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Hyatt Regency Mexico City

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Hyatt Regency Mexico City

locationCentro, Mexico City

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About Hyatt Regency Mexico CityAbout Hyatt Regency Mexico City

Location

This city and business hotel lies just a few minutes from the city's main tourist attractions, and only 6 blocks from the Museum of Anthropology. The majestic 1000-year-old Forest of Chapultepec can be found in front of the hotel; it is considered to be the guardian of local culture and the lungs of Mexico City. Polanco, the city's most important commercial and financial area is also close to the hotel. Mexico City International Airport is 25 km away, or a 45-minute journey.

Facility

18 suites, 421 single rooms and 738 double rooms are located on 38 storeys and can be reached by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a cloakroom, baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a TV, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A terrace with sun loungers and parasols is available. The hot tub in the pool area promises pure relaxation. The hotel offers an extensive outdoor sport and leisure programme, which includes cycling/mountain biking and crazy golf. For a fee, guests can also enjoy tennis and golf. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments, hydrotherapy treatments and a solarium. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a café and a bar. At breakfast and lunch, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Hyatt Regency Mexico City Amenities at Hyatt Regency Mexico City

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

    • -

      Lifts

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      Medical Assistance

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      Pets

    • -

      Restaurant(s)

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      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2543

Very Good

823

Average

213

Poor

94

Terrible

94

Recent Reviews: 3767

  • User:victor1970

    Trip type:

    Excellent

    rating07 Jun 2026

    Excellent in everything. The hotel served beyond expectations. I recommend everyone to book. The room cleanliness, food & service were touch of class

  • User:Maria Jose V

    Trip type:

    Wonderful stay made extra special by the people

    rating02 Jun 2026

    **Wonderful stay with exceptional service**We had a wonderful stay, but the team is what truly made the experience stand out.Fernanda and Mariana at check-in were so friendly, welcoming, and helpful with all of our questions. They made our arrival feel easy and warm, and we especially appreciated how sweet they were with our baby.Obed in the lounge was AMAZING. Truly some of the best customer service I have experienced in a hotel lounge. He was kind, attentive, quick to anticipate our needs, and made every interaction feel personal. Alfredo was also fantastic and made sure we had great beverages and full glasses throughout our visit.My only feedback would be around the in-room amenities. The refrigerated beverages for purchase were more cool than cold, and a few of the personal care items, like the razor, toothbrush, and cotton pads, could be improved.That said, we really appreciated the thoughtful details for our child, especially the crib setup and children’s bath products. Overall, we felt genuinely cared for and would happily come back.

  • User:Andybars989

    Trip type:

    Great family trip

    rating02 Jun 2026

    Great hotel in a beautiful part of town. Staff gave our children teddy bears upon arrival. They were very helpful in getting our room requests fulfilled. The club lounge was a great benefit, especially with 2 small children. Thank you!

  • User:Raul P

    Trip type: Business

    My Go-to spot while in CDMX

    rating31 May 2026

    I have been returning to this hotel for the past four years, and it never disappoints. Throughout my visits for both business and leisure, I have stayed in everything from the standard king rooms to the presidential suite. The staff members are consistently warm and welcoming, the dining options are reliable, and the cleanliness routinely surpasses expectations. Located in one of the safest areas in Mexico, the hotel sits right in the heart of the Polanco neighborhood, which offers an incredible mix of history, world-class gastronomy, and exceptional mixology. Highly recommended!

  • User:wendy305_11

    Trip type:

    Hotel center located in Ciudad de Mexico

    rating24 May 2026

    Great hotel location, perfect staff, super clean and luxury.

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