Holiday Inn Express Mexico Basilica

Recent Reviews: 67

• User:Discover33851750919

  Trip type: Couples

  The perfect hotel when flying in and out of MEX

  18 Jun 2025

  We live in San Miguel de Allende and fly in and out of Mexico via MEX. We have been staying here several times a year for the last 3 years. This is an excellent hotel for the price. Here are the pros fort this hotel.Located 15 minutes from the airport an 19 from Norte bus station.NewLarge quiet roomsThe most comfortable beds I have found in a Mexican hotelIn room coffee making facilities Excellent free breakfastKiosko across the street In hotel restaurant Great restaurant next doorVery cleanFriendly staff

  Read more

• User:Discover33851750919

  Trip type: Couples

  Great hotel for the price

  14 Feb 2025

  This hotel is very good for the low price we paid. It’s new, clean and provides a good free breakfast. The beds are very comfortable. We always stay here when we arrive by air as it’s only 7 minutes from Norte bus station. We highly recommend this hotel and have stayed here many times.

• User:shetravelsagain1

  Trip type: Solo travel

  Good Potential, but Major Issues with Price and Service

  22 Jan 2025

  I recently stayed at this property and had a mixed experience. While there are some positives, there are several issues that need to be addressed, particularly regarding pricing and customer service:Room Condition: The room was clean but bare, lacking amenities such as washcloths, a refrigerator, or a microwave. The shower had drainage issues, and the water temperature never reached my preferred heat. The flooring was uneven, and the wall had visible punctures, which was disappointing.Breakfast was included, which was a nice touch, but the food could have been fresher. The buffet-style setup didn’t offer much variety, and some items didn’t seem appetizing.Amenities: The property offers several on-site amenities, but the staff failed to inform me about the fitness center or other guest facilities, which could have enhanced my stay.Front Desk Service: My interaction with the front desk staff was inconsistent. One staff member was unprofessional, while another was efficient and handled the check-in process well. However, there was no internet or TV service in the morning, and when I requested to speak with a manager about the issue, my request was denied. I was also not offered any compensation for the inconvenience.While the property has potential, the issues with room maintenance, poor customer service, lack of communication, and questionable pricing make this an experience I can’t thoroughly recommend. If you choose to stay here, be prepared for unexpected issues and consider looking for better value elsewhere. IHG Service, Owner at Holiday Inn Express Mexico Basilica By IHG, responded to this review Hi shetravelsagain1,We appreciate your business and thank you again for your stay at Holiday Inn Express Mexico Basilica. We strive to champion your travels. I am sorry your stay was not as expected.I have shared your feedback with our hotel management team, and I am confident that they will take the necessary steps to uphold the high standards of hospitality and comfort our guests expect.Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!Warmest Regards,Alice P.Case ManagerIHG Hotels & Resorts Service

  Read more

• User:I792GUians

  Trip type: Couples

  Basic hotel comes at a price

  22 Nov 2024

  Basic 3-star hotel with the brand assurance of IHG. Prices reflect that brand power rather than the quality of the accommodation and facilities on offer.Big clean room with no natural light. Small, obscured window into inner "tunnel". Shower just fine, separate toilet. TV, safe and filter coffee machine.Not a room you'd wish to spend much time in.Breakfast as basic as you'd expect a "free" breakfast to be.Staff friendly IHG Service, Owner at Holiday Inn Express Mexico Basilica By IHG, responded to this review Hi I792GUians,Thank you for staying at our Holiday Inn Express Mexico Basilica and sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.While I am glad you were satisfied with the service received and found our hotel in a great spot, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I hope you will consider staying with us again should your travels bring you back to the area.All the best,Glaiza G.Case ManagerIHG Hotels & Resorts Service

  Read more

• User:617_mery

  Trip type: Couples

  An affordable and basic hotel with large rooms

  02 Mar 2024

  We stayed at Holiday Inn Express Mexico Basilica for a night during a layover in Mexico City. The main reason that we chose the hotel was due to my IHG program. We found location good for its proximity to the airport with an Uber. The hotel was clean and good-value for an overnight stay. The room was big but it didn’t have any windows overlooking the street. The aircon was a bit noisy and we got sinus issues on this one night due to the dry weather of Mexico city and the aircondition. The staff was nice and they prepared packed breakfast since we were leaving at 5 am the next day. Here is a detailed evaluation of specifics:Welcome: We arrived around 7:30 p.m. directly from the airport. There was only 1 staff member to help with check-in and we waited her to finish other customer’s work while waiting for a review. She was nice and she offered packed breakfast when we told we are leaving at 5 a.m. My status on IHG program was acknowledged but the changes in IHG program made it clear that you don’t get much from Gold status anymore. The room: It was a clean and big room. However, the room was very hot when we entered and there were no windows in the room. It was pretty much a box. The shower was not very pressured but it was ok enough to have a nice shower. The aircon worked a bit noisy and there was a shaky noise coming from the walls even if the aircon was switched off. Dining: While breakfast was included with our stay, we were leaving at 5 a.m. and we couldn’t use their breakfast services.Overall: A simple, good-value hotel. The proximity to the Mexico City Airport is great since you can get here in 15 minutes on an Uber. Overall, met our expectations but it wasn’t a special stay. IHG Service, Owner at Holiday Inn Express Mexico Basilica By IHG, responded to this review Dear 617_mery, Thank you for selecting our Holiday Inn Express Mexico Basilica while visiting Mexico and for providing feedback about your experience. It's a pleasure having an IHG® One Rewards member. I am truly sorry you did not experience an exemplary stay due to the air conditioning and the temperature in the room. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad to know that the cleanliness of our room, the service of our staff, and the hotel's location were still appreciated. Please grant us the opportunity to prove ourselves again.Best Regards,Ben W.Case ManagerIHG Hotels and Resorts Service

  Read more