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Homemexico

Sierra Lago Resort & Spa

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Sierra Lago Resort & Spa

locationMascota, Puerto Vallarta

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About Sierra Lago Resort & SpaAbout Sierra Lago Resort & Spa

Location

This family friendly hotel villa is located in the middle of the Sierra Madre Occidental in the ancient village of Mascota. The airport is situated only 40 minutes away.

Facility

Guests can enjoy the pleasant ambience of one of the 16 junior suites, 7 suites and 23 double rooms. English-speaking staff at the reception desk are on hand round the clock to assist guests with check-in and check-out. Amenities available at the resort include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. A fireplace creates a cosy atmosphere. The grounds of the resort feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services include a 24-hour security service, room service and a laundry service. Bicycle storage is available to guests. There is a bike hire service as well.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. Some rooms include a balcony. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a television with satellite/cable channels, a stereo system and WiFi (for a fee) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. The resort has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Sun loungers and parasols on the terrace invite guests to relax and unwind. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, tennis and horse riding are available. Water sports enthusiasts can enjoy paddle boating and canoeing. Sport and leisure facilities at the resort include a gym and billiards. Various wellness options are available at the resort, including a spa, a sauna, a steam bath and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a dining room and a bar. Catering options include full board and all-inclusive. Breakfast, lunch and dinner are available. The resort also offers picnics. Alcoholic beverages are available.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Sierra Lago Resort & Spa Amenities at Sierra Lago Resort & Spa

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Full Board

  • Sport/Entertainment

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      Billiards/Snooker

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      Canoe

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Horse Riding

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Pedalo

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      Sauna

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      Steam bath

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      Sun loungers

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      Tennis

LocationLocation

Map preview

Around this property:

City Centre

1 km

Beach

115 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

267

Very Good

55

Average

21

Poor

24

Terrible

19

Recent Reviews: 386

  • User:Topsmeghead1

    Trip type: Family

    Not worth the money. Take food with you.

    rating15 May 2025

    The grounds are very nice and the room is comfortable. But that is where I will stop. For an all inclusive and price paid,we were hungry 90% of the time. .Maids we're nice and very good at their job. However the food was the worst I have ever eaten at any resort in my life . And I have stayed at many. The fish fillet at lunch was so over cooked and burnt, you need to saw it with a knife and the whole fish was hard to the touch. The molcajate bowl was also all over cooked and served with no sauce or sides as advertised on the menu. This was at lunch. :-( Then when lunch stops,there is no food available until the dinner service at 8pm . This was an issue when travelling with 2 young kids that would normally be in bed at that time.Maybe if they offered room service pizza through the day we may of been happier. As for the late dinner we got a couple of dishes ordered and sent to the room. See photo. Points if you can guess what it is. Was terrible. It's a shame the servers are not more happier . We felt ignored most the time and had to ask multiple times for water or even to be acknowledged to be seated. The sofa had more food behind the cushion then what we ate from the restaurant . But apart from that the rooms were very clean. Unfortunately,3 of their lake boats were not working due to broken bands,which was upsetting for my 5 year old,it was going to be the highlight for him . He did enjoy the horse drawn carriage though,that was fun. The pool is nice to enjoy the views. However we only got to enjoy it for 15 minutes. As everyone who uses it in the morning, leaves their items on the chairs whilst they go for a 2 hour lunch meaning others can not enjoy it. With limited seating this should not be allowed. And upon opening my towel after my 1st shower to find unwanted visitors hiding inside was a shock. But I know they can get everywhere. All in all, a very bad experience where we were hungry 90% of the time, this is not worth the money we paid and have sent emails to the resort but they have not responded after 4 weeks. Leticia Garcia, Propietario at Sierra Lago Resort & Spa, responded to this review Dear Sir, Good MorningI appreciate the time you took to share your experience with us. I am very sorry to hear that your recent visit was not as you expected. Your comments are very important to us. Please be assured that we will take them into account to improve our service and prevent a repeat of this event.We hope you will give us the opportunity to welcome you again so we can serve you with the warmth and hospitality for which we are known.Best regards,Leticia GarciaGeneral ManagerSierra Lago Resort & Spa

  • User:David R

    Trip type: Family

    Sierra Lago...a most relaxed stay!

    rating27 Mar 2025

    This was by far our most relaxed visit in Mexico. We are from Colorado and truly enjoyed the "mountain experience" of Sierra Lago. Everyone on the staff was so nice and respectful, even though we spoke very little Spanish. Roberto, especially, treated us as members of his family, whom we will never forget. Geraldo (Gerry) was fun and was so very patient with us. He truly deserves a debt of gratitude from us! He was fun!

  • User:Erantzeri C

    Trip type: Family

    Incredible location with great service.

    rating23 Mar 2025

    The place is phenomenal, the lake is amazing as the is the service. Daniel served all our meals throughout our stay and was always very attentive. Angelica had the room spotless and was also very attentive and friendly. We will be back. I highly recommend a visit. Leticia Garcia, Propietario at Sierra Lago Resort & Spa, responded to this review Good morning, Mr. Erantzeri.Thank you for taking the time to share your experience of your recent stay with us. I'm delighted that you enjoyed everything, from the staff to the rooms and the overall atmosphere.We look forward to welcoming you back!Best regards,General ManagerLeticia GarciaSierra Lago Resort & Spa

  • User:PK I

    Trip type: Couples

    Shangri-la!!

    rating19 Jul 2024

    Just returned home after a 4 day stay at the beautiful Sierra Lago Resort. The road out of Mascota up to the resort was a little...tough, but after pulling through the gates into the resort itself, WOW!!!The view of the lake and the surrounding mountains was breathtaking. We were welcomed at the reception by Paty, and despite our poor Spanish, were made to feel very welcome by her warm and friendly greeting. Our beautiful, and well equipped, Ultra Suite Cabin was just a short walk to the pool and La Terraza restaurant. Lunch was at La Capilla restaurant which is a little further away around the lake, and for those not wanting to walk the golf cart was readily available. During our stay, we enjoyed both walking and taking a carriage ride around the lake, horse riding and fishing in the well stocked lake. We also enjoyed the couples massage given by Brenda and Maribel.Can't praise all of the staff highly enough, everyone we met was extremely friendly and helpful! Leticia Garcia, Propietario at Sierra Lago Resort & Spa, responded to this review Good morning, Mr. Paul Thank you for taking the time to share your experience of your recent stay with us. I am delighted that you enjoyed everything from the staff to the rooms and the overall atmosphere.We can't wait to welcome you back!A cordial greeting,General managerLeticia GarciaSierra Lago Resort & Spa

  • User:J2078

    Trip type: Family

    Say Yes To Sierra Lago

    rating24 Apr 2024

    Sierra Lago is a wonderful resort in one of the most beautiful settings in the world. The pristine lake, thick forests and abundant nature will dazzle you fromThe moment you set foot on this magnificent property. Roberto and the entire staff including Javier were there to honor our every request. My wife renewed our vows at the lakeside chapel. It was truly inspirational. Sierra Lago is well worth the long, winding sometimes bumpy drive. You won’t regret it! Leticia Garcia, Propietario at Sierra Lago Resort & Spa, responded to this review Good morning ANTHONY, I hope you are well.Thank you for taking the time to share your experience of your recent stay with us. I am delighted that you enjoyed everything from the staff to the rooms and the overall atmosphere.And above all, with such an important event for you, I am excited to know that everything went better than expected.We can't wait to welcome you back!A cordial greeting,General managerLeticia GarciaSierra Lago Resort & Spa

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