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About Intercontinental Presidente Mexico City
Centrally located in the Polano district of the city, this luxury hotel lies within easy walking distance of famous Chapultepec Park, various shopping and entertainment venues as well as museums. The nearest airport is about 21 km from the hotel.
630 rooms and 30 suites are located on 42 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. Children can enjoy the playground. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.
Rooms are equipped with air conditioning and central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A turndown service offers guests additional comfort. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.
The indoor and outdoor pools are ideal for exercise as well as relaxation. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.
Various dining options are available, including a café and a bar. Delicious specialities await guests in 6 non-smoking, air-conditioned restaurants. Half board is offered as a catering option. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including diet meals, are also available. The hotel also offers special catering options.
The hotel accepts the following credit cards: American Express, VISA and MasterCard.
Amenities at Intercontinental Presidente Mexico City
Facilities
Air conditioning
Bar(s)
Bicycle Cellar
Bicycle Hire
Café
Car Park
Conference Room
Currency Exchange
Disability-friendly
Garage
Hairdresser
Hotel Safe
Kids Club
Laundry Facilities
Laundry Service
Lifts
Pets
Playground
Restaurant(s)
Restaurant(s) with non-smoking area
Room Service
Shops
Wifi
Hygiene
Contactless payment
Enhanced cleaning programme
Hand sanitiser
Health checks on staff
Housekeeping only upon request
Hygiene training for staff
Mandatory mask-wearing
No high-touch furnishings
No high-touch furnishings in public areas
Packaged meals
Protective equipment for employees
Protective equipment for guests
Protective hygiene screens
Protective masks for guests
Sanitiser dispenser
Social distancing regulations
Time interval between room bookings
Use of commercially available disinfectants
Meals
Breakfast Buffet
Half Board
Special Diet
Special Offers
Sport/Entertainment
Aerobics
Children's Entertainment
Cycling/Mountain Biking
Golf
Gym
Indoor Pool
Jacuzzi
Massage
Number of Pools
Outdoor Pool(s)
Sauna
Steam bath
Tennis
Location
Around this property:
Public Transport
100 m
Golf Course
4 km
Beach
400 km
User Rating & Reviews
Excellent
1143
Very Good
573
Average
235
Poor
98
Terrible
68
Recent Reviews: 2117
User:722eliec
Trip type:
Worst customer service and hospitality in a very long time for a “”5 stars” hotel
17 Nov 2025
User:DToronto2014
Trip type:
Need new management.
09 Nov 2025
User:Fernando P
Trip type:
Realizan cobros indebidos y duplicados a sus clientes y no devuelven el dinero
06 Nov 2025
User:Jon Q
Trip type:
AWFUL!!!
02 Nov 2025
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