CHN Hotel Monterrey Norte, Trademark Collection by Wyndham

Name: CHN Hotel Monterrey Norte, Trademark Collection by Wyndham
Address: Av. Fidel Velazquez, 3000, Col. Central, Monterrey, mexico
Telephone: +44-204-505-9777
Rating: 3.2

Norte, Monterrey, Mexico

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About CHN Hotel Monterrey Norte, Trademark Collection by Wyndham

location

The hotel is located just 15 minutes away from the city centre and 20 minutes away from the convention centre Cintermex. In addition, the international airport is roughly minutes km from the hotel.

facility

Guests have a choice of 156 rooms, including 7 junior suites, 93 single rooms and 55 double rooms. Guests are warmly welcomed by English- and French-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket and souvenir shop. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, medical assistance, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. There is also an ironing set, a trouser press and a tumble dryer. A direct dial telephone, a television with satellite/cable channels, a radio, a games console, a plug adapter, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including a gym, aerobics and a solarium. An entertainment programme and a kids' club are also options for entertainment.

meals

Dining facilities include a dining room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Catering options include bed and breakfast and full board. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at CHN Hotel Monterrey Norte, Trademark Collection by Wyndham

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Business Center and Conferences
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  Business Center
Common Area
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  Reception
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  Sun Deck
Family and Kids
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  Childcare service
General Services
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Packaged meals
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Hairdryer
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Tanning Studio/Solarium

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 123

User:933miguelp
Trip type: Solo travel
Mediocre Place
01 Dec 2019
Very old hotel, it feels like Wyndham purchased a previous hotel building and just paint it over. The AC is big, bulky and noisy, feels. Internet is low like a turtle. Makes you feel like you’re in 1994. The room I was in was facing the road, very noisy. Pillows are probably the worst I’ve slept on. Breakfast was bland, better go outside and get some tacos. Staff is friendly but I wouldn’t stay here again or recommend it. LaquintaMonterrey, General Manager at CHN Monterrey Norte, responded to this review Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Monterrey Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear them. Please rest assured that we are taking the appropriate measures to address them,and I am happy to tell that we are going to a major renovation next year Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Guadalupe Alanis
User:gamma321
Trip type: Business
Lackluster service, rooms leave much to be desired
20 Apr 2019
We reserved the hotel as a group, among the niceties we got in our rooms were a smelly bath, a shower that had a tendency to flood the room, a non-working door lock and noisy AC in two of our rooms. You want a towell? Better bring your own, you only get one that you must use for showers and for drying your hands and/or face. We requested at least another one, but the staff never really cared about our needs, even thou we payed upfront for all rooms. If you dare to diner or have lunch on their restaurant, be prepared for a tipping surcharge that they will try to hide as "service fee" without asking you first. Same for the hotel cleaning service. According to them you must tip all personnel as a rule, regardless of the quality of service, which BTW is terrible. Better look for another hotel, this is the worst I've ever been. CHNHotelSantaFe, General Manager at CHN Monterrey Norte, responded to this review Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Monterrey Norte. I am sorry to hear your comments; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that lack of service you experienced during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Cordially,Guadalupe AlanisGeneral Manager
User:dulcebernal
Trip type: Solo travel
Big room but
29 May 2018
The clean was clean always but there were some things that I noticed. Principal was the smell of the bathroom that came frome the pipe, and I didn’t know what was the reason because my room/bathroom was always clean. Gym cardio equipment needs maintenance. And finally, it was really annoying to go to the pool area and find it always dirty, from the stay I was there I could never get in because it was always dirty all the time.
User:abhishekg464
Trip type: Business
Got Sick Because Of Nasty/Ugly Room
05 May 2018
I got sick because there was lot of water due to AC and there was Carpet on the floor and it was always wet because of this Humidity lots of Fungal Infections in the room. I stayed 7 nights in this Property I made several complaints However did not get Solutions. Stay at your Own Risk. LQ Customer Car... T, LQ Customer Care at CHN Monterrey Norte, responded to this review Dear Valued Guest,It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short. We would like to extend our sincerest apologies for any inconvenience you experienced. Your feedback will be shared with our management team for the issues to be addressed. Additionally, the hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention. Respectfully,Diana - LQ Customer Care
User:Q529FWgregoryc
Trip type: Family
On the highway we were taking
10 Mar 2018
The hotel was clean and the staff was friendly. We arrived at 2:30 and had to wait until 3:00 to check in. There really was no where to walk our two dogs, otherwise it was good. It was located on the route we were taking