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Camino Real Polanco Mexico

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Camino Real Polanco Mexico

locationCentro, Mexico City

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About Camino Real Polanco MexicoAbout Camino Real Polanco Mexico

Location

This luxury hotel is located between Chapultepec Park and the Zona Rosa, near the up-market quarter of Polanco and directly next to the Anthropology Museum. Links to the public transport system are only 100 m away. The property is just few steps from Paseo de la Reforma Avenue.

Facility

The hotel has 14 junior suites, 22 suites, 446 single rooms and 266 double rooms, which are located on 5 storeys and are reachable by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a cloakroom, baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Parking facilities available to guests include a garage and a car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard amenities of some rooms. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. The kitchenette comes with a refrigerator and a mini fridge. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

Sport

Guests can strike that perfect balance between exercise and relaxation in one of the 2 heated indoor and outdoor pools. A sun terrace, sun loungers, and parasols are available. For guests who wish to keep active, tennis and golf are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon, massage treatments and a solarium. Entertainment options and leisure facilities include an entertainment programme and a kids' club.

Meals

Dining facilities include a dining room, a breakfast room, a café, a bar and a pub. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Bed and breakfast is offered as a catering option. A continental breakfast buffet gives guests many delicious reasons to get out of bed in the morning. At lunch and dinner, there are plenty of tempting options at the buffet or à la carte. Lunch is also served as a set menu. Special meals, including diet meals, are also available. In addition, special catering options and snacks are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Camino Real Polanco Mexico Amenities at Camino Real Polanco Mexico

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Pub(s)

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Lunch Buffet

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Centre

5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1269

Very Good

779

Average

476

Poor

226

Terrible

158

Recent Reviews: 2908

  • User:marinadruz2026

    Trip type: Business

    Excellent breakfast, dark room and water running non-stop in the toilet.

    rating24 Mar 2026

    I would not recommend. Renovation is needed. Carpet on the floor, old toilet. Soundproofing is not great, I could hear neighbors' alarm. stefano kirnbauer, Director General at Camino Real Polanco Mexico, responded to this review Dear Marina hope you have a nice dayFirst of all I would thank you for the feddback.I regret your perception, and I offer you our sincere apologies.I will find out which room we have assigned, since we have more than 370 remodeled rooms with a modern and fresh design.Unfortunately due to the high occupancy it has not been possible to assign you one of those.I reiterate our commitment to serve you as you deserve.Best Regards.Stefano KirnbauerManaging Director

  • User:Tiffany H

    Trip type: Business

    Friendly staff, excellent location

    rating24 Mar 2026

    Lovely hotel in an excellent location. Staff are very friendly and happy to help. Breakfast was a real highlight! stefano kirnbauer, Director General at Camino Real Polanco Mexico, responded to this review Dera Tiffany,Thank you so much for taking the time to write us a nice review! We appreciate your feedback and hope to see you again soon!Stefano KirnbauerGeneral ManagerCamino Real Polanco, Mexico City

  • User:juanmuldoon

    Trip type: Business

    wonderful architecture... superb location

    rating15 Mar 2026

    really enjoyed my stay. if anything, the beds are TOO soft! the gym was excellent, well equiped etc. the food was outstanding. stefano kirnbauer, Director General at Camino Real Polanco Mexico, responded to this review Dear juanmuldoon,It was a pleasure to have you as our guest and we thank you for the lovely feedback. At Camino Real Polanco Mexico City, we pride ourselves on offering an elegant oasis for our guests with unmatched hospitality, and we're thrilled your visit reflected just that. We look forward to welcoming you for another outstanding stay in the futureCordially.Stefano KirnbauerDirector General

  • User:ho89pirir0

    Trip type:

    Great stay

    rating14 Mar 2026

    Here in vaca. Great place. Good food, location and service. All of the restaurants were good. Very close to all of the museums. I’m would highly recommend it. stefano kirnbauer, Director General at Camino Real Polanco Mexico, responded to this review Dear ho89pirir0,Thank you for sharing your positive review of Camino Real Polanco Hotel in Mexico City.I am so pleased to hear that your stay with us was "a pleasant one". Thank you for this wonderful feedback.We are looking forward to welcoming you back soon at Camino Real Polanco Mexico City.Stefano KirnbauerGeneral ManagerCamino Real Polanco, México City

  • User:garabandal2026

    Trip type:

    Camino Real is not just a hotel

    rating13 Mar 2026

    My stay at Camino Real Polanco in Mexico City was truly memorable. Beyond its iconic architecture, beautiful design, impeccable cleanliness, and outstanding facilities, what makes this hotel truly special is its people.I had the chance to chat with waiters, bellboys, and the reception team, and something that really stood out to me is that many of them have been working there for years—and you can see they genuinely enjoy what they do. That doesn’t happen by accident. It speaks of a management team that takes care of its people, values them, and creates an environment where they feel proud to work.The result is clear: guests are treated with warmth, professionalism, and truly wonderful service.Camino Real is not just a hotel; it is also a work of art in Mexican architecture. But what makes it unforgettable is the human quality of the people who work there. stefano kirnbauer, Director General at Camino Real Polanco Mexico, responded to this review Dear garabandal2026,It was a pleasure to have you as our guest and we thank you for the lovely feedback. At Camino Real Polanco Mexico City, we pride ourselves on offering an elegant oasis for our guests with unmatched hospitality, and we're thrilled your visit reflected just that. We look forward to welcoming you for another outstanding stay in the futureCordially.Stefano KirnbauerDirector General

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