Krystal Grand Suites Insurgentes

Name: Krystal Grand Suites Insurgentes
Address: Insurgentes Sur #1991, Mexico City, mexico
Telephone: +44-204-505-9777
Rating: 4.6

Centro, Mexico City, Mexico

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About Krystal Grand Suites Insurgentes

location

This hotel warmly welcomes guests in Mexico City.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning ensures that rooms maintain just the right temperature. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. The kitchenette comes with a refrigerator and a microwave. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and include a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

meals

Dining facilities include a restaurant, a café and a bar. Breakfast and lunch are served every day. Staff are also happy to provide children's meals.

Amenities at Krystal Grand Suites Insurgentes

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Garage
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  Pets
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Parking
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  Wifi
Business Center and Conferences
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  Business Center
General Services
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  Concierge
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  Luggage storage
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Payment
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  ATM
Room Facilities
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  Room service
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  Toiletries
Security
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  Security Guard
Transfers
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  Airport Transfers

Location

Around this property:

Airport

19000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

526

Very Good

Average

Poor

Terrible

Recent Reviews: 672

User:viseth07
Trip type: Couples
My second grat lodging
12 May 2026
I can honestly say it was very nice and good experience staying at this hotel for the second time. Calm over all to have nice dreams . Clean, good internet signal and C/A. Claudia Ibarrola , Atención al cliente/recepción at Krystal Grand Suites Insurgentes, responded to this review Hello: Tnank so much you for your assesmentWe are glad to know that you enjoyed your stay.We hope to see you again soon in Krystal Grand Suites InsurgentesClaudia Ibarrola P.Guest Service
User:AviS_12
Trip type: Business
Nice hotel with a number of small flaws
05 Mar 2026
The hotel is nice overall, with quite spacious rooms. The beds are comfortable as well and the staff are friendly. There's a water carafe in the lobby as well as nice seating. The hotel restaurant (above the lobby) has good food, if a bit pricey. Some issues that could use improvement: 1) There are a ton of scratches (not small ones) on the floor. The flooring material is obviously easily scratched by moving the heavy furniture.2) The hotel is on a busy street and, though the windows are pretty good, some road noise can still be heard. The window in my shower was closed, but not tightly (screws needed to be tightened) so that also could have helped. 3) When I arrived, there was no fridge in the place where it should have been. On the upside, when I told the front desk, someone brought one within 10 minutes.4) The beds have only the comforter, and no top sheets or lighter blankets. I had to ask twice before I finally had a sheet sent to my room.5) The HVAC control in the rooms is dysfunctional. You set it for a temperature, but it only stops at that temperature if the fan is on auto. When I had it on low and set it for 21 C at night, I woke in the middle of the night and it was 18 C. This should be an easy fix, or at least should be communicated to guests. 6) The rooms also get incredibly hot during the day. I came back in the evening and it was 30.5 C in my room, I guess because of the sun on the windows during the day. It was just remarkable given that it wasn't nearly that hot outside. The a/c did cool it down fairly quickly though, once turned on.7) The desk chair wasn't in great shape (see photo) Claudia Ibarrola , Atención al cliente/recepción at Krystal Grand Suites Insurgentes, responded to this review Tnank so much you for your assesmentWe are glad to know that you enjoyed your stay.We hope to see you again soon in Krystal Grand Suites Insurgentes
User:Go578251
Trip type: Business
Horrible staff
02 Mar 2026
Horrible staff. Receptionist Isabel and manager Claudia are rude and incompetent. They are uneducated in the rules that apply support animals and refused repeatedly to give me the keys to my room after paying, delaying my check-in and creating a rather unwelcoming experience. Claudia Ibarrola , Atención al cliente/recepción at Krystal Grand Suites Insurgentes, responded to this review Dear Miss RiosWe're very sorry that you're still upset regarding your pet's stay, despite not being charged by it. Like we tried to explain to you on your check-in, you failed to provide us with the correct documentation of your pet as a support animal, and the letter you provided wasn't properly dated nor properly redacted by any standard. Yes, we are indeed a pet friendly hotel, and by being one, we have a set of rules owners must follow when entering the property, rules we explained at your arrival such as signing the liability waiver and paying the guarantee deposit in case of any misfortune during the stay.Respect goes both ways Miss Rios, and yesterday when we were explaining the rules to follow during the stay, you began throwing right at us the documents needed, and like we told you Miss Rios, these must be signed in order to access the room, We were only doing our job and you were very rude,Claudia Ibarrola P.Guest Service
User:rialsaan
Trip type: Family
Highly recommended Hotel to stay. Beautiful and safe Area.
26 Dec 2025
HIGHLY RECOMMENDED PLACE TO STAY WHILE VISITING MEXICO.First of all:THANK YOU MS. CLAUDIA IBARROLA, MIGUEL GARCIA and Hotel Staff for going above and beyond by getting my BEATS STUDIO PRO headphones returned to me.I left behind my headphones, contacted the hotel the next day after my trip ended and Housekeeping staff had already turned in the headphones to management. EXCELLENT STAFF INTEGRITY.I coordinated with Mr. Garcia and Ms. Ibarrola to get them back. INCREDIBLE and PROFESSIONAL Customer Service.------------------------------------A LITTLE PERSONAL REVIEW OF THE HOTEL AND LOCATION:This hotel has an excellent staff, dedicated to service and customer security.I reserved the Master Suite and the room is incredibly beautiful with a "million dollar view".The room is surrounded by glass which allows you to appreciate the west side of Mexico City.If you are able to spend a little extra, get the Master Suite.I was able to enjoy one evening a glass of wine with music watching the sun set on the west side from my room.The place is located in a very safe and beautiful part of Mexico.I walked to and from my relatives home which is close to the hotel late at night and it is completely safe, but still keep aware of your surroundings.I would love to return to Mexico again making this hotel my preferred place to stay.Thanks again Ms. Ibarrola and Mr. Garcia for your prompt response and hope to meet you one day if I return to Mexico City.
User:Ivan Dario G
Trip type: Business
Bad experience
29 Nov 2025
I had a terrible experience. When I went to the front desk, I was told I had to pay much more than the amount I had originally booked. I made a complaint, but I never received any response. Claudia Ibarrola , Atención al cliente/recepción at Krystal Grand Suites Insurgentes, responded to this review We are very sorry that your stay with us was not to your complete satisfaction.Your comments are very important to us. If we can support you on your next visit to make everything more pleasant, we will gladly be at your service by emailing guestservice.kgs@krystal-hotels.comWe hope to welcome you again soon and offer you an improved experience.Claudia Ibarrola P.Guest Service