NH Collection Mexico City Reforma

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NH Collection Mexico City Reforma

Name: NH Collection Mexico City Reforma
Address: Liverpool No 155, Mexico City, mexico
Telephone: +44-204-505-9777
Rating: 4.2

Centro, Mexico City, Mexico

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About NH Collection Mexico City Reforma

location

This hotel is situated within the most important shopping, tourist and financial area of Mexico City. Numerous shopping and entertainment facilities can be reached in only a few minutes walk, as can the Independence Monument and the National Anthropology and History Museum. A bus stop may be found only 50 m from the hotel.

facility

12 junior suites, 22 suites, 142 single rooms and 125 double rooms are located on 17 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. Rooms have a double bed or a king-size bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

Going for a swim at the pool complex, which includes indoor and outdoor areas, is a great way to relax. Sun loungers are ready and waiting on the terrace. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including a gym, a spa and massage treatments.

meals

Various dining options are available, including a restaurant, a breakfast room, a café and a bar. Bed and breakfast is offered as a catering option. A continental breakfast buffet guarantees a great start to the day. At lunch, guests can choose between a buffet, à la carte and a set menu. Dinner options include à la carte and a set menu. Special meals, including diet meals, are also available. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at NH Collection Mexico City Reforma

Facilities
- -
  Laundry Facilities
- -
  Parking
Business Center and Conferences
- -
  Banquet
- -
  Business Center
General Services
- -
  Concierge
- -
  Luggage storage
Hygiene
- -
  Gym/ Fitness centre
Meals
- -
  Bar
- -
  Restaurant
Payment
- -
  ATM

Location

Around this property:

Underground/Over ground Station

100 m

Restaurants

100 m

Nightclub

100 m

Shopping opportunities

100 m

Public Transport

100 m

Bars / Pubs

100 m

Golf Course

3000 m

City Centre

6000 m

Tourist Centre

6000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1063

Very Good

384

Average

174

Poor

Terrible

112

Recent Reviews: 1822

User:Susan C
Trip type: Family
Perfect hotel. Perfect location.
12 Aug 2026
Loved this hotel. The staff are so friendly & warm. Especially Eric who we chatted to daily about the football. Even thou we had come to see family (we moved onto another hotel 4 days later - 2 hrs drive away; for our son’s wedding); we wore our England shirts to watch the football…..sadly we lost lol. Our 2 rooms were spotlessly clean & the maids did a fantastic job every day. We ate here once for lunch…..lovely and the breakfast every morning had so much selection and was to die for. Shoutout to ERIC…we loved you. Gabriel Benavides, Otros at NH Collection Mexico City Reforma, responded to this review Dear E2434BZsusanc Thank you very much for taking the time to share your feedback. We are delighted to know that you were pleased with the service provided by our staff and that both of your rooms met your expectations in terms of cleanliness and comfort. It was our pleasure to assist you, and we sincerely hope to have the opportunity to welcome you back in the future.Sincerely Ilse Vasquez Guest Relations
User:markrewerts
Trip type: Solo travel
Always a Nice Stay
03 Aug 2026
I’ve been staying here for 8 years. The hotel staff is always friendly and welcoming, remember my name which is really nice. Rooms are nice, comfortable, good size. Great breakfast! Central location too. My only critique are the coffee makers. Same ones for 8 years! They sound like a plane taking off, and it takes sometimes pressing the button 6 times to get a full cup of coffee (cups are small to begin with) on more than 1 occasion I’ve had to have a machine switched out because it didn’t work. Please! It’s time to replace those antique machines! Gabriel Benavides, Otros at NH Collection Mexico City Reforma, responded to this review Dear Mr. MarkrewertsThank you for your continued loyalty over the past eight years. We are delighted to know our team’s warm welcome, comfortable rooms, central location, and breakfast have consistently met your expectations.We are sorry to learn that the in-room coffee makers did not enhance your stay. Our ideal experience is one where every amenity contributes to a seamless and relaxing visit, and we appreciate you sharing this perspective.Your feedback is valuable and encourages our commitment to provide thoughtful comforts and attentive service. We look forward to welcoming you again and ensuring your next stay is even more enjoyable.Sincerely Ilse VázquezGuest Relation
User:Paulo F
Trip type: Business
Missing Cash from Hotel Safe - Request for Investigation
14 Jul 2026
During my stay, I kept cash inside the in-room safe. After returning to Brazil and completing a full reconciliation of the cash I had stored in different locations, I identified a discrepancy of USD 1,000. The safe showed no signs of tampering. I immediately contacted the hotel and requested a formal investigation, including verification of safe access records, room access logs, and any available security information. I hope the hotel handles this matter seriously and transparently. I will update this review once the investigation is concluded.I would like to place on record that I sent an email to hotel management to resolve the matter discreetly, but received no response.Guest: Paulo Henrique FuStay: June 30 - July 3, 2026, room number 815.Reservation (Booking): 14522656944420308790
User:Miavenda
Trip type: Business
Great place to host corporate events
07 Jul 2026
The location is very good but the service is the best the team is always fully committed to help during my event in this hotel many thanks Hugo for always helping me to host the best events and to the team including Pedro and Maco Antonio for your excellent service Gabriel Benavides, Otros at NH Collection Mexico City Reforma, responded to this review Dear Ms. MiavendaThank you for sharing your feedback and for choosing our hotel for your event. We are delighted to know the location suited your needs and that our team’s dedication made a positive difference.Your recognition of our colleagues, including Hugo, Pedro, and Maco Antonio, is truly appreciated. Delivering attentive, committed service is central to our values, and it is wonderful to know this was reflected throughout your experience.We look forward to the pleasure of hosting your future events and welcoming you back.Best regards,Ilse VázquezGuest RelationNH Collection Mexico City Reforma
User:myxz
Trip type: Couples
Convenient location, lacks training on hospitality
18 Jun 2026
Location: 4.5Check-in: 5 courteous and professional. Room: 4 (Suite with Terrace) it’s spacious but bit tired, you see the wear on the furniture.The living room area is spacious if rather sparsely furnished for the size of the space left something to be desired. Hospitality/service & Housekeeping (1): it was poor considering we booked for 2 ppl,there was only 1 set of toiletries (toothbrush, hairbrush, shower cap), 1 bathrobe, 1 pair of slippers, one courtesy drink voucher, 1complimentary bottle of water, 1 poncho (great idea since it showers often in this season but how are we supposed to share a poncho? ) we called right away and asked for a second set of robe/slippers. The front desk lady on 6/18 afternoon/evening was completely useless We had left the room and came back several hours later and nothing had been delivered. We called again and they just brought extra towels so we explained again. Finally a 2nd set of robe and slippers was delivered. this is NOT the level of service and lack of attention to detail at a 4 star hotel not to mention for one of the highest priced rooms in the hotel??It was World Cup season and we wanted to watch the game on TV ( as the gentleman at check-in had told us which channel we can watch. But we forgot the channel he mentioned and after trying several channels we called the desk and the same unhelpful lady answered and said you can’t watch it in the room. It’s only available on the 1st floor(restaurant). We eventually figured out we could watch it on channel 5. So she was clueless if not lazy- she didn’t even try to find out.It was also my husband’s big 60 birthday and I had inquired in writing via booking.com’s portal a they completely ignored my question on recommendations for a restaurant in the area.We had a pleasant check-in experience but all the subsequent experiences with poor hospitality service was disappointing. We’ve stayed in a number of NH Collections hotels internationally. This was probably the worst in terms of service/attention by the staff.