Flowsuites Condesa

Recent Reviews: 68

• User:Lee M

  Trip type: Couples

  Great stay, would go back, good location

  20 May 2026

  Overall a lovely hotel for city centre, quiet street, staff friendly, facilities ok. Room clean, quiet and air con. Bed a little hard. Fairly basic for hotel but reasonably priced. Easy to get Uber everywhere.

• User:Luisa T

  Trip type: Family

  Nice hotel

  08 Dec 2025

  The location is great, the room is spacious and felt modern. We also received good service, no issues there. The street is noisy but we were tired and they also provide ear plugs. They have a filtered water dispenser on one of the floors. The main issue is that the shower has glass doors and it's not inside the bathroom. Also, the bathroom does have a door but is semi-frosted with completely clear glass around. Zero privacy. It can be awkward if traveling with friends. Stay here if you don't mind having no privacy when showering or using the toilet.

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• User:alejandrovQ1476YB

  Trip type: Business

  NOT a 4-star, misleading photos and noisy stay

  29 Jan 2025

  If you like noise from all over the area -street, construction and neighboros-, including other guests in the hallsway and front desk, this one is for you. Paper-thin walls and old windows, their open design is also a factor.They advertise as a 4-star property with a Spa, bar, rooftop and art gallery. While technically it's partially kind of true, the spa is a small dark room, the Omakase restaurant permanently closed, no such rooftop (which is actually promoted and looks very nice), no bar, no room service, and the breakfast room is closer to a youth hostel buffet than a hotel's basic offering.24 hours without Wifi, no apologies. Had "VIP gold Benefits" and they did not honor. Top notch location, but certainly the pictures do not depict reality.Finally, the room is unconfortable: had a nice view and balcony overlooking a rundown building and fire escape stairs (the first option as a 2nd story room overlooking the street, sold as "City views", that had to change because of the intense noise), the bathroom doors are completely transparent (I don't imagine why would anyone like their partner gazing while doing their business, or even showering; next level voyeurism) and the bed is very hard -and for some reason, on top of a very tall base that makes getting in and out awkward-). Also the bathroom smells of sewer after a shower or flush.Wouldn't have complained if this was advertised as 2.5 stars, the price is understandable because of the prime location, but the lies all over their offer is what makes you feel deceited. Too good to be true, I thought after... Not terrible service though.There are other options nearby at around the same price, I suggest you look for another one and skip this experience that while not terrible in the nightmarish way, it was certainly not great and after 3 nights I will certainly won't be coming back.

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• User:Nicholas H

  Trip type: Couples

  Would not recommend. Horrible customer service

  26 Mar 2023

  Highly recommend you find another hotel. This is not the one. Staff (Mariana and team) were not accommodating, rude, clueless to all questions we asked.Also, it’s very weird when the staff demand to enter your room and wake you up just to fill the mini fridge.

• User:filippaj2017

  Trip type:

  WARNING! Do not stay here. I got robbed by the hotel staff

  18 May 2022

  My room got broken into. They stole all my jewelry and cash, total worth 50.000 USD. I did not know at first of course it was an inside job but asked for help from the hotel. Eventually, the staff called the police who came but were not very helpful. The staff at the hotel were constantly blaming me. The safe in the room was also broken and could not be locked properly. Afterward, I went to the police station myself and they said that this was not the first time and that the hotel and the "officers" who they had called there were corrupt. Flow Suites, Propietario at FlowSuites Condesa, responded to this review We regret that your experience with us was not entirely pleasant. It would be important to mention that our staff was always willing to help you to clarify this event which was hindered by the omission of the use of the safe, provided in each of our rooms. On the day of the incident, she tacitly mentioned to us that she did not make use of the safe, therefore, the company cannot be held responsible for any valuables that were not stored in it. One day before, there was an event of an alleged loss of credit cards (which was immediately attended by our staff), which were found by the guest. Flowsuites contacted and facilitated the presence of the pertinent authorities to investigate the situation, unfortunately due to inconsistencies in his history and lack of timely follow-up on his part, the authorities made recommendations for follow-up, leaving the matter out of our hands.

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