Holiday Inn Mexico Santa Fe

Recent Reviews: 25

• User:maverikbc

  Trip type: Solo travel

  The worst IHG property

  16 Jan 2022

  It's the worst IHG property that I've ever stayed. I'm a Spire Elite, it was never recognized throughout my 3 night stay, my room was upgraded only after I inquired.After having numerous issues I requested José at the reception to talk to a manager, but it didn't happen.I had a few issues, I list them in order of severity:1. I paid my points for 2 adults, but I was given only 1 breakfast, not 2.2. The heat in my first room was broken, so I had to move to another room, and I had to give up a free upgrade to a suite thanks to my Spire status. 3. Holiday Inn Express (HIE) nextdoor that I booked for is closed. About 2 weeks ago, some of my reservations were moved to this Holiday Inn (HI, without my authorization nor communication, so I had to rebook them to HIE. Even today, they continue to sell rooms at HIE, for different prices than HI.4. Towels in my rooms are worn out, unacceptable for HI brand (or any IHG brand for that matter). See photos.For the issue 1, I was given a partial 2nd breakfast as an exception for the first morning, but they will stick to their unwritten policy of 1 breakfast per person, regardless of 2nd person can or cannot consume breakfast. I paid points for 2 adults. They failed to show me this policy, and I can't find it on IHG website. In summary, if a couple stays, the wife takes her breakfast at 7, the husband takes his breakfast, they receive 2 breakfasts total. However, if wife takes 2 breakfasts, the husband doesn't take breakfast, then they're entitled only 1 breakfast. This policy doesn't make any sense, only as an excuse to save cost. I had to argue with the restaurant and the reception back and forth, it took more than half an hour. This wouldn't have been the issue at self-service HIE. I've started switching my business to Hilton, at their restaurants with table service, they provide 2 breakfasts without problems in the same condition.For issue 2, a technician told me the first night, the hot water pressure was low, but it was normal, just left me with a blanket. In the morning, despite setting the heat at 32C, it fell to 17C, so I requested to change rooms. (Photo) Apparently they didn't have heater strong enough to heat the bigger suites.For issue 4, I was offered to change towels. It's pathetic this hotel tries to cut costs everyway possible.I haven't been offered any satisfactory resolution nor compensation.As others mentioned, my phone constantly lost internet connection with WiFi in my room. I didn't bring this to their attention, because my tablet was able to keep good connection. As my phone had no issues at the restaurant and other WiFi, it seemed like they're set to reject some devices.The breakfast ran 7-12, it wasn't self-service buffet. You're entitled to one of combo items, not more than 2 as I previously mentioned, anything else is subject to extra charge. While the portion was good, nothing to write home about. The other reviewers commented its good location, but I strongly disagree. It's in the newly developed commercial area, there's no traditional and budget eateries in the area except they set up street food stalls during the day. Really sterile and boring, no soul. By night, it was a ghost town, nobody was walking around, only cars are passing by. The public transportation nearby was confusing and chaotic. Hotels in Santa Fe charge less points to stay, but for a tourist like myself, the saving wasn't worth the inconvenience.

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• User:205miguelp

  Trip type: Family

  Bad costumer service

  27 Nov 2018

  I had a bad experience during my stay. The front desk and restaurant didn't communicate with each other and ended up charging me for two breakfasts instead of one. Apparently they couldn't charge it to the room, so I had to pay in cash and then it was charged to the room.

• User:Dreamingtita

  Trip type: Business

  One night for business

  16 Sept 2018

  We had some meetings at the Santa Fe area, so we needed a well located hotel to spend the night.The hotel looked clean, the service was good.They have a gym area, that i sugested to include some yoga carpets.The restaurant for the breakfast is good enough, as the food for a normal buffete in this kinda of chains hotels.I disagree that they charged you extra for the parking lot, why don't they just include it on the rate? For me it is kinda cheap for this kinda hotels.At room i found the places where are located the electric power contacts not practical.

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• User:MEXUS

  Trip type: Business

  What you expect

  19 Apr 2018

  This is all you expect for a Holiday Inn. I like the security just to get into elevators. For people that Santa Fe location makes sense, this is a sensible choice. Internet speed was adequate. Many restarts nearby

• User:corrysp

  Trip type: Family

  Average facilities and service, awful parking

  02 Apr 2018

  Overall average rated hotel. More for business visitors and not family focused. Both valet parking and self parking is a painful experience, slow and rough, despite having a parking facility in the first few floors. Staff is warm and serviceable but not outstanding. The restaurant is featuring a nice Mexican traditional style with good service but lacks of ambience. I would judge it ideal for short business stays with far better options within the Santa Fe area to chose from. A one time hotel for us.

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