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Homemexico

Stella Maris

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Stella Maris

locationCentro, Mexico City

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About Stella MarisAbout Stella Maris

Location

This hotel welcomes guests in Mexico City.

Facility

The hotel has a lift and features 114 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include room service, a laundry service and a coin-operated laundry.

Rooms

Rooms are equipped with central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. A telephone, a TV and WiFi (no extra charge) ensure optimal comfort. A hairdryer is provided in the bathrooms. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-accessible rooms can also be booked. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

Meals

The hotel includes a restaurant and a bar. A delicious breakfast provides energy for the rest of the day.

Payment

The following credit cards are accepted: American Express, VISA, JCB and MasterCard.

Amenities at Stella Maris Amenities at Stella Maris

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Gym

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

48

Very Good

61

Average

34

Poor

5

Terrible

11

Recent Reviews: 159

  • User:maryam m

    Trip type: Friends getaway

    Don't !!!!

    rating14 Nov 2024

    We got a room for two people, the room was very small so there was no place for luggage. Soap and water were not replaced on a daily basis, and when we called to get water, they asked for an addititional fee. The bed sheet was too worn . It was not at the level of a four-star hotel.

  • User:Rajeshree M

    Trip type: Couples

    Good location and nice hotel

    rating04 Nov 2022

    Comfortable and clean, only issue was shower wasnt powerful and hot water was temperamental.Staff were polite.10-15minute walk to nearest Metro lineSunday market was a bonus, literally outside the hotel.Local convenience shops closeby

  • User:chungwah c

    Trip type: Family

    Where i usually stay when in Mexico City.

    rating19 Apr 2019

    i saw the other reviews and was somewhat bewildered, i love this hotel, it is close to the center of the city without being too close and the streets in the surrounding blocks were safe for walking at night. Lots of good and street food options. They have the Tianguis right outside twice, which is like a real market with great food throughout. i want to add that i am a gringo traveling with my Mexican family, and also that we have never been molested by anyone in the city.

  • User:Tammy_and_Brent

    Trip type: Solo travel

    utterly unimpressive

    rating25 Feb 2019

    My husband was on a solo trip to Mexico City. He's not particularly fussy about hotels. This is what he said "The hotel is utterly unimpressive. Saggy floors in the corridors. Musty smell. Tiny room. Stained wrinkled carpets. But the bed is very firm, it's quiet, and there are no serious problems."

  • User:aliciahily

    Trip type: Couples

    Most horrible hotel experience overall, even with staff

    rating08 Jul 2018

    As we were arriving to the Hotel Stella Maris the Uber driver said that this was NOT a good street (Sullivan 69) because it was full of prostitutes and suggested not to go for a walk around there. I thought he was exaggerating but unfortunately he wasn't. We checked in and payed in full for 6 nights. At night time I got bit by bedbugs and one of my fingers got swollen. Too bad I didn't take pictures of it otherwise it would have been easier to get a refund with such evidence. I went to talk to someone at the Front Desk at 1am and explained the situation and he said it was okay that they would only charged me one night for which I agreed. The next morning my husband turned in the key and we left the hotel. I called a couple of days later because I hadn't receive a refund and they said they couldn't give me a refund because I didn't ask for it when I first left. I guess they thought I was going to pay for all 6 nights to reward their HORRIBLE SERVICE. I am still trying to get a refund and I hope I do. Overall, rooms are really outdated, beds have bedbugs (at least the one in 404) the restroom seemed to be very clean. Elevators are old and not well taken cared of; they are also carpeted. Please be advice that you need to jump in as soon as possible because it may crush you on your way in. The Lobby and the Restaurant are probably the nicest/clean things the hotel has. Manager Eduardo was extremely rude and uncooperative about giving me a fair refund for my one night stay. He lacks customer skills and should be sent to training. Brenda was also very unprofessional and not helpful in the sense of providing me with names of the people I needed to talk to about getting a refund.

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