Holiday Inn Express Puebla

Recent Reviews: 195

• User:Noe O

  Trip type: Family

  Pretty good hotel :)

  03 Apr 2026

  It was a very good hotel, the employees gave us all the things we needed and the rooms were excelent

• User:Bill E

  Trip type: Couples

  Always a good value

  20 Mar 2026

  We reserved a larger suite with a small kitchen and found the room very comfortable. The AC cooled and the shower had good pressure and warm water. Only one elevator was working and during busy times it took some time to get an elevator with room in it. We used the stairs but we were only on the 2nd floor. Breakfast was adequate. We stay at this hotel every time we're in town and it's a good hotel. We occasionally get a day pass at the hotel next door to use its outdoor pool but this time that hotel was too busy to issue day passes. The Holiday Inn Express has a small indoor pool. A washer and dryer worked well. The elevator required the room key card which we found a little excessive. If you have friends on another floor I doubt your room card will allow the elevator to access other floors.Parking is right next door and usually has ample room.

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• User:cindy C

  Trip type: Family

  Awesome!

  19 Feb 2025

  Service is great! They offer free breakfast with different options every day. Room are very clean. Room is very comfortable. Staff are always ready and willing to help. They offer fresh squeezed juices, coffee, and a great selections of teas. Mayitze Galmiche, Atención al huésped/Recepción at Holiday Inn Express Puebla By IHG, responded to this review A very warm greeting to you. Thank you very much for taking the time to share your comments with us and the public. We are delighted you had a wonderful stay. Reviews like yours make us feel proud of all efforts our team does to deliver great experiences at our hotel.On behalf of Holiday Inn Express Puebla team we hope to have the pleasure to host you in the near future.

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• User:dan b

  Trip type: Couples

  Great place to either just hang out or enjoy a long stay. The chef came out and checked everything.

  25 Nov 2024

  We enjoyed our stay. The staff was knowledgeable and very helpful. The room was always clean and tidy. Breakfast was tasty and substantious .Management shows that they got it together. We will definitely come back. Chef Mari, come out and greet us.Alira the supervisor made sure everything was taken care of. Noe was our waiter and was very attentive and helpful. Irving Camacho, Atención al huésped/Recepción at Holiday Inn Express Puebla By IHG, responded to this review Dear Q347NJdanb,Thank you for taking the time to tell us about your experience at Holiday Inn Express PUEBLA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards!

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• User:Bill E

  Trip type: Couples

  Always a great stay here

  11 Apr 2023

  4th visit to Puebla and this hotel. Breakfast was always good with plenty of selection. The room was quiet and had a functioning air conditioner - a rarity in these environmentally anxious days. The shower had plenty of hot water and pressure - not like the garden mister shower heads some other hotels use that is sort of like showering in a thick fog. All staff were super friendly and helpful. Sergio Leon, Propietario at Holiday Inn Express Puebla By IHG, responded to this review Dear BillE124,Thank you for taking the time to tell us about your experience at Holiday Inn Express PUEBLA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 2223030303 or puefb_supervisores@grupopresidente.com.

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