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The Hacienda At Krystal Grand Puerto Vallarta

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The Hacienda At Krystal Grand Puerto Vallarta

locationZona Hotelera, Puerto Vallarta

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About The Hacienda At Krystal Grand Puerto VallartaAbout The Hacienda At Krystal Grand Puerto Vallarta

Location

Located in Puerto Vallarta, this hotel has the perfect ambience for those in need of an adults-only holiday.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service and a hairdresser. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

A telephone and WiFi ensure optimal comfort. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.

Sport

The outdoor pool complex is ideal for exercise and relaxation. Comfortable sun loungers are available on the terrace. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa, a sauna, a beauty salon, massage treatments and hiking.

Meals

Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. Breakfast, lunch and dinner are available.

Amenities at The Hacienda At Krystal Grand Puerto Vallarta Amenities at The Hacienda At Krystal Grand Puerto Vallarta

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Massage

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

5132

Very Good

1810

Average

893

Poor

477

Terrible

479

Recent Reviews: 8791

  • User:Channing P

    Trip type: Couples

    Amazing trip

    rating29 Apr 2026

    Just came back and had the best time ever! The lobby bar staff was amazing. Pedro was our favorite along with Fatima, and Jesus. Amazing staff make this resort well worth it!!

  • User:Shawn H

    Trip type: Family

    Alexis was the best!!

    rating23 Apr 2026

    Alexis made our family meals special everyday.He was so welcoming and provides outstanding service.Pay that man - he deserves a raise!Thank you Alexis!!! Lizbeth Torres, Propietario at Krystal Grand Puerto Vallarta, responded to this review Dear ShawnThank you very much for your wonderful feedback!We are truly delighted to know that Alexis made your family meals so special and that his welcoming attitude and outstanding service stood out during your stay.We will be sure to share your kind words with him, recognition like yours means a lot to our team.We sincerely appreciate your recommendation, and we look forward to welcoming you and your family again soon!

  • User:ayobbgwassup

    Trip type: Solo travel

    Good relaxation

    rating23 Apr 2026

    I stayed at the Hacienda, which was perfect for what I was looking for. I never felt rushed to wake up early to find a spot. The Krystal side was a lot more chaotic with families. The rooftop pool on the Krystal side was quiet and had great views though. I would overall recommend!Manuel from the Hacienda was very friendly and had great service. He helped make my breakfast experience very enjoyable! Lizbeth Torres, Propietario at Krystal Grand Puerto Vallarta, responded to this review Dear Guest Thank you very much for sharing your experience in such detail. We are delighted to know that your stay in the Hacienda section was enjoyable and provided the relaxing atmosphere you were looking for.We also appreciate your observations about the different areas of the hotel, as they help us continue improving the experience for all our guests.We will be happy to share your kind words with Manuel; we are sure he will be very pleased to know that his service helped make your breakfast experience even more enjoyable.We sincerely thank you for your recommendation and look forward to welcoming you again in the future.

  • User:Jenny T

    Trip type: Family

    Needs better customer service

    rating22 Apr 2026

    They should have a better service for reservations to eat they don’t start reserving until 10:00 and if you try online like instructucted it doesn’t work and if your out doing an activity your doom because you can’t reserve anymore and when you ask for help they don’t even try they just say basically it is what it is which is not right they should have better service on helping you Krystal grand should think about giving better customer service Lizbeth Torres, Propietario at Krystal Grand Puerto Vallarta, responded to this review Dear Guest Thank you for taking the time to share your feedback.We are sorry to hear that your experience with our restaurant reservation process and customer service did not meet your expectations. This is certainly not the level of service we aim to provide.Your comments regarding the reservation system and the support received from our team are very important to us. We will review these procedures with our staff to identify opportunities for improvement, both in accessibility and in the assistance provided to our guests when making reservations.We truly appreciate your observations, as they help us improve our service. We hope you might consider giving us another opportunity in the future to provide you with a smoother and more positive experience.

  • User:g c

    Trip type: Couples

    Relax at the Hacienda and the people are fantastic.

    rating22 Apr 2026

    We have stayed at the Hacienda regularly since 2019. Its a great place to gather with friends for a relaxing visit and close enough to town to enjoy all the PV has to offer. What stands out are the people as they always welcome you with open arms. Special shout out to Manual at El Buffet who is a fantastic ambassador for the Hacienda. In addition, when getting an early morning coffee at El Rincon, Marta always welcomed you with a beautiful smile making you feel right at home.If your looking for a relaxing vacation, the people at the Hacienda will take great care of you. Lizbeth Torres, Propietario at Krystal Grand Puerto Vallarta, responded to this review Dear Guest Thank you very much for your continued loyalty since 2019 and for sharing such kind words about your experiences at Hacienda.We are truly delighted to know that you consider it a special place to relax and gather with friends, and that our location continues to be convenient for enjoying everything Puerto Vallarta has to offer.It means a great deal to us that our team has made such a positive impression. We will gladly share your recognition with Manuel at El Buffet and Marta at El Rincón; we are certain they will be very happy to know they helped make your stays feel so welcoming and comfortable.We sincerely appreciate your recommendation and look forward to welcoming you back to your home away from home again very soon.

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