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Buenaventura Grand Hotel & Great Moments

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Buenaventura Grand Hotel & Great Moments

locationCentro, Puerto Vallarta

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About Buenaventura Grand Hotel & Great MomentsAbout Buenaventura Grand Hotel & Great Moments

Location

This hotel complex is located a maximum of 5 minutes walk from the beach (depending on room location) and the lively resort centre of Puerto Vallarta can be reached within 10 minutes by bus or taxi.

Facility

236 rooms are located on 5 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service, an alarm call service and a laundry service. A business centre with fax machine, projector and photocopier is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, bathrobes and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The resort has family rooms, non-smoking rooms and smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols on the terrace invite guests to relax and unwind. A variety of activities such as cycling/mountain biking, beach volleyball, volleyball and golf or, for a fee, tennis, are offered at the resort. Sport and leisure facilities at the resort include a gym and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and hydrotherapy treatments. An entertainment programme and a kids' club round out the entertainment options.

Meals

Dining facilities include a non-smoking restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. The chefs prepare delicious specialities during the show cooking.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Buenaventura Grand Hotel & Great Moments Amenities at Buenaventura Grand Hotel & Great Moments

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

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      Car Park

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      Conference Room

    • -

      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Service

    • -

      Lifts

    • -

      Playground

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

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      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      Protective equipment for employees

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      All inclusive

    • -

      Breakfast Buffet

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Beach Volleyball

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

    • -

      Golf

    • -

      Gym

    • -

      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

    • -

      Steam bath

    • -

      Sun loungers

    • -

      Swimming Pool

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Beach

5 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

4778

Very Good

1909

Average

846

Poor

313

Terrible

273

Recent Reviews: 8119

  • User:Marcy A

    Trip type: Family

    Fancy

    rating02 Jun 2026

    Great food and experience this night. Guest Service, Atención al huésped/Recepción at Buenaventura Grand Hotel & Great Moments, responded to this review Dear Marcya:We are glad to hear you had a good experience. If you have any additional comments or suggestions, feel free to share them! Your feedback is very valuable to us.To be honest:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

  • User:Allison R

    Trip type: Family

    Excellent

    rating30 May 2026

    Jorge, Omar and Diana at the Sunset restaurant are fantastic! Food was delicious, service was fast and they are all so kind. Guest Service, Atención al huésped/Recepción at Buenaventura Grand Hotel & Great Moments, responded to this review Dear Allison:Thank you very much for your rating! We are delighted to hear that you enjoyed your stay. We will be happy to share this comment with the staff. We hope to welcome you back soon.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

  • User:Dreamer32593426185

    Trip type:

    Good Location

    rating24 May 2026

    Great location and food. The beach area was okay, but given the price, it's not very worth it, and the customer service wasn't very great either. Guest Service, Atención al huésped/Recepción at Buenaventura Grand Hotel & Great Moments, responded to this review Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay with us.We are pleased to know that you appreciated our location and enjoyed the food offerings. However, we sincerely regret that your experience at the beach area and with our customer service did not meet your expectations.Please accept our apologies for any inconvenience caused. Your comments are extremely valuable, as they allow us to identify areas where we must improve. We will certainly review this internally with our team to ensure we enhance both the service experience and the overall value we deliver to our guests.We truly hope to have the opportunity to welcome you back in the future and provide you with a much better and more memorable experience.Kind regards,Lic. Yadira GarcíaGeneral ManagerHotel Buenaventura Grand & Great Moments

  • User:teresa r

    Trip type: Family

    Excellent

    rating20 May 2026

    Everything was so nice we really like it Guest Service, Atención al huésped/Recepción at Buenaventura Grand Hotel & Great Moments, responded to this review Dear Teresa:Thank you very much for your rating! We are delighted to hear that you enjoyed your stay. We hope to welcome you back soon.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

  • User:Odyssey47205089299

    Trip type:

    Good value "all inclusive" resort.

    rating17 May 2026

    Exceptional food at the buffet. Kind, courteous and attentive staff in every area. "All inclusive" meant unlimited beer and simple drinks at the bars along with all meals. Room had uncomfortable chairs. The compact refrigerator's motor was noisy and made clanking sounds, sometimes interfering with sleep. Guest Service, Atención al huésped/Recepción at Buenaventura Grand Hotel & Great Moments, responded to this review Dear guest:For us it is very important to receive your comments about your stay in our hotels. We are really glad to know that you enjoyed the facilities, perceiving the cleanliness, the food in our Sunset, Happy Heart and Fruits and Flowers restaurants and above all the service that characterizes us.Your suggestions and recommendations are always welcome.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

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