Fiesta Inn Plaza Central Aeropuerto

Recent Reviews: 752

• User:904agnesc

  Trip type: Friends getaway

  The staff cannot be trusted - we missed our flight because of them !

  27 May 2025

  Their website says : 24/7 shuttle on the hour. It even says in big in the lobby.When we arrived, we wanted to book the shuttle for the next morning. We were informed there was no shuttle, but they'd book us a taxi.The next morning, indeed no shuttle, but also no taxi. Can you imagine, in the middle of the city, 15 minutes from the biggest airport of Mexico... no taxis ?It took them a while to arrange transport and when we finally made it to the airport, 1 suitcase was left behind in the hotel. It took them +90 minutes to deliver it and by that time we had missed our flight. We lost a full day of our holiday and had to pay 390U$ for new flights. Don't stay in that hotel ! There are plenty of other decent places !

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• User:Ricardo C

  Trip type: Family

  Perfect

  26 Feb 2025

  This hotel is very convenient for people who need to move from or to the AICM airport. The shuttle is quick and safe.All the staff in the hotel are friendly and helpful.The buffet is awesome, and Alfredo, the waiter, is very kind.Definitely a good choice. Fiesta Inn Plaza Central, General Manager at Fiesta Inn Plaza Central Aeropuerto, responded to this review Estimado Huésped,Primeramente, queremos agradecer profundamente el que nos haya escogido como su hogar en su reciente visita con nosotros.Agradecemos de todo corazón todos sus comentarios los cuales nos ayudan en seguir trabajando y seguir motivandonos a trabajar y brindar un gran servicio de calidad, con gusto pasamos sus comentarios a nuestro compañero Alfredo.Esperamos de todo corazón que regrese muy pronto y sigamos creando momentos memorables juntos!Coordialmente,Equipo Fiesta Inn Plaza Central Aeropuerto

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• User:djdhsbdbxnd

  Trip type: Business

  Review

  26 Nov 2022

  I am going back home today and I will get back with my mom and dad. Because they did not get my order right 8 times but the food was yummy in the end. Hi guys I am just leaving the park now. Thanks for all the support guys. Enrique Mejia, Owner at Fiesta Inn Plaza Central Aeropuerto, responded to this review Dear. DJDHSBDBXNDFirst of all, on behalf of the entire Fiesta Inn Plaza Central team, we want to thank you for allowing us to be your hosts during your last stay in this CDMX. It was a pleasure having you at home and we hope that soon you will give us the opportunity to serve you again.Cordial greetings, hoping that you and your family are very well, I would love to have the pleasure of greeting you personally soon.J. Enrique Mejía MuñozGeneral ManagerFiesta Inn Plaza Downtown Airport.

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• User:xxxrandham

  Trip type:

  Overall experience dishonest

  18 Sept 2022

  What ever was agreed by the booking agent was not respected, one of the staff member was rude and disrespectful her name is Denisse Gonzalez She verbally kept on asking for 3000 peso for a guest to be allowed for an hour in my room which was specifically agreed by the booking agent was not allowed and when I asked in writing she asked for 300 peso and I have this with me.

• User:75morgane

  Trip type: Couples

  Staff Unfriendly/ Not Close to Airport

  19 Jul 2022

  After our flight was cancelled, American Airlines shipped us to this hotel. The staff members were incredibly rude and unhelpful. They couldn’t even provide 2 water bottles - only 1 bottle per room which makes no sense. The room seemed clean but the sheets smelled like chlorine and were stiff. The toilet was broken and the AC never truly worked. Getting in and out of the hotel, especially when the mall is closed, is difficult and time consuming. It’s also not very close to the airport - at least 15 minutes. The buffet food was dismal - hot dogs and white rice. However, I’m not sure how much of this has to do with the hotel or American Airlines. Hope this helps but there’s plenty of beautiful, comfy places to stay where people are incredibly sweet for a better price in CDMX. Enrique Mejia, Owner at Fiesta Inn Plaza Central Aeropuerto, responded to this review Dear 75MORGANEFirst of all, I would like to thank you for a sincere apology for the very unfortunate topics that you are discussing. At this moment I am meeting with the staff involved so that they take action immediately and that it does not happen again with any of our guestsI hope soon you can give us the opportunity to serve you again and that you can ensure that it was an isolated case.Greetings, hoping that you and your family are very well, I would love to have the pleasure of greeting you again soon.J. Enrique Mejía MuñozGeneral ManagerFiesta Inn Plaza Downtown Airport.

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