Chn Hotel Monterrey Norte, Trademark Collection By Wyndham

Recent Reviews: 123

• User:933miguelp

  Trip type: Solo travel

  Mediocre Place

  01 Dec 2019

  Very old hotel, it feels like Wyndham purchased a previous hotel building and just paint it over. The AC is big, bulky and noisy, feels. Internet is low like a turtle. Makes you feel like you’re in 1994. The room I was in was facing the road, very noisy. Pillows are probably the worst I’ve slept on. Breakfast was bland, better go outside and get some tacos. Staff is friendly but I wouldn’t stay here again or recommend it. LaquintaMonterrey, General Manager at CHN Monterrey Norte, responded to this review Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Monterrey Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear them. Please rest assured that we are taking the appropriate measures to address them,and I am happy to tell that we are going to a major renovation next year Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Guadalupe Alanis

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• User:gamma321

  Trip type: Business

  Lackluster service, rooms leave much to be desired

  20 Apr 2019

  We reserved the hotel as a group, among the niceties we got in our rooms were a smelly bath, a shower that had a tendency to flood the room, a non-working door lock and noisy AC in two of our rooms. You want a towell? Better bring your own, you only get one that you must use for showers and for drying your hands and/or face. We requested at least another one, but the staff never really cared about our needs, even thou we payed upfront for all rooms. If you dare to diner or have lunch on their restaurant, be prepared for a tipping surcharge that they will try to hide as "service fee" without asking you first. Same for the hotel cleaning service. According to them you must tip all personnel as a rule, regardless of the quality of service, which BTW is terrible. Better look for another hotel, this is the worst I've ever been. CHNHotelSantaFe, General Manager at CHN Monterrey Norte, responded to this review Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Monterrey Norte. I am sorry to hear your comments; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that lack of service you experienced during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Cordially,Guadalupe AlanisGeneral Manager

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• User:dulcebernal

  Trip type: Solo travel

  Big room but

  29 May 2018

  The clean was clean always but there were some things that I noticed. Principal was the smell of the bathroom that came frome the pipe, and I didn’t know what was the reason because my room/bathroom was always clean. Gym cardio equipment needs maintenance. And finally, it was really annoying to go to the pool area and find it always dirty, from the stay I was there I could never get in because it was always dirty all the time.

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• User:abhishekg464

  Trip type: Business

  Got Sick Because Of Nasty/Ugly Room

  05 May 2018

  I got sick because there was lot of water due to AC and there was Carpet on the floor and it was always wet because of this Humidity lots of Fungal Infections in the room. I stayed 7 nights in this Property I made several complaints However did not get Solutions. Stay at your Own Risk. LQ Customer Car... T, LQ Customer Care at CHN Monterrey Norte, responded to this review Dear Valued Guest,It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short. We would like to extend our sincerest apologies for any inconvenience you experienced. Your feedback will be shared with our management team for the issues to be addressed. Additionally, the hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention. Respectfully,Diana - LQ Customer Care

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• User:Q529FWgregoryc

  Trip type: Family

  On the highway we were taking

  10 Mar 2018

  The hotel was clean and the staff was friendly. We arrived at 2:30 and had to wait until 3:00 to check in. There really was no where to walk our two dogs, otherwise it was good. It was located on the route we were taking