Ibis Monterrey Aeropuerto

Recent Reviews: 445

• User:904agnesc

  Trip type: Friends getaway

  Safe but upmarket neighborhood.

  27 May 2025

  Typical Ibis hotel : clean rooms, good bed and friendly staff. There are plenty of (expensive !) restaurants at about 10 minutes walking in several shopping centers. It's a safe neighborhood at night. The historic city center is 15 minutes by car.

• User:Eva M

  Trip type: Solo travel

  NOT MONEY BACK with 1 month on ahead....

  14 Dec 2024

  I have a reservation to use on January 2025, I canceled my flight because a broken bone but this hotel decided to keep my money, not refund in 22 days they could have a person to pay again for this room, DO NOT STAY WITH THIS HOTEL, you cannot cancel and will keep your money, go with an hotel where they charge you 24 hours before use it. or when you arrive.

• User:SJdiehl

  Trip type: Couples

  Was forced to pay twice

  05 Mar 2020

  I booked this hotel online and clicked a 1am check in time as we had a flight connection and needed to sleep for a few hours. When I submitted my booking, the time changed to 3 pm. I immediately requested the 1am check in. I also called the property before clicking confirm and the receptionist Abby, said no problem, we can proceed to the property. I confirmed the booking and jumped in a taxi. When we arrived she refused to honor the check in time. She was incredibly rude, shaking her finger at me as I begged her to make an exception and not force us to pay twice. She refused and because it was so late and we had no time to find another place? we had to pay a second time. So I paid twice for the same room that was vacant. I’ve requested a refund twice and I haven’t heard a word back. Horrible customer service and completely unreasonable in my eyes as the hotel had nothing to loose by honouring our request.

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• User:Sightseer38565430653

  Trip type: Couples

  If your wheelchair bound not recommended

  03 Jan 2020

  This place was not very handicap accessible. Asked for a shower chair to bath they told me they would bring me one the day of check-in and well the next day I was told they do not provide one. 2 lies that is a no no.. That is why I only stayed one night instead of the 9 days.

• User:OswaldR77

  Trip type: Business

  Business Trip

  15 Sept 2019

  We went to Monterrey to work, the room was comfortable included Internet connection also count with wire connection, the bed wasn't soft, a little bit problem was the breakfast they need to improve it, but the smoothies were delicious it's near to the airport so it's easy to move. PachecoRic, General Manager at ibis Monterrey Aeropuerto, responded to this review Dear Guestthank you for your opinion, in ibis we always seek to satisfy our customers, we appreciate the opportunity for improvement that we give with your comments, we hope to see you soon again in monterrey ......greetings

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