tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homemexico

Hard Rock Hotel Vallarta

images

View Gallery

image url
image url

Hard Rock Hotel Vallarta

locationNuevo Vallarta / Riviera Nayarit, Puerto Vallarta

Share this Dealshare

About Hard Rock Hotel VallartaAbout Hard Rock Hotel Vallarta

Location

This hotel is located on the beautiful beaches of Bahia de Banderas, near Puerto Vallarta and at the heart of Riviera Nayarit. Shopping opportunities can be found approximately 5 minutes' walk from the hotel. Guests can go out to see shows in Vallarta.

Facility

The resort has a lift and features 362 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. A fax machine is available for guests' business needs. Lectures, presentations and meetings can be held in one of the 11 conference rooms.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A flatscreen television, a radio, a games console, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The resort has family rooms and non-smoking rooms.

Sport

Plenty of active relaxation awaits guests in the pool area's 2 outdoor pools. Even in bad weather, a swim in the indoor pool is always an option. The pool area also includes a hot tub (for a fee), a waterslide and a pool bar. Sun loungers and parasols on the terrace invite guests to relax and unwind. The resort offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, beach volleyball, golf and fishing. With canoeing, sailing, snorkelling and diving available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards and aerobics. The complex offers a range of facilities in the wellness area. Options include massage treatments and, for an additional fee, a spa, a sauna, a steam bath, a beauty salon and a hydrojet massage. Leisure facilities include an entertainment programme, a kids' club and live music.

Meals

Dining facilities include 6 restaurants, a dining room, a café and a bar. All-inclusive can be booked. Breakfast, lunch and dinner are available. Staff are also happy to provide children's meals. The resort offers a selection of alcoholic and non-alcoholic beverages.

Payment

The resort accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Hard Rock Hotel Vallarta Amenities at Hard Rock Hotel Vallarta

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

    • -

      Café

    • -

      Conference Room

    • -

      Disability-friendly

    • -

      Games room

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Kids Club

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Pets

    • -

      Playground

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      TV Room

    • -

      Waterslide

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Contactless room service

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      Mandatory mask-wearing

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Packaged meals

    • -

      Protective equipment for employees

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      All inclusive

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Beach Volleyball

    • -

      Billiards/Snooker

    • -

      Canoe

    • -

      Children's Entertainment

    • -

      Cycling/Mountain Biking

    • -

      Diving

    • -

      Entertainment Programme

    • -

      Gym

    • -

      Indoor Pool

    • -

      Jacuzzi

    • -

      Massage

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sailing

    • -

      Sauna

    • -

      Steam bath

    • -

      Sun loungers

    • -

      Table Tennis

    • -

      Tennis

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

11180

Very Good

1915

Average

677

Poor

244

Terrible

218

Recent Reviews: 14234

  • User:Robin P

    Trip type: Family

    Highly Recommend !!

    rating12 Jun 2026

    We absolutely enjoyed every moment of our stay here!!! Our butlers tended to every request without delay. (Uri, Alex, Francisco) The food was delicious in each restaurant. The food service staff were all so friendly. The beach bar service was also extremely efficient. (Deanna was the best!) We will definitely look forward to coming back to this property!

  • User:Fernanda S

    Trip type: Family

    Great Resort, Incredible Employees

    rating12 Jun 2026

    My stay at Hard Rock Hotel Vallarta was absolutely wonderful, and what truly made this vacation special was the incredible staff. Every day we were greeted with genuine warmth, kindness, and exceptional service that made us feel valued and welcomed.The only reason I am not giving a perfect review is due to a couple of maintenance issues in my renovated room. The frame around the bathroom door was coming unglued, which was unexpected in an updated room. More importantly, the shower drain was clogged, causing water to back up and pool while showering. The water eventually overflowed out of the bathroom and into the actual room, creating a large puddle and what felt like a mini pool in part of the room. While this was frustrating, it did not take away from the amazing experience created by the staff throughout our stay.I want to give special recognition to Rafa, Alexander, Luis, and Estrellita at The Market. They were truly exceptional. Every single day they welcomed us with genuine smiles and positive attitudes that immediately brightened our mornings. They were attentive without being intrusive, anticipated our needs before we even had to ask, and consistently went above and beyond to ensure we had a great dining experience. Their professionalism, friendliness, and dedication to guest satisfaction were remarkable. It is employees like them who turn a good vacation into an unforgettable one.I would also like to recognize Dulce, the hostess at The Market. She was absolutely wonderful. My grandmother has difficulty walking, and Dulce always went out of her way to find us a table that was convenient and comfortable for her. She was patient, kind, accommodating, and always greeted us with a warm smile. Her thoughtfulness and genuine care did not go unnoticed and meant a great deal to our family.A huge thank you goes to Hugo at the pool bar. Hugo is exactly the kind of employee every resort hopes to have. He was always friendly, energetic, and welcoming, no matter how busy the pool area became. His drinks were consistently excellent, he worked incredibly fast, and he never sacrificed quality or customer service. He created a fun atmosphere, remembered guests, and made everyone feel appreciated. He was one of the standout employees of our entire trip.I also want to recognize Obed, who provided poolside drink service. Obed was outstanding from start to finish. He was constantly checking on guests, making sure everyone had what they needed, and delivering drinks quickly with a smile. His attentiveness, efficiency, and positive attitude made relaxing by the pool even more enjoyable. He worked incredibly hard and always made us feel like a priority.Finally, I would like to give a special shoutout to Manny from the entertainment team. Manny brought so much energy and positivity to the resort every day. He had an incredible ability to get guests involved, make people feel included, and create a fun, welcoming atmosphere for everyone around him. Whether he was leading activities, interacting with guests, or simply walking through the resort, he always had a smile on his face and made people feel like they were part of the Hard Rock family. His enthusiasm was contagious, and it was clear that he genuinely cared about making sure guests were having an amazing vacation. Employees like Manny are a huge part of what makes a resort memorable long after the trip is over.The staff at Hard Rock Hotel Vallarta are truly the heart of this resort. Their kindness, professionalism, hard work, and genuine care for guests are what made this trip so special. Despite the room maintenance issues, I had an amazing time and would like to sincerely thank Rafa, Alexander, Luis, Estrellita, Dulce, Hugo, Obed, and Manny for making our stay unforgettable. They are a tremendous asset to the resort and deserve recognition for the outstanding service they provide every day. Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta, responded to this review Dear guest,Thank you very much for all the kind words and the fantastic experiences shared. We feel so honored to be part of such an incredible time.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. Your family away from home thank you for choosing us, and we will be counting the days of your return to paradise.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

  • User:Joel Adrián H

    Trip type: Family

    Amazing experience!!!

    rating11 Jun 2026

    The service was absolutely amazing. Everyone was so kind and caring. The weather was nice and warm, the rooms were very pretty and clean and everyday we had celebration amenities, which we really liked. Everyone was very helpful but we want to recognize that the service from Charlie and Alma at the pool areas was great. We loved the hotel and we’ll surely come back. Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta, responded to this review Dear guest,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

  • User:Robert B

    Trip type: Family

    Good time except for construction

    rating11 Jun 2026

    Alma the towel lady was always friendly and wonderful Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta, responded to this review Dear guest,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

  • User:BMontez345

    Trip type: Family

    Nice staff but would not return

    rating10 Jun 2026

    This location is decent next to a warm beach. I don’t care for the actual facility. It was very old, with an odd smell and work down compared to other locations we have visited. Most restaurants are outdoors oriented and this was by far our least favorite location. The staff was very attentive but I don’t think we will return due to the old facilities. Customer CareTeam, Guest Services / Front Office at Hard Rock Hotel Vallarta, responded to this review Dear Guest,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot