Plaza Pelicanos Grand Beach Resort

Recent Reviews: 4202

• User:Maps05387791656

  Trip type: Couples

  Incredible value, location, service, we loved it.

  23 Mar 2026

  First time staying here and we had a great time. We stayed peak season (Feb 19-March 6) and got the cheapest room. We faced Canto but if we looked around the corner we could see the ocean and could also hear it. We were just happy to get a balcony as our expectations were that we were not going to with cheapest option. The silver was degraded in the washroom mirror, rendering it unusable. The front desk was willing to switch us rooms but with the makeup mirror and main room mirror, we did not care anymore, plus after Feb 22 we knew they had bigger issues to deal with. Actually, I would like to shout out Carlos E. at the front desk. He was happy to help with anything I needed and with such a smile on his face - after having stayed many years at the Canto Del Sol (which we wrote off for good two years ago after the management change), it was great to get genuine, friendly service. Especially with uneasiness some staff may have been feeling after the Sunday protests. They handled the entire situation like the professionals they are and did their best to make everyone comfortable. They were busting their butts working long days and it is deeply, deeply, appreciated. Staff at this hotel are top notch. The resort is small, easy to get around, and had a surprising amount of amenities and services the first week. Especially lots of options for eating and snacks! The last week we were there a lot was axed - taco truck, chicken wings, breakfast quesadillas, the à la carte, even the lunch buffet at least a day or two when we actually checked (they would cook in the kitchen for you though). Nightly entertainment was down to a DJ. Now this stuff didn’t affect us really (well, okay, my husband REALLY missed the chicken wings) as we eat off the resort at least once a day and there was always something to eat at the resort, as well as things to do, but it does need to be noted that they will cut advertised amenities when business slows. Yes, we were getting July services at February prices but I can’t be upset after how much PV was hurting after Feb 22. However, I would suggest calling the resort to see what advertised amenities are being offered if it matters to you that you might not get everything they advertise to have. The pool area, even before Feb 22, was plenty large enough for the amount of people. Most resorts we have been to it is impossible to get a lounger after 7am. It wasn’t uncommon for some loungers to free up during the day! I did not find the buffet area crowded either. I was surprised, considering it is a small resort and was full. The beach was very soft, sizeable, and water swimmable, but that is never a guarantee from year to year as the ocean will do its thing. I will echo what everyone else says about the Sky Lounge. Views and service superb. It was my favourite spot to go for a martini and take in the sound of the ocean under the stars. It seems that at one time there were jacuzzis there which would have been nice, but they shut down. Not sure if they are ever coming back.A bonus is that you can walk a couple blocks over to the sister hotel, Pelicanos Grand Beach club. We would stop there on walks for drinks, had breakfast there a couple times to change it up, and enjoyed their pool once for the different scenery. Why not? Anyways, this was long enough, We cannot WAIT to go back. See you next year. Fernanda Cabuto, Atención al huésped/Recepción at Plaza Pelicanos Grand Beach Resort, responded to this review Thank you very much for sharing such a detailed review and for choosing us for your first stay with us.We are truly delighted to know that you enjoyed your experience, especially the location, the hotel’s atmosphere, and the service provided by our team. We are particularly pleased that you highlighted the service from Carlos E.; we will gladly share your recognition with him, as comments like yours are a great motivation for our entire staff.We also appreciate your understanding during the days when we faced extraordinary situations. We deeply value your empathy toward the efforts of our team, who always work with dedication to provide the best possible experience.We are very happy to know that you enjoyed spaces such as the Sky Lounge, the beach, and the various options both within and outside the hotel. It will be a true pleasure to welcome you again next year and continue being part of your travels.Kind regards,

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• User:WinManitoba

  Trip type: Couples

  Very nice …but …

  16 Mar 2026

  Good location. Nice sized rooms. food was pretty good. But such a small resort. Only 1 bar during the day which gets busy. One pool area and one à la carte restaurant. staff were lovely and hard working …except reception not so much. Found reception lacking in warmth or friendliness. Wifi is spotty. Rooms were not very soundproofed. We could hear our neighbours talking in the next room . Unfortunately they liked to start talking at 6am. Overall we had a very nice time but likely wouldn’t not return. Fernanda Cabuto, Atención al huésped/Recepción at Plaza Pelicanos Grand Beach Resort, responded to this review Thank you very much for sharing your experience with us.We are pleased to know that you enjoyed our location, the quality of our food, and that overall you had a pleasant stay. We also appreciate your kind words about our team.We regret that some aspects did not fully meet your expectations. Your comments are very valuable to us and help us identify areas of opportunity to continue improving the experience we offer our guests.We appreciate your visit and hope to have the opportunity to welcome you again in the future.We remain at your disposal. 🌴

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• User:Mary R

  Trip type: Family

  Feb 2026 in Puerta Vallerta

  14 Mar 2026

  The stay was excellent and one waiter in the sky bar made our evenings very enjoyable. Rodrigo made sure we had a wonderful evening and was just plain great with a good personality and service. We had a special dinner on Valentines Day and he made sure we were well cared for, great customer service.Also on the Sunday the cartels burned busses and taxis, this resort made sure people were safe and relaxed. The staff was unable to get home, but they found away to keep them overnight and safe. Also nonguests at the hotel were cared for with food and a safe place to wait to get home. The hype by the media made it seem really bad, but the only ones out out were the citizens who did not have transportation to get to or from work. This lasted 1-2 days and everything returned to normal. I cannot say enough how well this staff acted and took care of their guests as well as others.Awesome job. Fernanda Cabuto, Atención al huésped/Recepción at Plaza Pelicanos Grand Beach Resort, responded to this review Thank you very much for sharing your experience and for your kind words.We are truly delighted to know that your stay was excellent and that you enjoyed special moments during your visit, especially at the Sky Bar. It will be a pleasure to recognize Rodrigo for his dedication and for helping make your evenings memorable.We also sincerely appreciate your recognition of our team during extraordinary situations. For us, the safety and well-being of our guests is always a priority, and we are proud to know that our staff was able to provide support, peace of mind, and attentive service at all times.Comments like yours truly motivate us to continue giving our best every day.We look forward to welcoming you again very soon. Thank you for choosing us! 🌴💛

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• User:Kristina G

  Trip type: Family

  Friendly staff small resort good for a little family vacation.

  10 Mar 2026

  The staff was fantastic! Shout out to Omar a server and Erick the bartender. They went out of their way to show excellent customer service. The rooms were clean so shout out to the cleaning staff. Very small resort but great for a family vacation. Fernanda Cabuto, Atención al huésped/Recepción at Plaza Pelicanos Grand Beach Resort, responded to this review Thank you very much for sharing your experience and for your kind comments.We are very pleased to know that you enjoyed your stay and that our hotel was ideal for your family vacation. It is wonderful to hear that the cleanliness of the rooms and the overall atmosphere of the resort met your expectations.We especially appreciate your recognition of our team. It will be a pleasure to congratulate Omar, Erick, and our housekeeping staff for their excellent work and dedication.Comments like yours motivate us to continue providing warm and high-quality service.We look forward to welcoming you again very soon. Thank you for choosing us! 🌴💛

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• User:Ashley R

  Trip type: Family

  Amazing staff and great taco truck!

  07 Mar 2026

  This was our 9th time staying here. Wonderful staff that make it feel like home. Waiters remembered our usual drinks so didn’t even have to order every meal. The breakfast quesadillas were amazing as were the tacos from the taco truck every night. I am completely blanking on names, but there was one waiter with a treble clef tattoo that was above and beyond during the morning restaurant shift. Rooms are comfortable and cleaned promptly which was great as we traveled with young kids so nap time wasn’t an issue. Pool felt warmer this year which was a plus. We were there over the events that occurred in February 2026 and felt completely safe. Staff stayed over so we did not notice a disruption in services and helped maintain calm. Can’t recommend enough! We will be coming back as long as they keep the taco truck - we are gluten free and that was a good option on menu nights like Italian night. The food has always been good but was even better this year with improvements to the menu and grill night at the buffet was a big hit. Fernanda Cabuto, Atención al huésped/Recepción at Plaza Pelicanos Grand Beach Resort, responded to this review Thank you very much for sharing your experience and for choosing us once again for your vacation. We are honored to know that this was your ninth visit and that our team made you feel at home.We are happy to hear that you enjoyed the breakfast quesadillas, the tacos from the food truck, and the improvements to our menu. We also truly appreciate your kind words about our staff; we will gladly share your recognition with the team.It will be a pleasure to welcome you back again very soon.

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