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Secrets Vallarta Bay Puerto Vallarta

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Secrets Vallarta Bay Puerto Vallarta

locationZona Hotelera, Puerto Vallarta

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About Secrets Vallarta Bay Puerto VallartaAbout Secrets Vallarta Bay Puerto Vallarta

Location

The hotel has an ideal location on the Pacific coast at Banderas Bay, one of the largest bays in the world. There are bars, restaurants and nightclubs nearby and the hotel is just 5 minutes’ from the centre of Puerto Vallarta. The hotel is 10 km from Gustavo Diaz Ordaz International Airport.

Facility

Guests have a choice of 271 rooms, including 261 junior suites and 7 suites, located in a 10-storey main building and an 8-storey auxiliary building. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Bicycle storage is available to guests. There is a bike hire service as well. The business centre is on hand for guests' business requirements and provides a fax machine. Lectures, presentations and meetings can be held in one of the 7 conference rooms.

Rooms

Rooms are equipped with air conditioning and a fan. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has non-smoking rooms.

Sport

The pleasantly warm water of the pool complex, which includes 3 outdoor and indoor pools, guarantees comfortable swimming. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of activities such as cycling/mountain biking, tennis, beach volleyball, volleyball, golf, archery and fishing or, for a fee, horse riding, are offered at the resort. A number of sports are available, including water sports such as jet skiing, canoeing, kayaking, snorkelling, water aerobics and aquafit. For a fee, guests can also enjoy water skiing, windsurfing, banana boat rides, sailing and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, badminton, yoga and aerobics. There is a wellness area with a spa, a hammam, a beauty salon and a solarium and, for an additional fee, a sauna, a steam bath and massage treatments. Additional leisure activities include an entertainment programme, a dance club, a casino and a nightclub.

Meals

Various dining options are available, including a breakfast room, a café and a bar. The two 7 restaurants are known for their attentive service and delicious food (with separate areas for smokers). All-inclusive is offered as a catering option. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. The resort also offers snacks. The resort offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Secrets Vallarta Bay Puerto Vallarta Amenities at Secrets Vallarta Bay Puerto Vallarta

  • Facilities

    • -

      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

    • -

      Bicycle Cellar

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      Bicycle Hire

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      Café

    • -

      Car Park

    • -

      Casino

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Hairdresser

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

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      Medical Assistance

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      Nightclub

    • -

      Pets

    • -

      Playground

    • -

      Restaurant(s)

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      Restaurant(s) with smoking area

    • -

      Room Service

    • -

      Shops

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      Small supermarket

    • -

      Theatre

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

    • -

      Archery

    • -

      Badminton

    • -

      Banana Boat

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      Beach Volleyball

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      Canoe

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

    • -

      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Surfing

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Water Skiing

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      Windsurfing

LocationLocation

Map preview

Around this property:

Nightclub

300 m

Shopping opportunities

800 m

City Centre

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

6580

Very Good

1501

Average

599

Poor

260

Terrible

253

Recent Reviews: 9193

  • User:Donatella C

    Trip type: Friends getaway

    Dreams Vallarta will make your dreams come true!

    rating05 May 2026

    I stayed in The Preferred Club Section and it so worth the price! The staff are outstanding and the special amenities are luxurious! The resort is fabulous with great pools and top-notch restaurants! This is an all-inclusive vacation that is a must on your bucket list! Andre Paez, Otro at Dreams Vallarta Bay Resort & Spa, responded to this review Dear Donatella C,Thank you so much for sharing your wonderful review with us. We are truly delighted to know that your stay in the Preferred Club was worth every moment and that you enjoyed the elevated amenities and luxurious touches throughout your visit.It brings us great joy to read that our staff made such a positive impression and that you experienced outstanding service during your stay. We’re also thrilled that you enjoyed our pools and top‑notch restaurant offerings, creating a well‑rounded and memorable all‑inclusive experience.Your kind words and recommendation mean a great deal to us. We would be honored to welcome you back to Dreams Vallarta Bay in the future to make even more dreams come true.Regards,eConcierge

  • User:Martha H

    Trip type: Family

    10/10 experience

    rating05 May 2026

    Seriously one of the best experiences! Felt very welcomed from beginning to end. Staff was so friendly and it felt like we were at home. Rooms were so clean and comfortable. Food options were great at most restaurants. I enjoyed all the activities that were offered and the spa was one the best things hands down!! I had my wedding here and I can’t thank Karla, our wedding planner, enough for making it so beautiful and magical. Will most definitely be coming back. Andre Paez, Otro at Dreams Vallarta Bay Resort & Spa, responded to this review Dear marthahP9631JO,Thank you so much for sharing your wonderful review with us. We are truly delighted to read that your stay was a 10/10 experience and that you felt welcomed from beginning to end. Creating a warm, home‑like atmosphere is exactly what we strive for, and your kind words mean a great deal to our entire team.It’s fantastic to know that you enjoyed the cleanliness and comfort of your room, the variety of our dining options, the activities offered, and especially the spa experience. We are also incredibly honored that you chose Dreams Vallarta Bay for your wedding celebration.Your heartfelt recognition of Karla is especially appreciated. She will be thrilled to know that she helped make your wedding beautiful, magical, and truly unforgettable. Moments like these are what we are most passionate about delivering.Thank you again for trusting us with such a special occasion. We look forward to welcoming you back very soon for more amazing memories.Regards,eConcierge

  • User:Pete W

    Trip type: Family

    Tip, tip, tip and then tip some more

    rating28 Apr 2026

    We stayed for seven nights in Dreams in late April 2026 with our son, daughter in law and 5 year old grandson; we selected the preferred club package. Some of the experiences were positive and some were less than positive. Overall, we enjoyed the week we spent there.Let’s talk positive first: • the room was perfect, it was large, clean with a comfortable king size bed, a balcony with a view of the resort and the ocean. • other than the nightly entertainment, the resort was quiet • for the most part the food was very good and because we were in the preferred club food was usually available in our lobby • the Italian restaurant was our favourite followed by the Mexican restaurant. The buffet always provided a fantastic selection that could please anyone. The breakfast buffet was my favourite. Castaways was our least favourite and the Japanese dinner show was disappointing. • the pools were clean and warm • the staff were friendly, cooperative and service orientedNow for the negative. None of what I consider negatives are major but when paying a few hundred dollars per day things should run smoother than they did during our week there. • we were not allowed to carry our own bags from the check in desk to our room. We had to be taken to our room by our butler and them call to have the bags delivered. By doing that we had to tip the butler and the person who delivered our bags • as soon as we checked in we were asked to join an employee at the table behind the lobby. We thought it was going to be an explanation and overview of the resort. Instead it was a high pressure sales pitch to buy tours etc. It was almost 30 minutes long and very annoying. • We were accosted by the same individual later in the week and pressured to sign to join a breakfast presentation. • management of the chairs by the pools is non existent. To reserve a chair it is necessary to go down to the pool by 0730 and place a towel and a piece of clothing on the chair you want to reserve. Apparently they have a rule if a chair is left empty for 30 minutes staff will remove the towel from the chair to free it up for another guest. That does not happen! • Reserving a place at the Japanese restaurant dinner show is archaic. It is necessary to wait at the concierge desk until 10:00 am on the day you want to go to get a reservation. We waited longer in line to get a reservation than the actual dinner itself. It was a disappointing evening. • One of the male attendants at the top of the water slide would not allow adults to use the slide even though I was with my grandsonIn my opinion tipping is out of control at Dreams. I would prefer to see the price increased by a couple of hundred dollars and do away with tipping altogether. I wonder if the tips are pooled.I have been to 44 countries on 6 continents and this is my first all inclusive.No reflection on Dreams but I prefer independent travel and will likely not stay in an all inclusive again. Andre Paez, Otro at Dreams Vallarta Bay Resort & Spa, responded to this review Dear skierCalgary,Thank you for taking the time to share such a comprehensive and thoughtful review of your recent stay with us. We truly appreciate your balanced feedback and are pleased to read that, overall, you enjoyed your week at Dreams Vallarta Bay with your family.We are delighted that you found your Preferred Club room comfortable and well appointed, enjoyed the peaceful atmosphere outside of scheduled entertainment, and appreciated the quality and variety of our dining options, especially the breakfast buffet, Italian, and Mexican restaurants. It’s also great to know the pools met your expectations and that our team was friendly and service‑oriented throughout your stay.At the same time, we sincerely regret the aspects of your experience that fell short. Your comments have been shared with our leadership team. These invitations should always remain optional and respectful of our guests’ time.We also acknowledge your frustration with pool chair management and restaurant reservation logistics, particularly for the Teppanyaki experience. Your feedback is valuable and will be reviewed with the appropriate teams to improve fairness, efficiency, and clarity. Additionally, we are sorry to read about the experience at the waterslide and will reinforce consistent guidelines so families can enjoy our facilities safely and comfortably.Regarding tipping, we understand your perspective and appreciate you sharing it so candidly. While gratuities are always optional and not expected, we recognize that perceptions around tipping can vary widely, especially for first‑time all‑inclusive travelers. Your feedback helps us better understand guest preferences and expectations.Thank you again for your honest reflections and for choosing Dreams Vallarta Bay for your first all‑inclusive experience. While we understand this style of travel may not be your preference going forward, we are grateful you spent your time with us and shared insights that help us continue to improve.Regards,eConcierge

  • User:Jeff C

    Trip type:

    Whole family loved Dreams Vallarta Bay!

    rating25 Apr 2026

    Awesome experience from arrival (guava marg and cold towel) to departure (allowed us to use facilities after check out until our flight). Staff were excellent, facilities were very nice and food better than expected. Definitely plan on going back! Andre Paez, Otro at Dreams Vallarta Bay Resort & Spa, responded to this review Dear Jeff C,Thank you so much for sharing your wonderful experience with us. We are delighted to read that your entire family loved your stay at Dreams Vallarta Bay and that everything from arrival to departure made a positive impression.We’re happy to know that the warm welcome with the guava margarita and cold towel set the tone for your vacation, and that the flexibility to continue enjoying our facilities after check‑out added to a smooth and relaxing departure day. It’s also great to read that you found our staff excellent, the facilities very nice, and the food exceeded your expectations.Your kind words truly mean a lot to our team. We look forward to welcoming you and your family back again very soon for another memorable stay.Regards,eConcierge

  • User:Celine K

    Trip type:

    Dreams Vallarta Bay great experience

    rating24 Apr 2026

    Jose in the unlimited club was absolutely amazing! He provided us with a beautiful room upon check in and went out of his way to make our vacation incredible! Carlos, bartender at the preferred club provided a professional, and fun experience he was our favorite bartender! Andre Paez, Otro at Dreams Vallarta Bay Resort & Spa, responded to this review Dear Celine K,Thank you very much for sharing your experience with us. We are delighted to read that Jose made such a positive impression, from welcoming you with a beautiful room at check‑in to going above and beyond to ensure your vacation was truly memorable. Your kind words will certainly be shared with him.We’re also thrilled to know that Carlos, our bartender at the Preferred Club, provided a professional and fun experience and became your favorite bartender. Recognitions like yours mean a great deal to our team.Thank you for choosing Dreams Vallarta Bay, and we hope to have the pleasure of welcoming you back again soon.Regards,eConcierge

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