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Homemexico

Banyan Tree Puebla

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Banyan Tree Puebla

locationPuebla, Mexico

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About Banyan Tree PueblaAbout Banyan Tree Puebla

location

This hotel is located in the centre of Puebla.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. Complimentary newspapers are available.

rooms

Rooms are equipped with central heating. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A minibar is provided. Guests will also find a tea/coffee station included among the standard features. A trouser press is provided for guests' convenience. A telephone and WiFi (no extra charge) are provided as well. Amenities in the bathrooms include a shower. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. Sun loungers and parasols are available on the terrace, where guests can enjoy a quick break or relax for hours. Refreshing drinks are served at the poolside snack bar. Sport and leisure facilities at the hotel include a gym and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and a solarium.

meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast and lunch offer culinary delights every day. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Amenities at Banyan Tree Puebla Amenities at Banyan Tree Puebla

  • Facilities

    • -

      Air conditioning

    • -

      Lobby

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      Currency Exchange

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      Conference Room

    • -

      Room Service

    • -

      Laundry Service

    • -

      Pets

    • -

      Elevator/ Lift

    • -

      Ironing services

    • -

      Laundry

    • -

      Newspaper

    • -

      Parking

    • -

      Wifi

    • -

      EV Charging Station

  • Beauty and Spa

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      Massage

    • -

      Spa

  • Building Information

    • -

      Garden (m²)

  • Common Area

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      Game Room

    • -

      Library

    • -

      Reception

    • -

      Sun Deck

  • Family and Kids

    • -

      Childcare service

  • General Services

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      Concierge

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      Doctor on call

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      Luggage storage

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      Multilingual Staff

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      Wake-up Call / Service

  • Hygiene

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      Contactless check-in/-out

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      Protective equipment for guests

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      Gym/ Fitness centre

    • -

      First-aid services

  • Meals

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      Breakfast Buffet

    • -

      Breakfast Served

    • -

      Continental Breakfast

    • -

      Bar

    • -

      Restaurant

  • Object Information

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      Fax

  • Outdoor Activities and Sports

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      Outdoor sports

  • Room Facilities

    • -

      Minibar

    • -

      TV

    • -

      Room service

    • -

      Toiletries

  • Security

    • -

      Fire extinguishers

    • -

      Security Guard

  • Shopping

    • -

      Souvenir shop

  • Sport/Entertainment

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      Outdoor Pool(s)

    • -

      Swimming Pool

    • -

      Gym

    • -

      Golf

    • -

      Events

  • Transfers

    • -

      Airport Transfers

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

862

Very Good

61

Average

32

Poor

21

Terrible

20

Recent Reviews: 996

  • User:Scapegoat51b

    Trip type: Couples

    It's the people who make the difference.

    rating23 Sept 2026

  • User:Isabel M

    Trip type: Friends getaway

    The best to share a special moment with friends in Puebla!

    rating09 Sept 2026

    We had to he opportunity to celebrate a very special occasion, 40 years of friendship and I can only say that quality of the food, service and hosting was above and beyond. Thank you. We loved the Italian food. We will be back! Manuel Leal, Owner at Banyan Tree Puebla, responded to this review Dear Mrs. Isabel,Thank you so much for your kind words! It was a pleasure to be part of such a special celebration. We’re delighted to hear that you enjoyed the food, service, and hospitality, especially our Italian cuisine. We look forward to welcoming you back for many more memorable moments!Cordially,Manuel LealGeneral Manager

  • User:Juan V

    Trip type: Solo travel

    stay in Puebla, eat at Saffron

    rating29 Jul 2026

    excellent Thai food in Puebla, amazing city views and house vibes at the rooftop bar, thanks to Giovanni, Christian, Oscar, and Jennifer for an unforgettable experience Manuel Leal, Owner at Banyan Tree Puebla, responded to this review Dear Guest,Thank you very much for sharing your experience. We are delighted to know you enjoyed Saffron’s cuisine, the rooftop views, and the atmosphere. We truly appreciate your kind words toward Giovanni, Christian, Oscar, and Jennifer, and will be happy to share your recognition with them.We look forward to welcoming you back for another unforgettable experience.Warm regards,Manuel LealGeneral Manager

  • User:Climber310376

    Trip type: Family

    Wonderful experience

    rating26 Jul 2026

    Giovanni was professional, helpful, attentive. He had a lovely personality. We enjoyed ourselves very muchRaymond Manuel Leal, Owner at Banyan Tree Puebla, responded to this review Dear Guest,Thank you very much for sharing your wonderful feedback. We are delighted to know you had an enjoyable experience and that Giovanni provided attentive and professional service.We will gladly share your kind words with him. We look forward to welcoming you back soon.Warm regards,Manuel LealGeneral Manager

  • User:ryanisrad

    Trip type: Couples

    Thai and Chile en Nogada on the rooftop

    rating25 Jul 2026

    We stayed here because it was close to the zocalo and the rooms are quite comfortable. We ate at the Thai restaurant, and Giovanni took great care of us. I actually ordered Chile en Nogada and it was amazing. Would recommend! Manuel Leal , General Manager at Banyan Tree Puebla, responded to this review Dear Mr. Ryan,Thank you for your kind review. We are delighted to know you enjoyed your stay, our convenient location, and your dining experience at our rooftop restaurant.We truly appreciate your special mention of Giovanni. We will be sure to share your recognition with him. Thank you as well for recommending our Chiles en Nogada—we're so pleased you enjoyed this seasonal specialty.We look forward to welcoming you back soon!Warm regards,Manuel LealGeneral Manager

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