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Novotel Mexico City Santa Fe

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Novotel Mexico City Santa Fe

locationSanta Fe, Mexico City

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About Novotel Mexico City Santa FeAbout Novotel Mexico City Santa Fe

Location

This hotel is located in Santa Fe, the shopping quarter of Mexico. The congress centre is only around 5 minutes from the hotel. The international airport is around 40 minutes away. Countless restaurants, bars and further entertainment opportunities are located in the immediate vicinity.

Facility

The hotel has 94 single rooms and 54 double rooms, which are located on 8 storeys and are reachable by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas. Sun loungers and parasols are available on the sun terrace. There are many ways to relax or stay active at the hotel, including a gym, a sauna and massage treatments. A dance club offers fun and entertainment.

Meals

The dining area includes a restaurant with air conditioning and a bar. Bed and breakfast can be booked. A continental breakfast buffet guarantees a great start to the day. For lunch and dinner, guests can order à la carte. Special meals, including diet meals, are also available. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, JCB and MasterCard.

Amenities at Novotel Mexico City Santa Fe Amenities at Novotel Mexico City Santa Fe

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Playground

    • -

      Restaurant(s)

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      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Sanitiser dispenser

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Indoor Pool

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

Nightclub

100 m

Public Transport

200 m

Tourist Centre

2 km

Golf Course

10 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

133

Very Good

113

Average

75

Poor

26

Terrible

27

Recent Reviews: 374

  • User:Inspire63406368959

    Trip type: Business

    Superb

    rating23 Mar 2026

    Super efficient and friendly staff, amazing

  • User:Jay T

    Trip type: Business

    Exceptional Service by Staff!!

    rating07 Mar 2026

    I stayed at the Novotel Mexico City last week, was there for 5 days for an internal company meetings that was being hosted there. I have quite a bit of restrictions due to my vegetarian diet, and I would like to thank wholeheartedly Antonio G., who went above and beyond to really make sure I was well taken care of. During lunch one day, although there was salad for me, he went above and beyond to see if the chef could start the Pizza oven and make me a pizza. It was highly appreciated. Another day, he had a custom pasta made for me. This level of service is what makes me want to come back here each time I come to mexico city. I know I will be taken care of. Also, in the morning a wonderful gentleman by the name of Manu, took great care of me and ensured I had my coffee, and some food, before the restaurant officially opened due to my flight. I do not ask for special service, but it is great when team members like Antonio and Manu make it so much easier for the guest to be comfortable. Many thanks!!

  • User:Enrique G

    Trip type: Business

    Great hotel in Santa Fe

    rating16 Nov 2025

    This is the location I stay many times for business trips to Mexico. Great hotel, clean, with good service. The rooms are spacious and comfortable.They rebuilt their gym. It is small but nice. No bathroom there, which is a downside. There is an open swimming pool, I did not try it.In summary, a great hotel for your business trips.

  • User:virginian608

    Trip type: Family

    Only if you mean to be in Santa Fe...

    rating19 Oct 2025

    This hotel lacks nothing. However, if you are in CDMX for the typical sites, the museums, the important landmarks, do not stay here. You will spend hours going back and forth to the hotel. This is a hotel for you if your conference or other work assignment are close. Mexico City traffic is so poorly organized, and there are so many commuters, that every trip into the central city takes too much time. In case you are here because you are doing business in Santa Fe, well, you cannot beat the hospitality. The breakfasts are especially well thought out, and the dining facility is nearly adequate. Josefina in the breakfast room is cheerful and competent, and works hard to make your breakfast pleasant. The room cleaners are exceptional. The shower is one-of-a-kind.

  • User:Uira O

    Trip type: Business

    Good place to stay in CDMX Santa Fe

    rating18 Sept 2025

    Good and long stay of 17d.The attendance of all the staff was very good, special thanks to Mr Manuel and Ms Luviana.It's my 3rd time at this hotel, and always good breakfast and pleasure stay. Elena Onofre, Guest Services / Front Office at Novotel Mexico City Santa Fe, responded to this review Dear Guest,Thank you very much for sharing your experience with us. We are truly delighted to know that you enjoyed a pleasant and extended stay at our hotel in Santa Fe, Mexico City.It is an honor to welcome you for the third time, and we are pleased to hear that both our breakfast and service have consistently met your expectations. We especially appreciate your kind recognition of Mr. Manuel and Ms. Luviana; we will gladly pass along your thoughtful words to them.Our team is committed to providing warm and professional service, and feedback like yours motivates us to continue improving every day.We look forward to the privilege of welcoming you back again soon.Warm regards,Novotel Mexico City Santa FeGreen Key Certified Hotel

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