonzalezDirector of Operations

  • User:ictravels2026

    Trip type: Business

    Camino Real Polanco Mexico

    rating26 May 2026

    A 5star hotel in the premium neighborhood of Mexico City. We felt 100% safe in the Polanco area and walked on foot late in the evenings and early mornings. Not speaking Spanish was a bit of a disadvantage, but most of the business owners in the area were either fluent or we could get by with English and hand gestures. It is fairly expensive in this area and the food options are very international, but we found a couple of gems close by. Leislie Salinas, Atención al huésped/Recepción at Camino Real Polanco Mexico, responded to this review Dear guest, I would like to thank you for the time you took to write to us about your recent experience at the Camino Real Polanco hotel in Mexico City, I do value your feedback. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments.At your service any time!Rosalinda GonzalezDirector of Operations

  • User:willbcostello

    Trip type:

    Wonderful Location and staff

    rating24 May 2026

    I was very impressed at the overall stay. The pool was wonderfully warm, location was very easy to access and quick to get about any parts of town. I felt safe the entire time and I really enjoyed the property. It had a very luxury feel, the lobby smelled nice and the staff was wonderful. I have to say, though, that the bed did not suit my sleeping habits. I woke up every morning with a sore lower back. This is primarily due to me, needing a very firm mattress, and the mattresses were much more on the soft side. I would happily stay here again.We used the club level every day as part of our specific rooms stay and I believe it was a very important part of our stay. We didn’t have to think of what to do for breakfast or snack snacks in the morning and it was a nice spot to unwind on the couches and watch some TV in a space that was not our room. Leislie Salinas, Atención al huésped/Recepción at Camino Real Polanco Mexico, responded to this review Estimado Huésped, Agradezco el tiempo que se tomó en hacernos llegar su comentario, deseando poder recibirle en futura visita a nuestra Ciudad de México en Camino Real Polanco Ciudad de México. ¡Estamos para servirle siempre!Rosalinda GonzalezDirectora de Operaciones

  • User:carlosk16

    Trip type: Business

    Great location but property needs remodeling

    rating20 May 2026

    The location of this hotel is great, walking distance from business district of Reforma and restaurants and shops in Polanco. The hotel is in desperately need of a remodel; carpet in the hallways and rooms is old and dirty. Gym is very small for the number of guests, and in the mornings you will likely have to wait to use any equipment or even the free weights area.Staff is very attentive and helpful and would deserve a 5 star rating. Leislie Salinas, Atención al huésped/Recepción at Camino Real Polanco Mexico, responded to this review Dear Guest, we greatly appreciate your preference and the time you took to send us your feedback. It is vital for us to know your perspective and to identify areas for improvement. We are currently working on our rooms, and we hope that on your next visit, we can offer you an even better room. We are grateful to have you stay at your home away from home and remain at your service for any further questions or issues that may arise during your stay. We are always here to serve you!Rosalinda GonzalezDirector of Operations

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