tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homemexico

Mar Sereno Hotel & Suites

images

View Gallery

image url
image url

Mar Sereno Hotel & Suites

locationBoca de Tomatlan, Puerto Vallarta

Share this Dealshare

About Mar Sereno Hotel & SuitesAbout Mar Sereno Hotel & Suites

Location

This hotel is located by a small and picturesque bay on the south coast, only about a 10-minute walk from Las Animas, Quimixto, Yelapa, and Playa Famosas. Further beaches as well as bars can be found within a radius of some 2 km. In addition, guests will find restaurants, nightclubs, shopping amenities, the "Canopy Tours de los Veranos" leisure park, and the "Lazaro Cardenas" park in about 15 minutes by car. Puerto Vallarta international airport is situated approximately 40 km from the hotel.

Facility

16 junior suites and 14 suites are available to guests in a 5-storey main building and a 4-storey auxiliary building. Multilingual staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. The kitchenette comes with a refrigerator, a microwave and a tea/coffee station. Equipped with a telephone, a TV and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.

Sport

Guests can swim few lengths or just float around in one of the 2 saltwater and freshwater pools in the outdoor area. There is also a special swimming area for little ones. Parasols on the terrace are also available. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including snorkelling, diving, a gym, a spa and massage treatments. Additional amenities include an entertainment programme for children with a number of fun activities.

Meals

Dining facilities include a restaurant, a dining room, a breakfast room and a bar. Breakfast and a lunch à la carte are served every day. The hotel also offers special catering options.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Mar Sereno Hotel & Suites Amenities at Mar Sereno Hotel & Suites

  • Facilities

    • -

      24-hour check-in

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Newspaper kiosk

    • -

      Pets

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      Mandatory mask-wearing

    • -

      Protective equipment for employees

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      à la carte Lunch

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Children's Entertainment

    • -

      Children's Pool

    • -

      Diving

    • -

      Gym

    • -

      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Saltwater Pool

    • -

      Sun terrace

    • -

      Swimming Pool

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2

Very Good

3

Average

1

Poor

3

Terrible

11

Recent Reviews: 20

  • User:Curious310430

    Trip type: Family

    Not open, Under construction - will not return prepaid monies.

    rating06 Jun 2023

    I went there early March and the hotel was totally closed up for major reconstruction.No plumbing, Lobby filled with materials and tools, workers doing tearouts, etc. There was no way they could let me stay.Yet the reservationist - rsvteam.com - have charged me and will not reverse the charges.

  • User:Tor A

    Trip type: Couples

    A Hotel close to bankrupcy.

    rating14 Jan 2020

    This hotel might have been good 30 Years ago.But when painting falls off the Wall, electric contacts are taped, the Dish Washer removed, no equiment in the cuisinette but a dirty, 1960-modell coffe perculatator.No TV. But WiFi.Tiles looks like 100 years.Doors are plastered.We were out of electricity for more than an hour. Offered no alternive lightning.And where to have your roll of toilet paper?The best is new owners or let todays owners go bankrupcy. Stay away.We were recommended this Hotel by hotels.com.Many years ago, recommended hotels.comBut experiences in the past, tells me:STAY AWAYWe are now using booking.com and vrbo.com when travelling from Norway to North America. (Canada, USA, México).

  • User:32francest

    Trip type: Solo travel

    Stay clear of this place. Beautiful view, but this place has little to offer.

    rating29 Mar 2019

    My room had a leak from the sink which by morning was a river. The kitchen was equipped with a sink and one glass. The suite had no microwave, no refrigerator. The shower smelled like a sewer. The wifi only works in the lobby, which was replete with men telling rude jokes and smoking constantly. There was jars of cigarette butts in the lobby. There were piles of laundry in heaps on the floor in the hallway.The staff were really pleasant, but could do little to make this mess of a hotel acceptable.

  • User:Oria_Xu

    Trip type: Couples

    Probably a good hotel 20 Years ago, but now, stay away!

    rating06 Jun 2018

    I decided to ignore all the other reviews and book 3 nights here (June 02-05 2018)... and i regret it now!To be fair, this hotel was probably great ä 20 years ago, or whenever it was built. The only star is for the AMAZING view. But that’s all!I booked 3 weeks ago over Expedia, but when i arrived this afternoon the women at the desk "did not have my reservation".She gave me room 102, which is one floor under the entry level. On this floor you are already out of ranged of the hotel's Wi-Fi!The room is dirty and has an "old water" smell.The kitchen is a joke, why have a kitchen at all if you do not keep it mold and rust free?The bed has stains everywhere, from yellow pillows that have not been washed to blood stains on the sheets... absolutely disgusting!!The ceiling is peeling off and they obviously only paint over it ever now and then.The drapes hanging on the windows have never been cleaned, that’s for sure.The chairs outside have some bird poo on them, but i don't mind it since it is right at the sea... what i do mind however are the body fluid stains on 2 of the 3 chairs...The bathroom window is broken, the glass is just "hanging in there".. There is not warm water.. Good thing that the water is not really cold to begin with... And the inside of the shower is, as the rest not clean... there is old soap rests everywhere, cracks, dirt and mold.I arrived 3 hours ago after a long day on the road and i just booked a room in another hotel for the other 2 nights. Do yourself a favor and do not stay in this "hotel".

  • User:Roballn

    Trip type: Couples

    A bittersweet experience

    rating13 Jan 2018

    I will start by saying that the price is a bit high for what it offers, although it was New Year's high season, it's clear that the hotel is in desperate need of many, MANY improvements.The lower half of the hotel looks (or is) completely abandoned. Of course, it has a very good view of the sea, I do hope they improve, for it has potential to become a charming retreat.As for the attention, it's rather poor. At night and in the mornings there is a person who apparently has no idea of the operation of the hotel, nor of basic things like charging for the room; I did an early check in and was assigned a room that literally seemed to be under construction: uninstalled ceiling lamps, terribly dusty, no closet, dirty sheets, no furniture - I even came across rodent stools; I mean, there wasn't even a number to mark the room. I was ready to ask for a refund and leave the hotel when it was explained to me that the person who had attended me was not familiar with the operation of the hotel, so I was changed to a much nicer room (which was the one I was supposed to be assigned in the first place) with a spectacular view of the ocean and all the basic amenities without extra charge.I will start by saying that the price is a bit high for what it offers, although it was New Year's high season, it's clear that the hotel is in desperate need of many, MANY improvements.The lower half of the hotel looks (or is) completely abandoned. It does have a very nice ocean view, however. So I do hope they improve, for it has potential to become a charming retreat.As for the attention, it's rather poor. At night and in the mornings there is a person who apparently has no idea of ​​the operation of the hotel, nor of basic things like charging for the room; I did an early check-in and was assigned a room literally seemed to be under construction: uninstalled ceiling lamps, terribly dusty, no closet, dirty sheets, no furniture - I even came across rodent feces; I mean, there was not even a number to mark the room. I was ready to ask for a refund and leave the hotel when it was explained to me that the person who had attended me was not familiar with the operation of the hotel, so I was changed to a much nicer room (which was the one I was supposed to be given in the first place) with a spectacular view of the ocean and all the basic amenities without extra charge.The location is relatively good (or bad, it depends). On one hand it is extremely remote from Vallarta's downtown (about a 40 minutes bus ride), there's not much to do or see around, and the mobility is quite limited, however, this means being in a quieter area and away from the hustle and bustle, especially in the case of the high season. So it depends a lot on what the guest looks for when choosing a hotel.In summary, I wouldn't say it was the worst experience of my life, but neither was the best one. It definitely would not be my first choice. And I've my doubts as to whether​ I'd come back​ or not.

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot