Grand Matlali Suites & Villas Riviera Nayarit

Recent Reviews: 2185

• User:maama3

  Trip type: Couples

  Great People ★★★★★ for the Staff, Rough Facilities ★★ for the Hotel

  17 Nov 2025

  The staff here are amazing—100% deserving of 5 stars. Everyone we met was super friendly, and they even made a special kitchen request happen for us. Ismael at the front desk and Aaron at the beach were especially great, and honestly, every staff member we encountered treated us so well. We only tried breakfast, but it was delicious.The rooms and facilities, however, need serious attention. Pool tiles need replacing. The serenity pool had no staff, food, or drinks, and the fridge and dishwasher were gross. Moldy sink tiles, sandy balcony pools, and worn-out, ripped towels made things uncomfortable.Overall: 5 stars for the staff, 2 stars for the facilities. The hotel has potential, but management needs to clean up and update the rooms—guests won’t be back if they feel grossed out.

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• User:joycleveland

  Trip type: Solo travel

  Celebrating our second anniversary.

  19 Aug 2025

  Argentina was our hostess andOmar was our waiter. They did an excellent job and surprised us with a happy anniversary cake. And ice cream.

• User:Lupe M

  Trip type: Family

  Disappointed and Frustrated — False Advertisement

  25 Jul 2025

  I rarely leave reviews, but after my stay at Grand Matlali Riviera Nayarit, I feel compelled to warn others. What was supposed to be a relaxing getaway turned into a stressful and disappointing experience.Let’s start with the check-in process — slow, disorganized, and unwelcoming. We waited almost an hour past check-in time because "the room wasn’t ready." No apology, no offer of a drink or anything to make up for the inconvenience. Not exactly a warm first impression.We booked the Villa, 2 Bedrooms Pool Terrace - All Inclusive. The rooms itself were far from what was advertised. Dingy lighting, musty smell, and the bathroom had mold around the showers, The bathroom sinks were also dirty and mirrors had white spots not sure if it was teethpaste or something else. There were dead bugs on the floor around the sliding glass doors, and the private pool terrance was a joke. It had dead bugs on the bottom and floating, clearly it was not properly cleaned.We had high hopes for the food, but honestly — it was mediocre at best. We thought they has a steakhouse because that is what was advertised, but yet no steak. My family order Spaghetti but was given what look like mac & cheese. They have 2 pools, warning "DO NOT" go to the serenity pool becuase you will regret it and if you do go stay in the water the whole time. We sat down on the lounge chairs and we got bitten by either masquitos or bedbugs. We checked in on Monday, June 30th and today is July 26, 2025 and I still have marks/spots on my legs from the bites and it wont go away. What’s worse — when we requested to cancel our stay and only pay for the one night we did stay, Carlos the manager was more concern about what type of review we were going to write. Our reservation was suppose to be from June 30, 2025 to Saturday July 5, 2025, but we left the following day so we did not even stay 24 hours. My husband was so upset and ready to go that he re booked another place that same night, he did not care if they were going to cancel the other days and refund us back. There is alot more to say but I really would like to move past this bad experience. Don't get fooled by the pictures place looks nothing like what is advertised.Overall, this place might have been great years ago, but it’s clearly fallen into neglect. Definitely not worth the money. I suggest looking elsewhere unless you enjoy overpaying for a 1-star experience disguised as luxury. Matlali Resort , Director General at Grand Matlali Suites & Villas Riviera Nayarit, responded to this review Dear 964lupem,We are truly sorry to hear that your experience did not meet your expectations. Thank you for taking the time to share such detailed feedback — it is extremely valuable to us.We sincerely apologize for the inconveniences you encountered, from the check-in process to the condition of the villa, food quality, service, and facilities. This is certainly not the experience we strive to provide, and it’s clear we fell short in several areas during your stay.Your comments have been shared with the relevant departments for immediate review and corrective action. We are especially sorry to hear that this impacted what was meant to be a relaxing getaway with your family.We would appreciate the opportunity to speak with you directly, if you're open to it, to better understand the situation and follow up appropriately. Please feel free to contact us at comentarios.sugerencias@matlali.comWe genuinely hope you’ll give us another chance in the future to provide the experience you expected and deserve.

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• User:Bob B

  Trip type: Couples

  Fair Price, Average Accommodations & Food, No Walkable Beach

  20 Jul 2025

  My rating comes as a person who has traveled internationally 1000+ times and experienced varied locations. I’d give this a “just ok / average”. Rooms are clean, towels fresh and facilities (water, lights) working. We did experience water failure & fluctuations 2 of 5 nights. The hospitality here matches other PVR resorts, and a sign of friendly & accommodating Mexican tourism culture. Food is average tasting at the 2 onsite restaurants. Drinks and bartenders are “accommodating” especially if you have all-inclusive. The beach is NOT walking distance from resort, but regular & timely shuttle service is available; the Eva Mandarin area is clean with access to the public (not private) beach. The resort’s AI wristband works at Eva. Taxi/Uber north to Nayarit is appx 70min from PVR, pending traffic. Matlali Resort , Director General at Grand Matlali Suites & Villas Riviera Nayarit, responded to this review Thank you for sharing your detailed feedback. We truly appreciate hearing from experienced travelers like yourself. We're glad to know you found the rooms clean and the staff accommodating.We regret the water issues you experienced during your stay and are already working with our team to ensure better consistency in this area. Your comments on the food and beach access are noted — we understand how important these elements are to a complete experience, and we’re continuously looking for ways to improve.Thank you again for your visit, and we hope to have the opportunity to offer you a more seamless stay in the future.Warm regards,

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• User:Susan C

  Trip type: Couples

  Serene resort with friendly staff

  09 Jun 2025

  Matlali is the perfect better away for those seeking a quiet restful retreat. It is located in a canyon with a view of the bay, and has beautiful landscaping. We participated in the All-inclusive program. Every meal was delicious and beautifully presented. The staff were very friendly and quickly learned your preferences. Anlleline, Argentina, and Roulof were especially attentive! Matlali Resort , Director General at Grand Matlali Suites & Villas Riviera Nayarit, responded to this review Dear Susan,Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to know you enjoyed the serene atmosphere of Matlali and that our all-inclusive program exceeded your expectations.It’s wonderful to hear that Anlleline, Argentina, and Roulof made your stay even more special — we’ll be sure to pass along your compliments to them.We hope to welcome you back soon for another relaxing retreat.Warm regards,

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