Novotel Monterrey Valle

Name: Novotel Monterrey Valle
Address: Ave Lazaro Cardenas 3000, Monterrey, mexico
Telephone: +44-204-505-9777
Rating: 3.3

Valle, Monterrey, Mexico

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About Novotel Monterrey Valle

location

This charming hotel is centrally located in the heart of the exclusive business district of San Pedro Garza Garcia (Monterrey) and offers excellent connections to public transport. Its superb location ensures rapid and flexible access in all directions. The nearby city centre (5 minutes on foot) features a wonderful shopping centre with many retailers as well as numerous restaurants, bars, cafes, and manifold other entertainment venues. Guests can also take advantage of the lively nightlife.

facility

161 single rooms and 77 double rooms are located on 14 storeys and can be reached by lift. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine. Lectures, presentations and meetings can be held in one of the 8 conference rooms.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, satellite television and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex is ideal for exercise and relaxation. A sun terrace, sun loungers, and parasols are available. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the hotel, including a gym, aerobics and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Dining facilities include a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A generous breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Novotel Monterrey Valle

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Reception
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Safe
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  TV
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  Room service
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
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  Events

Location

Around this property:

Centre

9000 m

Airport

35000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

131

Average

112

Poor

Terrible

Recent Reviews: 430

User:ddv73
Trip type: Couples
Definitely NOT recommended
11 Apr 2024
We had a pretty awful stay at this hotel. The booking was made directly with Accor as I am platinum member which is supposed to entitle me to some fabulous benefits. We got to the hotel which is under ‘remodelling’ with no notice to us apart from at checkin by which time it’s too late to say no thanks we’ll stay elsewhere.There is one new elevator installed but no signage explaining the services on each floor nor which is the entry level as they have PM & PB which means nothing to me as an English speaker – the old lift has signs of which is which including pool/gym etc.Our room looked extremely tired with a filthy sofa, at least the bed was comfortable.We had a coffee machine & in the hallway there’s a hot/cold water dispenser but the room which was booked for 2 only had 1 mug & 1 glass – first world problems I know but very poor attention to detail.As a platinum member we’re supposed to receive a welcome amenity which never came so I asked about it & was then sent a cheese/meat platter at 7pm on the 2nd night of the stay. The welcome drink was for a cocktail but there was no menu available & the guy at the bar just mentioned some names which meant nothing to me – this place is very badly managed. They offer you a welcome item but cannot deliver on it I felt quite unwelcome.Breakfast is a vast buffet but there is not a single sign on any item in Spanish even to work out what things are. To order omelettes/tacos etc for breakfast there is a small slip in Spanish & Chinese only to fill in & they make you a fresh one.The pool is cleaned seemingly in the morning but on both days when I swam later in the day it was filthy due to strong winds & surrounding trees.There’s usually plenty of staff hovering around the front of the hotel but nobody generally acknowledges guests.Then there’s the current remodelling – no warning of it at all, but now they’ve updated the website to just say ‘we are working on improving the elevator’ but it’s actually works throughout the hotel so there’s lots of noise & dust which wasn’t cleaned during our 2 day stay. The rooms seem to carry a lot of noise from neighbouring rooms & the floor above too.I love to enjoy my Accor membership benefits & look forward to seeing this place improve after remodelling but it’s just not managed well & fixing the rooms/elevators isn’t going to change that. I would not recommend staying here until they fix the place & train the team/manager to run it with pride. NOVOTEL MONTERREY VALLE, General Manager at Novotel Monterrey Valle, responded to this review Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
User:Trail01860506987
Trip type: Friends getaway
The worst hotel in Mexico
07 Mar 2024
We arrived and the check in time was at 3:00 pm but it wasn’t ready. More than 3 hours passed and they finally gane it to us. It’s very dirty and super super super bad service. There’s hairs in the beds and dirt in the AC. We asked for our money back and they didn’t gave it to us,. We tried to cancel the reservation but they didn’t let us do it. The wort hotel ever. I’m not coming back ever again. NOVOTEL MONTERREY VALLE, General Manager at Novotel Monterrey Valle, responded to this review Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a good guest experience, and we saw in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience.
User:Jorge-Mx-F
Trip type: Business
Definitely not recommended anymore
20 May 2022
I have been in this hotel many times, last time was on 2019. We use to come to this hotel because it was a nice place, confortable and clean.But this will be the last one... People on front desk was messy, took half an hour just to register (also when we first called for reservation they said hotel doesn't have a web page, we were like... not, that's not what you are saying, right?).So we arrived on time (15:00 hrs) but they didn't have an available room (away from the floor where a night party was happening), so we decided to wait for a room. At night we came back again just to find out that room was not as nice as the last time and the feel is more like a hostal... the bed was dirty with hair, dust, makeup and top sheet was missing. The coach, courtains and chair were also stained.We asked the front desk to check on the room and they just got a couple of sheets on the door (waiting for us to clean and make the bed?).I have to say that on our "fresh" room they still had a room service on the hall floor.So they offered to change the room and the new room was just the same, but specifically the bed was full of hair (also pubic hair), really disgusting! Estibaliz Balleza, Other at Novotel Monterrey Valle, responded to this review Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience.
User:Miguel F
Trip type:
Pet friendly, great service
11 Apr 2022
We have stayed a coulpe of times with our dog and the staff was very helpfulBreakfast is really good, although restaurant space can get a littlle crowded sometimesPool is really nice as Monterrey weather is hot almost all year long Estibaliz Balleza, Other at Novotel Monterrey Valle, responded to this review Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
User:JamieN589
Trip type: Friends getaway
Excellent service, great pool and WONDERFUL reception / bar service
16 Jul 2021
This hotel went above & beyond to ensure I had a pleasant & memorable stay while in Monterrey. Helped with our lack of Spanish, pool is relaxing & clean. A big thank you to the wonderful bar attendant, Pedro! Would love to to visit & stay here again! Estibaliz Balleza, Other at Novotel Monterrey Valle, responded to this review Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.