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Homemexico

Eloisa

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Eloisa

locationCentro, Puerto Vallarta

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About EloisaAbout Eloisa

Location

This beach hotel is situated just a short distance from the famous ‘Los Muertos Beach’ and just 1 minute away from the local bus stop. The surrounding area features important tourist attractions (e.g. Church of our Lady of Guadeloupe, Rio Cuale Island, Malecon, etc.), shops, restaurants, bars and nightlife spots. Lic. Gustavo Díaz Ordaz International Airport is 15 minutes (7 km) from the hotel.

Facility

8 suites, 6 studios and 63 double rooms are located on 7 storeys and can be reached by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, room service, a hairdresser and a hotel shuttle bus.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. The rooms have a double bed and a sofa bed. Extra beds can be requested. The kitchenette comes with a refrigerator and a tea/coffee station. Other features include a telephone, a television with satellite/cable channels and WiFi (no extra charge). A turndown service provides additional comfort. The bathrooms have a shower and a bathtub. The hotel has family rooms and non-smoking rooms.

Sport

Going for a swim at the pool complex, which includes indoor and outdoor areas, is a great way to relax. A terrace with sun loungers and parasols is available. Those who wish to stay active while on holiday can enjoy golf and fishing. For a fee, horse riding is also available. Water sports on offer include snorkelling or, for a fee, catamaraning and diving. A spa, beauty salon and solarium are available in the wellness area. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

There is a restaurant on the premises.

Payment

The hotel accepts the following credit cards: VISA and MasterCard.

Amenities at Eloisa Amenities at Eloisa

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Currency Exchange

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      Hairdresser

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      Hotel Safe

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Catamaran

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      Children's Entertainment

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      Diving

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      Golf

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      Horse Riding

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Park

10 m

Beach

20 m

Public Transport

20 m

Sea

20 m

Restaurants

30 m

Bars / Pubs

250 m

Shopping opportunities

500 m

City Centre

500 m

Nightclub

800 m

Golf Course

5 km

Bus Station

6 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

45

Very Good

96

Average

69

Poor

30

Terrible

34

Recent Reviews: 274

  • User:JaradL

    Trip type: Family

    This Is How They Treat You When It Actually Matters

    rating25 Feb 2026

    During the recent security crisis in Puerto Vallarta, when the city was essentially shut down, roads blocked, businesses closed, flights canceled, and tourists stranded with nowhere to go, Hotel Eloisa chose to charge guests for every extra night they were forced to stay. Not only that, they raised their rates during the crisis.Let that sink in. People couldn't leave. The airport was inaccessible. The U.S. Embassy was advising shelter in place. And this hotel decided it was an opportunity to make more money off stranded travelers.Meanwhile, we heard firsthand from other travelers at the airport that many hotels in Puerto Vallarta did the right thing, they either let guests stay at no additional charge or issued full refunds for the forced extension. That's how you treat people during a crisis.What Hotel Eloisa did was the opposite. They took advantage of a dangerous, frightening situation and profited off of people who had no choice but to stay. That is not hospitality. That is price gouging during a disaster.I would never recommend this hotel to anyone, and I'd encourage anyone considering it to think about how they treat their guests when it actually matters.

  • User:Azulfin

    Trip type: Friends getaway

    If you aren't American; don't go.

    rating13 Jan 2026

    Unfortunately we had terrible customer service from The Main Front Desk Receptionist. I'm Mexican Canadian, And I was discriminated for looking mexican. I was checking in at 3 PM and she refused to do so. She was very nasty attitude, she keeps ignoring Us and finally she checked us in. But she gave us the worst room with no hot water at all for two days. According with another staff member she knew that. However I saw her dealing with Americans and she was super sweet and nice with Americans we spent 5 days so I noticed that. The location is excellent but be aware that if you are not American you will be treated like garbage.I will not 🚫 recommend this hotel at all.I was there from Dec 25, 2025 to Dec 29, 2025.

  • User:Tourist01969623285

    Trip type: Family

    If you want to be awake your whole trip, this is for you.

    rating08 Dec 2025

    If you want ANY peace on vacation, look elsewhere. Last year we got to wake up to a hour long Zumba class. This year even louder concerts have been added. They go late into the night. I love Mexicos live and let live way of life but this is vacation.

  • User:Odyssey689431

    Trip type: Solo travel

    Adios Eloisa

    rating24 Jun 2025

    I have stayed at Eloisa nearly every year the last 10 years for 10 days to 2 weeks each trip. My last trip 14 months ago I said, “never again”. But I’ve loved this old no frills hotel and decided to try once more (June 2025). Putting a fork in it. This will be the last time…sadly. Employees I’ve seen there every year over the last 10 years…all gone. New young employees don’t even make eye contact. Room I reserved (through hotels.com) did not match description. Admittedly, I didn’t complain because I was a solo traveler. Didn’t matter that I had a standard double bed rather than a king. Ceiling fan in every room? Not in mine. Blackout curtains…not exactly!!Icing on the cake was card/lock on room door quit working the last morning there before checkout. Told it was fixed. Didn’t leave room the last 2.5 hours before I checked out because I would have been locked out and didn’t trust “the fix” since Uber to airport was ordered, I needed to finalize packing and get a shower. A short visit to the rooftop pool was too risky to trust I’d get back in my room.When I approached front desk to check out with luggage in tow, I informed the employee the door lock was still not working. She wanted me to wait for maintenance to get into my room so housekeeping could get in and inventory the mediocre blankets, towels and whatever else they thought I might not be able to live without.My uber arrived and I walked away. Sorry Eloisa….you blew your last chance.Oh…and don’t forget the dead roaches inside and out the room. At least they were dead….

  • User:LBtravelandfood

    Trip type: Couples

    Another great stay

    rating20 Feb 2025

    Had another great stay at Eloisa. Shorter this time than last year as we are now in our all time favourite PV hotel. Was VERY pleased with the free upgrade to a large suite that we received upon check in. As with all hotels here, if you are polite, staff will be as well! Love the roof top pool/patio & of course, location is EVERYTHING!

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