Casa Dona Susana

20+ photos

Casa Dona Susana

Name: Casa Dona Susana
Address: Manuel M Dieguez No 171, Puerto Vallarta, mexico
Telephone: 0204 505 9777
Rating: 4.2

puerto vallarta, mexico

About Casa Dona Susana

location

This attractive city hotel is located at the heart of old Vallarta, in its traditional and romantic setting. The mountains are covered in lush tropical vegetation. The sister hotel is just half a block away and is close to a wide variety of restaurants, diverse bars, cafes, nightclubs and shops.

facility

The hotel has 42 rooms and 15 junior suites, which are located on 4 storeys and are reachable by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a safe, a currency exchange service and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, medical assistance, room service and a laundry service. A fax machine is available for guests' business needs.

rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. A balcony or terrace is a standard feature of some rooms. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. The kitchenette comes with a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms and smoking rooms.

sport

Parasols on the terrace are also available. For guests who wish to keep active, beach volleyball and golf are available. With snorkelling and diving available, the hotel also caters to water sports enthusiasts. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, massage treatments and a solarium. An entertainment programme and live music are also options for entertainment.

meals

Various dining options are available, including a restaurant, a café and a bar. Catering options include full board and all-inclusive. For breakfast (continental), lunch, and dinner, guests serve themselves at the buffet or choose their favourite dishes from the à la carte options (for lunch and dinner).

Amenities at Casa Dona Susana

Facilities (13)

Air conditioning24-hour receptionCurrency ExchangeShopsConference RoomInternet accessRoom ServiceLaundry ServiceElevator/ LiftLaundryParkingSmoking roomsWifi

Beauty and Spa (1)

Spa

Building Information (1)

Garden (m²)

Common Area (1)

Sun Deck

Distances (1)

Beach

General Services (3)

ConciergeMultilingual StaffPool/ Beach towels

Hygiene (1)

Contactless check-in/-out

Meals (2)

BarRestaurant

Object Information (1)

Fax

Room Facilities (8)

ShowerBathtubHairdryerMinibarFridgeTVRoom serviceToiletries

Security (1)

Security Guard

Sport/Entertainment (4)

Outdoor Pool(s)Swimming PoolTanning Studio/SolariumEvents

Location

Centro, Puerto Vallarta, Mexico

Manuel M Dieguez No 171

What's nearby

Park100m
Public Transport100m
River400m
City Centre500m
Golf Course5km

Check-in from 3:00 PM · Check-out by 12:00 PM

Centro, Puerto Vallarta, Mexico

Manuel M Dieguez No 171

What's nearby

Park100m
Public Transport100m
River400m
City Centre500m
Golf Course5km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.2

Very Good

1422 reviews

Value
Rooms
Cleanliness
Service

Excellent710
Very Good441
Average140
Poor72
Terrible59

Recent Reviews: 1422

User: thursdaynext
Trip type: Couples
Our first stay, but not our last!
We recently enjoyed a 10-day couple’s getaway at Casa Doña Susana. From check in to checkout we had nothing but excellent service! The 1st floor room we reserved had a large balcony right over the main entrance, which was great for people watching. Might be a bit too close to the action for some folks. The king mattress felt as though it may have been brand new- best sleep in weeks- LOL. AC was pe… We recently enjoyed a 10-day couple’s getaway at Casa Doña Susana. From check in to checkout we had nothing but excellent service! The 1st floor room we reserved had a large balcony right over the main entrance, which was great for people watching. Might be a…
User: 543jamiew
Trip type: Couples
Great Couple's Stay - Missing Water and Ice
My husband and I (late forties) enjoyed our stay at Casa Doña Susana. The resort is beautiful, the rooms were very clean, and the staff was excellent. The beach team was amazing; the servers were attentive and the umbrella crew worked incredibly hard during a very busy Easter week. My only disappointments were that the rooftop pool bar wasn’t open, and that Casa Doña Susana didn’t have water or ic… My husband and I (late forties) enjoyed our stay at Casa Doña Susana. The resort is beautiful, the rooms were very clean, and the staff was excellent. The beach team was amazing; the servers were attentive and the umbrella crew worked incredibly hard during a…
User: 1Reston
Trip type: Couples
Comfortable but sunny balcony.
The location of the hotel couldn’t be better if you like access to restaurants and night life in the Romantic Zone. We reserved a balcony room and lucked out because of cancellations and were given room 106 with the expanded balcony over the entrance below. The room itself is huge and spacious even with a king bed in it, and the bathroom is very spacious as well. Air conditioning was great and the… The location of the hotel couldn’t be better if you like access to restaurants and night life in the Romantic Zone. We reserved a balcony room and lucked out because of cancellations and were given room 106 with the expanded balcony over the entrance below. Th…
User: DisforDrew
Trip type: Solo travel
Hospitality when it matters most
This is a weird review, because I was only at the hotel for 1 night, but I felt this was the most important one to leave. I was in PV when the city was going through a weird time. One of the many reasons I will absolutely be back is because of how far above and beyond the wonderful people of Puerto Vallarta are willing to go to make you feel at home. Elizabeth went out of her way to make check in… This is a weird review, because I was only at the hotel for 1 night, but I felt this was the most important one to leave. I was in PV when the city was going through a weird time. One of the many reasons I will absolutely be back is because of how far above an…
User: Kate B
Trip type: Solo travel
Deceptive advertising - beware !
On arrival I was put in a windowless room down a dark hallway, next to the men's bathroom, with a broken AC that only worked on very cold, infested with mosquitoes and a defective door lock. The front desk was not willing to help, insisting this was a "standard room" and they had nothing better to offer. In no way did the description indicate that the room was windowless, and similar rooms in the… On arrival I was put in a windowless room down a dark hallway, next to the men's bathroom, with a broken AC that only worked on very cold, infested with mosquitoes and a defective door lock. The front desk was not willing to help, insisting this was a "standar…

What our customers say

Trustpilot

Deals newsletter

Deals and travel inspiration

Weekly in your inbox — handpicked package deals and price drops before they sell out.

Our Privacy Policy