Hotel Fontan Reforma

Recent Reviews: 2376

• User:Ramona P

  Trip type: Couples

  Perfect getaway.

  11 May 2026

  Excellent customer service. Everyone is very helpful and friendly. Rooms are spacious and bed is soft. Slept like a baby. My husband and I were here for 8 day’s. Hotel is located near Alameda park. There’s a lot you can do and visit within walking distance including el Zocalo. Highly recommended. Gestor de Experiencia, Guest Services / Front Office at Hotel Fontan Reforma, responded to this review Dear guest, thank you very much for taking the time to share your wonderful experience. We are delighted to hear that you and your husband enjoyed your stay with us for eight days. It is gratifying to know that our customer service met your expectations and that our spacious rooms and comfortable beds contributed to a restful night's sleep. We appreciate your kind words regarding our location, which indeed offers many attractions within walking distance. Your recommendation means a lot to us, and we look forward to welcoming you back for another perfect getaway in the future.

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• User:Blanca C

  Trip type: Family

  Best Dinning experience en CDMX

  10 May 2026

  Service with excellence, all the staff were attentive, helpful and friendly Gestor de Experiencia, Guest Services / Front Office at Hotel Fontan Reforma, responded to this review Dear guest, thank you very much for sharing your wonderful experience with us. We are delighted to hear that you found our service to be excellent and that our staff made a positive impression with their attentiveness, helpfulness, and friendliness. Your kind words are truly appreciated and will be shared with the entire team, as they strive to provide exceptional service to all our guests. We look forward to welcoming you back in the future for another memorable dining experience in Mexico City.

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• User:Lila S

  Trip type: Solo travel

  Ver Shady Place! Do Not Book This Place

  13 Feb 2026

  Do not book this place unless you don’t care about throwing your money away. I originally reserved through Booking.com and checked in from Feb 11 to the 14th. I was feeling sick so I changed my flight to return home to USA on the 12th. No one wants to be sick in a foreign country! I called the front desk to ask for a refund for unused nights. The hotel said it should be fine but that I would have to contact Booking.com. Called, got hung up on several times, finally spoke to an agent who said she would email the hotel and that I should check with the manager in the morning. The manager was late to work, but I waited. When he arrived late, he said that Booking.com was lying and that no email was received. The manager’s name is Miguel Carras. He also said the refund was decision of Booking and not the hotel. He said, that he’s seen this many times before where Booking.com lied to customers and told them they would send and email to the hotel, but never do. The customer service agent at Booking.com also lied and said she could not get a hold of anyone at the hotel. While on the line with her, I used the hotel phone to call reception and they picked up right away. When I put Booking.com on speaker to speak to the hotel agent, Booking.com hung up.I took my flight back to USA in the 12th, but the hotel refused to check me out or give me an invoice until the duration of my stay was over (the 14th). It seems that between Booking.com and the hotel, there is a big scam going on.My refund request has not been honored for unused nights (Thursday, February 12th and Friday, February 13th). So probably someone was staying in that room on my dime. They are running a big scam. The hotel is subpar and has terrible customer service. The accommodations were low budget. So you have a low budget hotel for premium price. When I asked for a corporate manager they wrote down a fake email address and gave it to me. The email was returned undeliverable.I’m beyond disgusted and disappointed with all of you! It wasn’t very clean. The staff was not friend. Very shady, unethical and unprofessional. Gestor de Experiencia, Guest Services / Front Office at Hotel Fontan Reforma, responded to this review Dear guest, thank you for taking the time to shareyour experience. We sincerely apologize for the inconveniences you encountered during your stay. You feedback regarding the service and communication issues is concerning, and we take such matters vey seriously. We are committed to improving our guest experience and will address your comments withour team to ensure better service in the future. Regarding your refund request, we encourage you toreach out to our customer service team directly for assistance. We appreciate your understanding an hope to have the opportunity to restore your faith in our services.

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• User:William T

  Trip type: Solo travel

  Decent value, great location

  10 Nov 2025

  Clean, safe, great location, decent value. I had a King room on a high floor. The view was of a wall, but it was quiet, probably more than if it had been street facing. Bathroom was worn - tub flaking - but clean. No mini fridge in the room, but there was a purified water station to fill bottles steps away from the door. There's an in-room safe.I didn't prepay for breakfast, but I tried it once, it seemed fine but the cost was quite high if you don't prepay, 330 pesos. There is very good in-room coffee for free however. I visited the lobby coffee shop once for a pastry, it was under 100 pesos but stale. I tried to visit the rooftop once at 18:15 and it was closed until 19:00, so I didn't bother.The location is the star here. The Alameda is incredibly lively! Easy walk to so much (including great restaurants). Next to metro and metrobus. Staff at desk was helpful, polite, and spoke english. Room was cleaned nicely every day. Gestor de Experiencia, Guest Services / Front Office at Hotel Fontan Reforma, responded to this review Dear guest, thank you for taking the time to share your experience. We are pleased to hear that you found our location convenient and enjoyed the cleanliness and safety of your room. Your feedback regarding the bathroom and breakfast pricing is invaluable, and we will certainly take it into consideration as we strive to enhance our services. We appreciate your kind words about our staff, and we are glad they were able to assist you during your stay. We hope to have the opportunity to welcome you back in the future, where we aim to provide an even better experience.

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• User:nicolamJ1192DC

  Trip type: Family

  Will be back !!

  31 Oct 2025

  Very nice hotel clean and staff were friendly . Taxi called by porters ripped me off though . Breakfast was lovely , coffee in room was brilliant. The outside lounge / bar was my perfect place to relax Gestor de Experiencia, Guest Services / Front Office at Hotel Fontan Reforma, responded to this review Dear, thank you very much for your wonderful review. We are delighted to hear that you found our hotel clean and our staff friendly. It is also great to know that you enjoyed our lovely breakfast and appreciated the coffee in your room. We are pleased that the outside lounge and bar provided you with the perfect place to relax. Your feedback is invaluable to us, and we look forward to welcoming you back for another enjoyable stay in the future.

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