Our room 1606 was next to the hotel AC units and I guess other machines that did not stop through the night. The hotel was probably half empty. Why would you assign rooms like this. I understand if this was during the week and the hotel full but not on a weekend and the hotel half empty.
Safi Royal Luxury , Propietario at Safi Royal Luxury Metropolitan, responded to this review
On behalf of SAFI ROYAL LUXURY Hotel, we would like to offer our sincerest apologies for the inconvenience experienced. We are taking immediate corrective actions, as your comfort and satisfaction are our highest priorities.We would greatly appreciate the opportunity to welcome you back to our hotel during your next visit to Monterrey.Please send the dates of your stay, the name under which the reservation was made, and a contact phone number to online@safihotel.com so we may get in touch with you personally.Should you need any further assistance, please do not hesitate to contact us.Kind regards,
User:daroldc150
Trip type: Business
The best hotel in MTY
19 Apr 2026
The place is amazing, so fancy. We loved the hotel, bedrooms and specially thebed is so cool. thanks for receiveing us. The location is amazing in between San Pedro and Monterrey.
Safi Royal Luxury , Propietario at Safi Royal Luxury Metropolitan, responded to this review
Hotel Safi Royal Luxury appreciates your comments. Thank you for sharing your experience during your stay at our hotel. It is always a pleasure to serve you, and it brings us great satisfaction to know that your stay was pleasant.We look forward to welcoming you again on your next visit, so we can continue to pamper you as you deserve.
User:M V
Trip type: Family
Exceptional, in every way!
26 Feb 2026
Our stay at Safi Royal Luxury Metropolitan was awesome! The hotel is gorgeous, our room was perfect (including the amazing view), and the staff went above and beyond taking care of our every need! We wholeheartedly recommend this beautiful resort-level hotel!
Safi Royal Luxury , Propietario at Safi Royal Luxury Metropolitan, responded to this review
Hotel Safi Royal Luxury appreciates your comments. Thank you for sharing your experience while staying at our hotel. It is always a pleasure to serve you, and it brings us great satisfaction to know that your stay was enjoyable.We look forward to welcoming you back on your next visit, so we can continue to pamper you as you deserve.
User:notex
Trip type: Business
Not for the business traveller
23 Feb 2026
the Safi from the outside is a beautiful looking hotel. but unfortunately but a very business friendly. Was not able to connect for Teams or Zoom calls not even without the video on, had calls dropping and had to leave the hotel for business calls. Even the wifi in the lobby and restaurants was brutal. Tried to connect with management on issues before arrival, through my stay and after arrival and no manager ever reached out or acknowledged messages (no interest in any connection now). Certainly no where near a 5-star experience. The hotel was clean and quiet for sleeping. The room had a nice view but was not a nice room - not functional and poorly designed. Would certainly not return, not business friendly if you want to be productive.
Safi Royal Luxury , Propietario at Safi Royal Luxury Metropolitan, responded to this review
On behalf of Hotel SAFI ROYAL LUXURY, we extend our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective measures. Your comfort is our top priority.We would truly appreciate the opportunity to welcome you back to our hotel on your next visit to Monterrey.I would be grateful if you could please send the dates of your stay, the name under which the room was reserved, and a contact phone number to online@safihotel.com so that we may get in touch with you.At your service.Kind regards,
User:Brian D
Trip type: Business
SUPER Hotel!
21 Jan 2026
Great accommodations! Great staff!
Safi Royal Luxury , Propietario at Safi Royal Luxury Metropolitan, responded to this review
Hotel Safi Royal Luxury agradece sus comentarios. Gracias por compartirnos su experiencia al hospedarse en nuestro hotel. Siempre es un gusto atenderle y nos llena de gran satisfacción saber que su estancia fue placentera. Esperamos tenerlo nuevamente en nuestro hotel en su próxima estancia, para seguir consintiéndolo como Usted lo merece.
Valle, Monterrey
About Safi Royal Luxury Metropolitan
User Rating & Reviews
07 May 2026
19 Apr 2026
0204 505 9777