CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham

Name: CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham
Address: Boulevard Aeropuerto 4001, Monterrey, mexico
Telephone: +44-204-505-9777
Rating: 3.7

Aeropuerto, Monterrey, Mexico

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About CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham

location

This hotel is located in Monterrey.

facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a drinks machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Other services include a 24-hour security service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. Bathrooms are equipped with a shower and a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including golf, a gym and aerobics.

meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. In addition, special catering options and picnics are available.

Amenities at CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham

Facilities
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  Air conditioning
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  Lobby
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Wifi
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Picnic area
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  Reception
General Services
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Barbeque
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  Cafe
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Hairdryer
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  Fridge
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
Transfers
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  Airport Transfers

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 76

User:judithaI6663DF
Trip type: Business
Hm. Expected more.
11 Mar 2026
Mixed review. Friendly restaurant staff. Pool area was nice. No hot water daily unless you shower around 10 pm. Cool showers otherwise.Barely any towels provided in the room. The two bath towels (no hand towels, face cloths, or bath mats), are taken at 0900 daily and if you are lucky, they are returned by 4pm. but most days they weren't. Kleenex not replenished. Front desk staff mostly rude and indifferent. Breakfast buffet is really inedible. Dinner is okay..... For the 5 days I was here, there was no red wine in the hotel for 4 of them. Pool area nice and the gentleman cleaning the pool works very hard :) The pool loungers are very uncomfortable, but you can use the other chairs if you need.A/C is noisy but it works. Room smells extremely musty. Room had issues on check in (no top door lock, safe didn't work) but these were attended to as soon as we called, so that was appreciated.
User:Manuel M
Trip type: Business
Good for the price.
01 Jul 2023
The goodThe rooms are nice and clean for the price. The shuttle to the airport is 24/7 every 30 mins.The bad.The only reason I am not giving a 5 star is because in my reservation through Expedia it said a King bed and instead they gave me a room with two matrimonial beds.
User:luisheli2022
Trip type: Business
It took 50 minutes to pick me up at the Airport Terminal. Terrible experience
18 Jun 2022
Once I was outside the terminal with my luggage I called the hotel to see if the pick up service was available. The lobby assistant told me that it was available and it will take 10 to 15 minutes to pick me up. After 30 minutes I called again, and the told me that they drove by and nobody was there, but the shuttle was on the way. After 40 minutes I called, and I was told that the shuttle was full at another terminal and it had to go the hotel first to unload passengers. After 50 minutes I called and they said it was out to pick me up. Finally arrived and it took 5 minutes to take me to the hotel. I told the front desk lady that it was a very bad service and if it was going to take an hour, they should have told me that instead of having me waiting. I could have taken a taxi or going for a coffee. Then the driver shuttle jump in the conversation and said it was my mistake by not calling just when the airplane landed (maybe he does not know that the hotel policy is to call when you are outside the terminal). I told him thank you for your comments and I continue talking to front desk lady stating that this is not the Wyndham quality service. Then the shuttle driver jumped into the conversation and said that I was being rude to the ladies and he was going to call to police to have me arrested for yelling in the front desk. I told him to go ahead and call the police. Finally, after being threatened by the shuttle driver employee that was controlled by other front desk ladies, I check in and went to my room. I did not sleep at all. The front desk ladies were very nice and apologize to me for the inconvenience. Worst experience ever.
User:Nayster01
Trip type: Family
Terrible experience that left us with food poisoning
16 Oct 2020
We stayed 1 night in this hotel on the 15th October with our 2 dogs, before flying the next day to Mexico City. The room itself was okay apart from the very uncomfortable hard pillows.we ordered room service due to having the dogs and not being able to take them to a restaurant. The food was cold, I had two bites of my cheese tacos with rice and it was disgusting. It smelt like must cows. We all left most of it. The next morning, we flew early and arrived to family in Mexico City for 6 days before relocating to Europe. That very afternoon, my husband and I started to get chills , stomach pain and could not be far from a toilet. My eldest son has not been able to stop vomiting.I was hospitalized for food poisoning 2 years ago and this feels exactly the same!!!!!!Now instead of enjoying 6 days with our family we are consulting Drs and in bed.I do not recommend this hotel to anyone, now it makes me question their Covid protocols too!
User:179elvisg
Trip type: Family
Very good hotel
18 Aug 2019
Very nice and confortable, the pool is great, also the rooms, and it's no expesive if you compare against another hotels with the same price but with different facilities, It's a very great option....