Iberostar Selection Playa Mita

Recent Reviews: 5873

• User:222art

  Trip type: Family

  Ok hotel but sub-par service and menu

  07 Jun 2026

  Good location, rooms are on the old side, food is sub-par and very basic menu. This is all inclusive, service at the pool and beach is utterly understaffed (takes almost an hr to get a drink) and they only bring beverages, no food … so you dont really get to take advantage of the all inclusive concept. Next time we are staying at a higher-end hotel Online Reputation Management, Owner at Iberostar Selection Playa Mita, responded to this review Dear Guest,Thank you for choosing Iberostar Selection Playa Mita and for taking the time to share your comments with us.We are pleased to know that you appreciated our location. However, we are sorry to learn that other aspects of your stay did not meet your expectations.Please rest assured that your observations will be shared with the corresponding management teams for their review and consideration, as we continuously strive to enhance the experience we provide to our guests.We hope you had a pleasant journey home and appreciate the opportunity to learn from your experience. Thank you once again for your valuable feedback.Best regards,Quality ManagerIberostar Selection Playa Mita

  Read more

• User:as-cocoloco

  Trip type: Family

  Playa Mita resort and staff

  04 Jun 2026

  On May 5th, my husband and I travelled with my parents to celebrate their 55th wedding anniversary on the west coast of Mexico. As members of Iberostar the Club, it was our first stay at Selection Playa Mita (SPM). Throughout our stay we met many wonderful staff that tried to tend to our wishes. The staff at SPM are warm and welcoming and made our stay enjoyable. Stephanie's Star Prestige staff; Ana, Miguel and Daphane were amazing at their jobs. Ana always found us by the pool, making sure we were doing well and checking in to see if we needed anything. Miguel is particular to detail and made sure everything went well. Daphane was able to answer all of our questions proficiently. SPM's elite concierge, Emmanuel, is by far one of the nicest, most understanding and informed guest relations we have ever met. His daily communications were always welcomed and looked forward to. Last but not least, and most importantly, our friend, chef Belqui. She by far surpassed all the chefs we have ever had at any Iberostar resort. She is kind, thoughtful and came to visit us on the resort to see how we were doing. Her appetizers, main dishes and desserts were par excellence!! We had a great week at the resort...my husband had a blast with bartender Luis on the terrace :) Online Reputation Management, Owner at Iberostar Selection Playa Mita, responded to this review Dear guest,We would like first of all to thank you for being part of our Iberostar family.We are honored to know that you have enjoyed of an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.Kind regards,Quality ManagerIberostar Selection Playa Mita

  Read more

• User:Ivan S

  Trip type: Family

  Wirikuta Bar

  03 Jun 2026

  Everything in the hotel was amazing, food, drinks, pool, and snacks where amazing. Wirikuta bar is excellent Ivette, JJ, polo are the best bar tender in the hotel. Online Reputation Management, Owner at Iberostar Selection Playa Mita, responded to this review Dear guest,First of all, we want you to know that we are really happy that you had such an excellent holiday with us. As we aim on a daily basis to exceed the needs of our valued guests, we are delighted to know that you enjoyed of a wonderful vacation with us.We hope to have the honour of serving you again soon.Best Regards,Quality ManagerIberostar Selection Playa Mita

  Read more

• User:Mary V

  Trip type: Family

  Excellent Service and Atmosphere

  03 Jun 2026

  The service was great, the food was great, the atmosphere was great. The Wirikuta sunset bar had the best drinks and service. Ivette was an amazing bartender and had phenomenal customer service. JJ and Polo were other bartenders there who had an amazing attitude as well and provided excellent service to us. Definitely recommend coming to this resort!!!! Online Reputation Management, Owner at Iberostar Selection Playa Mita, responded to this review Dear guest,We would like to express our appreciation for your positive rating of Iberostar Selection Playa Mita. We are delighted to know that we could provide you with an unforgettable holiday experience.It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,Quality ManagerIberostar Selection Playa Mita

  Read more

• User:Fishystevep

  Trip type: Couples

  Perfect 10

  24 May 2026

  This was our 10th visit to this hotel in 12 years (only Covid kept us away!). I think it was probably easily our best so far. I think this hotel is now totally comfortable with what they choose to offer and the market they are offering it to. They vigorously drive consistently high standards across all of their offer and refreshingly do not compromise by trying to be 'all things to all people.When we checked in we confirmed it was our 10th visit and we were treated like royalty. People we had never net were greeting us by name and nothing was too much trouble for anyone - the communications logistics alone in a hotel this size to achieve this is astounding.We are, hopefully, pretty low maintenance as guests. We get up early, breakfast around 7am, swim at 8am, beach by 8:45am. Stay at the beach until 18:00 (with a break for lunch), then sundowners at 7pm, dinner and bed by 9 ish. All we want is good food, good service and peace and quiet and this hotel delivers on every front.It is a testament to Iberostar as an employer that there are so many staff who have been here a long time. This is of enormous value as they all know exactly how the hotel should run and are able to train / support new colleagues so that their experience and commitment to high standards is maintained. The likes of Isabel, Jesus, Elia and their colleagues in the day time restaurants provide such a warm welcome and make sure you have an excellent experience. The front of house staff are working in harmony with the wait staff - filling the gaps when the service comes under pressure.Jesus and his roof top bar team excel in what has to be the most beautiful place to work on earth! They always remember your drinks and keep them coming until you stay stop!The beach staff work tirelessly to make sure you get beds and brollies just where you want them and the beach bar service staff are attentive (even if they laugh at us for only drinking water!).Loved the addition of the Huichol Shamanistic ritual to salute the sunset every night!Special mention for the very special Nayra at the lobby bar - it is always so nice to catch up.The pitch is that this hotel wants to provide you a 'home from home' and it really achieves this. We stay 14 nights and this is where the culinary offer really delivers for us. The choice is endless and the '100% honest home cooking' is exactly what is delivered. Seafood, grills, sushi, pasta, casseroles, roasted vegetables, a myriad of salad items are offered lunch and dinner. Where else would you get trays piled high with grilled lamb chops and rosemary gravy on one station countered by fresh shrimp and mussels on another? The food is very much Mexican / European in concept supported by Asian additions.I mentioned we are generally low maintenance but in our second week my team (the mighty Aston Villa) were playing in the Europa League cup final. The wonderful Karla from the concierge team fixed it with the activities team to screen it for me in the Lobby Bar - it made my holiday (not just because we won!). Even when there were technical difficulties I didn't have to ask - a technician just appeared and fixed it.I have been critical in the past as the 'new shine' disappeared off this hotel and it perhaps struggled with for an identity, but over the last 3 years it has gone from strength to strength. The very present senior management keeping a close eye on every section signals why they now achieve such consistently high standards - even down to the rigorous enforcement of 'no bed reservations'. This creates an atmosphere where every one is treated the same and drives a quid pro quo that if the hotel is going to commit to high standards then so should the guests.Bravo Iberostar - see you next May! Online Reputation Management, Owner at Iberostar Selection Playa Mita, responded to this review Dear Guest,Thank you very much for taking the time to share such a wonderful and detailed review.We are truly honored to welcome you for your 10th visit over the past 12 years. Your continued loyalty means a great deal to us, and it is especially rewarding to know that this latest stay has been your best experience so far.We are delighted to read your kind comments about our team, the service provided across all areas of the resort, and the culinary offerings. It is always our goal to create a welcoming “home away from home” experience, and knowing that we have achieved this for you is incredibly meaningful for all of us.Your recognition of our colleagues’ dedication and consistency is sincerely appreciated and will be shared with the entire team, as feedback like yours is a great source of motivation.We truly value your loyalty and look forward to welcoming you back again for another memorable stay.Warm regards,Quality ManagerIberostar Selection Playa Mita

  Read more